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All Journal Jurnal Manajemen Pelayanan Publik International Journal of Social Science and Business Jurnal Ilmu Administrasi Negara ASIAN (Asosiasi Ilmuwan Administrasi Negara) Jurnal Media Administrasi
R Permadi Mulajaya
Fakultas Ilmu Sosial Dan Ilmu Politik, Universitas 17 Agustus 1945 Semarang
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Public Health Social Sciences Transportation Other

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KUALITAS PELAYANAN ADMINISTRASI PADA BAGIAN TATA USAHA DI KANTOR SEKRETARIAT DAERAH PEMERINTAH PROVINSI JAWA TENGAH Anggit Saputro; Permadi Mulajaya
Jurnal Media Administrasi Vol 7 No 1 (2022): April : Jurnal Media Administrasi
Publisher : Universitas 17 Agustus 1945 Semarang, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (561.401 KB) | DOI: 10.56444/jma.v7i1.63

Abstract

Untuk mengetahui Kualitas Pelayanan Administrasi Pada Bagian Tata Usaha di Kantor Gubernur Jawa Tengah serta faktor penghambat. Fokus penelitian ini yaitu Kualitas Pelayanan Administrasi yang meliputi Prosedur pelayanan, Produk layanan, Waktu dan penyelesaian, Sarana dan prasarana dan Kompetensi petugas pelayanan. (1) Kualitas Pelayanan Administrasi Pada Bagian Tata Usaha di Kantor Gubernur Jawa Tengah sudah diterapkan dimensi kesederhanaan prosedur pelayanan, produk layanan yang sesuai dengan ketentuan, kepastian waktu penyelesaian pelayanan, ketersediaan sarana dan prasarana dan kompetensi petugas/aparatur yang sesuai dengan kebutuhan dalam memberikan pelayanan beserta indikatornya. Namun ada beberapa indikator yang belum berjalan sesuai dengan keinginan pegawai sekretariat daerah Pemerintah Provinsi Jawa Tengah dan organisasi perangkat daerah Pemerintah Provinsi Jawa Tengah sebagai penerima layanan, antara lain sarana dan prasarana yang belum lengkap, ketidakdisiplinan waktu pegawai/staf yang menyebabkan keterlambatan penyelesaian dokumen dan minimnya tingkat kesadaran pegawai sekretariat daerah Pemerintah Provinsi Jawa Tengah dan organisasi perangkat daerah Pemerintah Provinsi Jawa Tengah. (2) Faktor penghambat pelaksanaan pelayanan Administrasi Pada Bagian Tata Usaha di Kantor Sekretariat Daerah Pemerintah Provinsi Jawa Tengah adalah kurangnya sarana prasarana seperti kursi, file kabinet, ruangan khusus arsip, komputer dan mesin scanner, ketidakdisiplinan waktu pegawai/staf yang menyebabkan keterlambatan penyelesaian dokumen dan minimnya tingkat kesadaran pegawai sekretariat daerah Pemerintah Provinsi Jawa Tengah dan organisasi perangkat daerah Pemerintah Provinsi Jawa Tengah sebagai penerima layanan.
Policy Implementation of The Jogo Tonggo Program In Tempelan, Blora District, Blora Regency Charis Christiani; R.Permadi Mulajaya; Susanti
Jurnal Ilmu Administrasi Negara ASIAN (Asosiasi Ilmuwan Administrasi Negara) Vol. 11 No. 1 (2023): Edisi Maret 2023
Publisher : Asosiasi Ilmuwan Administrasi Negara (ASIAN)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47828/jianaasian.v11i1.151

