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Asnimar Asnimar
Universitas Teknologi Akba Makassar
Humanities Languange, Linguistic, Communication & Media Social Sciences Other

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SOSIALISASI IMPLEMENTASI SISTEM KEHADIRAN KARYAWAN TERINTRAGRASI GEOTAGGING PADA PT. KOOKMIN CARD FINANSIA MULTI FINANCE Markani Pato; Ramlah P; Nurnaningsih Nurnaningsih; Syaharullah Disa; First Wanita; Neneng Awaliah; Asnimar Asnimar; Mursalim Mursalim; Amran Amiruddin
JURNAL PENGABDIAN MANDIRI Vol. 2 No. 2: Februari 2023
Publisher : Bajang Institute

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Abstract

Employees of PT Kookmin Card Finansia Multi Finance, still uses traditional methods is fingerprint where are have various limitations and weaknesses such as making a marketing employee assigned outside the company to come to the office first to make kehadiran. This study aims to create a Geotagging Integrated Attendence System at PT Kookmin Card Finansia Multi Finance to make it easier for marketing employees to do kehadiran and documentation by providing gps access to find out the location. And the company can monitor employees on duty outside the company. The system development method used in this research is the Rapid Application Development (RAD) method. The RAD method is a system development method with a relatively short processing time. This data was obtained through, 1) Field Research, 2) Direct interviews with marketing, 3) Documentation. The system development method used in this research is the Rapid Application Development (RAD) method. The RAD method is a system development method with a relatively short processing time. Based on the test results using the UAT (User Acceptance Tens) testing technique, 84% of the 21 respondents obtained results, so it was declared feasible based on the tests carried out
THE EFFECT OF LIFE INSURANCE CLAIM FILING SYSTEM DEVELOPMENT ON INCREASING CUSTOMER SERVICE PERFORMANCE (CASE STUDY: PT. ASURANSI ALLIANZ LIFE INDONESIA KPM. MAKASSAR) Markani Pato; Lilis Sugianti; Askar Askar; Febri Hidayat Saputra; Asrul Asrul; Mashud Mashud; Asnimar Asnimar; Muhammad Resha; Neneng Awaliah
Proceedings of the 1st International Conference on Social Science (ICSS) Vol. 2 No. 1 (2023): Proceedings of the 2nd International Conference on Social Science (ICSS)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/icss.v2i1.87

Abstract

Customer comfort is absolute and needs to be fully attentive to improving service performance, especially companies in the service sector. Submission of life insurance claim pt. Allianz Life Indonesia Insurance still uses conventional methods where when the customer wants to submit an insurance claim, the customer must visit the branch office, website or contact the head office to get information on what requirements are needed to submit a claim. This problem requires a flexible system application that helps customers in submitting claims and companies in processing customer data. This study aims to create a claim submission information system for PT. Allianz Life Indonesia Insurance KPM. Makassar to make it easier for customers to reach claim submissions without having to visit a branch office. Data obtained by: 1. Field research, 2. Interview with PT. Allianz Life Insurance Indonesia. System development using RAD (Rapid Application Development) model. System development using the RAD (Rapid Application Development) model. This model has 3 stages, namely 1. Requirement Planning, 2. Design 3. Implementation. The results showed that the results of testing with the UAT (User Acceptance Testing) technique were obtained by 82,75% of 26 respondents including admins, pimipinan and customers. The test results, it shows that the information system for submitting life insurance claims is declared feasible and can improve customer service performance
Co-Authors Amran Amiruddin Askar Askar Asrul Asrul Febri Hidayat Saputra First Wanita Lilis Sugianti Markani Markani Mashud Mashud Muhammad Resha Mursalim Mursalim Neneng Awaliah Nurnaningsih Nurnaningsih Ramlah P Syaharullah Disa, Syaharullah