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All Journal International Journal of Supply Chain Management Jurnal Ekonomi Manajemen Sistem Informasi Ekonomica Sharia: Jurnal Pemikiran dan Pengembangan Ekonomi Syariah Jurnal Ekonomi Proyeksi: Jurnal Ilmu-Ilmu Sosial dan Humaniora Islamic Banking : Jurnal Pemikiran dan Pengembangan Perbankan Syariah SWADIMAS: JURNAL PENGABDIAN KEPADA MASYARAKAT STREAMING Business Journal Jurnal Riset Multidisiplin Edukasi
Kanto, Dwi Sunu
Prodi Magister Manajemen, Fakultas Ekonomi Dan Bisnis Universitas Trilogi
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Social Sciences Transportation Other

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PENGARUH KUALITAS SISTEM, KUALITAS INFORMASI, DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PENGGUNA DAN DAMPAKNYA TERHADAP KEPERCAYAAN (TRUST) PENGGUNA E-KATALOG DI PROVINSI DKI JAKARTA Kriston Panggabean; Aty Herawati, R; Dwi Sunu Kanto
Jurnal Riset Multidisiplin Edukasi Vol. 2 No. 8 (2025): Jurnal Riset Multidisiplin Edukasi (Edisi Agustus 2025)
Publisher : PT. Hasba Edukasi Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71282/jurmie.v2i8.861

Abstract

Indonesia’s government e-catalog procurement system has emerged as a key innovation in enhancing efficiency, transparency, and competitiveness in public procurement. However, the determinants of vendor trust in this platform remain insufficiently examined, particularly from the supplier’s perspective. This study aims to analyze the influence of system quality, information quality, and service quality on user satisfaction, and its subsequent effect on trust among e-catalog vendors in DKI Jakarta. A quantitative associative research design was applied, involving 98 respondents representing registered vendors. Data were collected via a structured Likert-scale questionnaire and analyzed using Structural Equation Modeling–Partial Least Squares (SEM–PLS). The findings indicate that system quality does not significantly affect user satisfaction, while both information quality and service quality exert positive and significant effects. Moreover, user satisfaction demonstrates a strong and significant impact on trust in the e-catalog system. These results reinforce the applicability of the DeLone and McLean Information Systems Success Model in the e-government procurement context, highlighting that timely, accurate, and relevant information, combined with responsive and reliable service, are critical for fostering vendor trust. Policy implications emphasize the need to strengthen information management and service responsiveness to enhance vendor engagement, while future research could explore additional constructs or regional comparisons to broaden understanding.
Pengaruh Harga Dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan Dan Dampaknya Terhadap Citra PT. Sucofindo Haryono, Haryono; R. Dwi Sunu Kanto
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 1 (2024): Jurnal Ekonomi Manajemen Sistem Informasi (September-Oktober 2024)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i1.2811

Abstract

The high level of competition and the increasingly advanced era requires companies to be more innovative in adapting to changes that have occurred. The ups and downs of the company often occur along with changes in environmental conditions around it. In addition, the influence of government regulations can also affect the dynamics of competition in these sectors. With the implementation of good service quality, it is hoped that customer satisfaction will be achieved which will certainly have an impact on the development of PT Sucofindo in the future. The objectives of this study are: (1) To determine the effect of price on customer satisfaction in using PT Sucofindo's services. (2) To determine the effect of service quality on customer satisfaction in using PT Sucofindo's services. (3) To determine the effect of price on the brand image of PT Sucofindo's services. (4) To determine the effect of service quality on the brand image of PT Sucofindo. (5) To determine the effect of customer satisfaction on the brand image of PT Sucofindo. (6) To determine the mediation of customer satisfaction on the effect of price on the brand image of PT Sucofindo. (7) To determine the mediation of customer satisfaction on the effect of service quality on the brand image of PT Sucofindo. In this study, data processing and analysis used the Partial Least Square (PLS) approach. PLS is a Structural Equation Modeling (SEM) model based on components or variants. While PLS is more of a predictive model. Data analysis in this study is Outer Model Analysis, Inner Model, and Hypothesis Testing. Based on the results of the analysis, it shows that: (1) Price does not affect Customer Satisfaction; (2) Service Quality affects Customer Satisfaction; (3) Price affects Brand Image; (4) Service Quality affects Brand Image; (5) Customer Satisfaction affects Brand Image; (6) Mediating customer satisfaction on the influence of price on brand image has no effect; and (7) Mediating customer satisfaction on the influence of price on brand image has an effect. It can be concluded that the variables of Service Quality and Customer Satisfaction affect the brand image of PT. Sucofindo.
Pengaruh Harga, Kualitas Produk Dan Lokasi Terhadap Minat Beli Konsumen Rumah Makan Ganto Minang Jakarta Shobur, Achmad; Kanto, Dwi Sunu; Alananto, Donant
STREAMING Vol. 2 No. 1 (2023): STREAMING BUSINESS JOURNAL
Publisher : Research and Community Service UNIVERSITAS KALBIS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53008/streaming.v2i1.2474

Abstract

Marketing activities are carried out for profit. This activity must be carried out on target. When buying an item, consumers will consider several factors including product quality, price, and location. Consumer purchase intention is the stage where consumers form their choices among several brands that are incorporated in the choice set, then in the end make a purchase at an alternative that they like the most or the process that consumers go through to buy an item or service based on various considerations. This study aims to determine the effect of price, product quality, and location on consumer purchase intention. A sample of 156 people are consumers of the Ganto Minang Restaurant in Jakarta. This quantitative descriptive study was analyzed with multiple regression. The results of the study show that price, product quality, and location have a significant effect on consumer purchase intention either partially or simultaneously.
Co-Authors Alananto, Donant Amaliyah Amaliyah Asfianti, Meily Aty Herawati, R Bastaman, Aam Edgar Maulana Efendri Ferdini, Putri Hana Mardhiyah Ar Rasyida Zahra Haryono Haryono Hastuti, Nur Widi Kisman, Zainul Kriston Panggabean Kurnianingsih, Monika Fransis Muhammad Iqbal Arrasyid Mulya, Nurul Fathiya Murdiana Murdiana Putri, Nabila Rasya Setiawan, Aditya Agus Shobur, Achmad Syfa Rizkiyani Syihab, Faizah Wetty Sulistiowati