Abstract

To manage with Covid-19, the Governor of Central Java took a policy by issuing Governor's Instruction Number 1 of 2020 concerning Community Empowerment in Accelerating Covid-19 Response at the Community Unit Level (RW) through the Establishment of the Jogo Tonggo Task Force. This article aims to analyze the Implementation of the Jogo Tonggo Program in Tempelan Village, Blora Regency. The Jogo Tonggo movement developed and officially became a community activity unit to overcome the Covid-19 pandemic at the village level in Central Java Province. Tempelan Village is one of the villages with a relatively high positive case of Covid-19. This research uses qualitative research and data collection techniques through observation, interviews, and documentation. The results of this research are as follows: (a) Communication Aspects, the delivery of tiered information between the bureaucracy is good (b) Aspects of Resources, the parties involved in the implementation of Jogo Tonggo in Tempelan Village are the Head of hamlet as the head of the task force, with representatives being all heads of a neighbourhood, PKK, youth organizations, Linmas and all residents (c) The attitude of the implementers of Jogo Tonggo in Tempelan Village is good, supports each other and coordinates (d) Aspects of Bureaucratic Structure. The jogo tonggo task force characteristics are social and humanitarian, cooperation, and work non-permanently, meaning that the Jogo Tonggo task force exists only during a covid-19 pandemic. Cooperation and coordination run smoothly, both government and non-government/private institutions. For this reason, it is necessary to further develop the implementation of community empowerment-based policies in order to further strengthen social cohesion capital.
Jogo Tonggo Program Policy Innovation In Handling Covid-19 In Central Java Province Charis Christiani; R Permadi Mulajaya
International Journal of Social Science and Business Vol. 7 No. 3 (2023): August
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v7i3.73654

Abstract

Policy innovation in handling Covid-19 was carried out by the Central Java Provincial Government by issuing Instruction No. 1 of 2020 on Community Empowerment in Accelerating Covid-19 Handling at the Rukun Warga (RW) level by forming the Jogo Tonggo Task Force. The Jogo tonggo Task Force is a task force to maintain neighbors with ensuring that residents work together against the spread and transmission of Covid-19 in their regions, ensuring support from outside to fight targeted and appropriate. Purpose of the study is to analyze the Policy Innovation of Jogo Tonggo Program in Covid-19 Management in Central Java Province. The research methodology used is a descriptive research method with qualitative data analysis. The results showed that formation of the Jogo Tonggo Task Force in Central Java Provincial Government is a quick initiative in solving public problems. Through this program, the Central Java Government wants to deal with the Covid-19 pandemic with maintaining local wisdom. The Distribution of tasks of the Jogo Tonggo Task Force is the key to implementing policy innovations consisting of health, economic fields, social and security fields and entertainment. In addition, the Jogo Tonggo Task Force is part of efforts to solve the Covid-19 pandemic by involving the public. The concept of Jogo Tonggo Task Force involving all elements of society includes religious leaders / public leaders, publics, Village Health Polyclinic staff, Puskesmas and Posyandu.
Innovation, Competency and Public Satisfaction in Indonesia’s Emergency Medical Services: A Study of Semarang’s “Ambulan Hebat” Mulajaya, R. Permadi; Christiani, Charis; Putera, Roni Ekha
Jurnal Manajemen Pelayanan Publik Vol 10, No 1 (2026): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v10i1.68504

Abstract

This study examines the effects of public service innovation and frontline employee performance competency on public satisfaction with Semarang’s “Ambulance Hebat” emergency service in Indonesia. The study situates itself within ongoing administrative reform efforts and the growing public demand for inclusive and responsive healthcare. A quantitative design was employed using survey data from 70 respondents associated with the Ambulance Hebat service at the Semarang Health Office. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) to assess both the measurement and structural models. The measurement model demonstrates satisfactory reliability and convergent validity for the constructs of public service innovation, performance competency, and public satisfaction, while variance inflation factor (VIF) values indicate no multicollinearity concerns. Structural results indicate that public service innovation has a moderate, statistically significant effect on public satisfaction, whereas performance competency has a smaller yet significant effect. Together, these predictors explain 58.1% of the variance in public satisfaction, and the model exhibits strong predictive relevance. Substantively, publics respond positively to tangible innovations in service design and delivery and perceive the program’s technical and interpersonal competencies as credible markers of service quality. The findings suggest sustaining satisfaction in emergency healthcare requires complementary strategies: continuous refinement of service innovations alongside systematic investments in frontline capability and training, communication enhancement and performance management.
Co-Authors Anggit Saputro Charis Christiani Charis Christiani Charis Christiani Charis Christiani Charis Christiani Roni Ekha Putera Susanti Susanti