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All Journal Jurnal Ilmiah Wahana Bhakti Praja Edunity: Kajian Ilmu Sosial dan Pendidikan
Rosmery Elsye
Institut Pemerintahan Dalam Negeri
Humanities Computer Science & IT Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Social Sciences

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IMPLEMENTASI PENGELOLAAN PAJAK BUMI DAN BANGUNAN PERKOTAAN PEDESAAN (PBB-P2) DI KABUPATEN BANDUNG PROVINSI JAWA BARAT Rosmery Elsye
Jurnal Ilmiah Wahana Bhakti Praja Vol 12 No 2 (2022)
Publisher : Lembaga Riset dan Pengkajian Strategi Pemerintahan IPDN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jiwbp.v12i2.3108

Abstract

This study aims to determine the extent of the management of PBB-P2, in Bandung Regency, after the enactment of Law 28 of 2009, concerning Regional Taxes and Levies. This study uses a qualitative method, with descriptive analysis, data obtained from primary data and secondary data. The results and conclusions, that PBB-P2 tax management, in Bandung Regency, is carried out by referring to Law 28 of 2009, and tax management guidelines issued by the Directorate General of Taxes, Ministry of Finance, as well as Regent Regulation number: 69 of 2016 concerning the management of PBB-P2 in Bandung Regency. The results where the acceptance of PBB-P2, every year has increased. The Regional Revenue Service which is given the responsibility for tax management, in order to maximize tax revenue, because the Regency area is very large, then formed and established UPTD-UPTD tax services, which have responsibility in its implementation. Each UPTD serves 6 to 7 nearest sub-districts, this is to provide convenience for people who will pay local taxes. And the existence of tax services by using a mobile car, approaching service to the community. So that people feel satisfied with what is done by the Regional Revenue Service of Bandung Regency. Key words: Management, PBB-P2 and Law 28/2009.
Implementation Of E-Government Policies Through The Citizen Relation Management (CRM) Information System In Support Of Government Governance In Of The Special Region Jakarta Mohammad Rizki Adhari Jusal; Nurliah Nurdin; Muhadam Labolo; Rosmery Elsye
Edunity Kajian Ilmu Sosial dan Pendidikan Vol. 4 No. 7 (2025): Edunity: Social and Educational Studies
Publisher : PT Publikasiku Academic Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57096/edunity.v4i7.409

Abstract

Jakarta Smart City through CRM application is a bright spot in the industrial revolution 4.0 which is expected to improve public services provided by the DKI Jakarta Provincial Government. However, there are still many people who are not familiar with the CRM application for public service needs, and the government's response in responding to reports from residents is relatively slow. The purpose of this research is to identify the causes or reasons why e-government policies through the Citizen Relation Management (CRM) information system have not been running optimally, and to reconstruct the implementation model of e-government policies through the Citizen Relation Management (CRM) information system so that the implementation of CRM can support public services. This study uses the policy implementation theory proposed by Knill and Tuson (2020). The research method used is qualitative research with a descriptive approach. Data collection techniques are carried out through interviews, observations and documentation. The results of the study indicate that the causes or reasons why e-government policies through the Citizen Relation Management (CRM) information system have not run optimally are the inappropriate choice of policy instruments in the form of a complex policy environment, lack of stakeholder support, and less than optimal sustainability. Lack of clarity in policy design in the form of overlapping policies. Lack of community role in supervision. Lack of clarity in the division of tasks and functions in terms of institutional design. Low administrative capacity includes the availability and adequacy of human and financial resources and the appropriateness of the number of health workers needed. Low social acceptance includes the use of social media by the community, low involvement in policy socialization and communication, and dissatisfaction with the distribution of program benefits. The proposed implementation model integrates policy instruments, policy design, control structure, institutional design, administrative capacity, and social acceptance with a focus on sustainability as an integrating factor.
Co-Authors Mohammad Rizki Adhari Jusal Muhadam Labolo Nurliah Nurdin