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All Journal Jurnal Akuntansi, Manajemen Dan Ekonomi Islam (JAM-EKIS) RESLAJ: Religion Education Social Laa Roiba Journal
Asnaini
Universitas Islam Negeri Fatmawati Sukarno Bengkulu
Religion Humanities Economics, Econometrics & Finance Education Environmental Science Social Sciences

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ANALISIS CUSTOMER SATISFACTION KUALITAS PELAYANAN DI BANK SYARIAH INDONESIA (BSI) KCP. BENGKULU ARGAMAKMUR Yunita Sri Lestari; Asnaini; Debby Arisandi
Jurnal Ilmiah Akuntansi, Manajemen dan Ekonomi Islam (JAM-EKIS) Vol. 6 No. 1 (2023): Jurnal Ilmiah Akuntansi, Manajemen, dan Ekonomi Islam (JAM-EKIS)
Publisher : Universitas Muhammadiyah Bengkulu

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Abstract

The purpose of this study was to determine customer satisfaction at Indonesian Islamic banks KCP. Bengkulu Argamakmur and to find out the form of Indonesian Islamic bank KCP services. Bengkulu Arga Makmur. This research method is a field research (field research). Sources of data used in this study are primary data and secondary data. Collecting data using interviews, documentation, and observation. The data analysis technique used is data reduction, data display and conclusion drawing/verification. The results of this study indicate that the services available at Bank Syariah Indonesia KCP. Bengkulu Arga Makmur provides satisfaction for customers. This is shown through 5 (five) factors, namely: tangible (physical evidence) in the form of office locations and waiting room facilities are points of great concern. Reability (reliability) ease of service procedures such as banking transactions provided quickly and precisely. Responsiveness is provided through a responsive response to customer needs, helping customers who have difficulty filling out slips, directing customers to units that suit customer needs. Assurance consists of several components such as communication, credibility, security, competence and courtesy. Empathy (empathy) gives attention by trying to understand the wishes of customers.
Analisis Sektor Unggulan di Kabupaten Bengkulu Selatan Menurut Perspektif Islam Velyanita; Asnaini; Rahmat Putra Ahmad Hasibuan
Reslaj: Religion Education Social Laa Roiba Journal Vol. 7 No. 10 (2025): RESLAJ: Religion Education Social Laa Roiba Journal
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v7i10.9191

Abstract

This study aims to analyze the leading sectors in South Bengkulu district based on Islamic perspectives. This study uses the Location Quotient (LQ) method to identify superior sectors, Shift Share Analysis (SSA) to see sectoral growth, and descriptive analysis to relate the findings to Islamic economic principles. The data used is secondary data in the form of Gross Regional Domestic Product (GDP) of South Bengkulu Regency and Bengkulu Province in a certain period. The results of the study show that the Inventory Change sector. This sector can become a leading sector in South Bengkulu because it meets the applicable provisions in determining the superior sector, namely having an average value of LQ > 1 and positive values in the Mij component and the Cij component in the Shift Share analysis. This research recommends the development of leading sectors with an Islamic approach, such as strengthening the Islamic financial system, increasing the capacity of farmers and fishermen, as well as resource management based on Islamic values. The results of this research are expected to be the basis for sustainable and sharia-based regional economic development planning.
Co-Authors Debby Arisandi Rahmat Putra Ahmad Hasibuan Velyanita Yunita Sri Lestari