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All Journal Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) Jurnal Publikasi Manajemen Informatika (JUPUMI)
Irvan
Universitas Panca Sakti Bekasi
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management

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HUBUNGAN KUALITAS LAYANAN TERHADAP KEPUASAN NASABAH DI BANK BCA SYARIAH Boma Jonaldy Tanjung; Irvan
Jurnal Publikasi Manajemen Informatika Vol 1 No 1 (2022): JANUARI : JURNAL PUBLIKASI MANAJEMEN INFORMATIKA
Publisher : Sekolah Tinggi Ilmu Ekonomi Trianandra

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1454.486 KB) | DOI: 10.55606/jupumi.v1i1.249

Abstract

The implementation of the quality of services provided to customer satisfaction and response at BCA Syariah is examined in depth with the research method used is data collection which is directly observed by researchers with probability sampling and quantitative techniques. This research was conducted since June 2020 by working directly at Bank BCA Syariah. There is a strong relationship between service quality of 20.52 so that the level of satisfaction can increase positively and is influenced by the amount of customer service at BCA Syariah. The contribution made between the influence of service quality and customer satisfaction is 42.4%. This can have a positive impact and a big impact on BCA Syariah and the customers themselves. So that a good quality service provided by BCA Syariah to BCA Syariah customers will give a positive response and satisfaction for BCA Syariah customers. Utilizing human resources so that they are sufficiently knowledgeable and proficient in explaining a product, training can be held to help improve quality.
Penerapan Data Mining untuk Klasterisasi Data Anggaran Pendapatan dan Belanja Daerah Menggunakan Algoritma K-Means Widianto; M. Rifqy Zakaria; Irvan
Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) Vol 9 No 2 (2025): APRIL-JUNE 2025
Publisher : Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jtik.v9i2.3425

Abstract

To continue the development relay and fulfill the transition period until the simultaneous elections are held, it is necessary to prepare a Regional Development Plan (RPD) for regional heads whose terms of office end in 2022. The K-Means algorithm approach can be applied in analyzing the level of potential regional income and expenditure based on regional income and expenditure clusters that have results in the K-Means algorithm testing process, two clusters cluster 1 (C0) is a category of high spending potential consisting of and cluster 2 (C1) and is a low spending potential. The applied K-Means algorithm model has results that show a new insight, namely the grouping of regional income and expenditure budget data for the Tolikara Regency BPKAD based on 2 clusters has cluster results of 47 and 3. In analyzing the level of potential regional income and expenditure, the results of the test have centroid results 1 192973008, 16700000 and centroid results 2 7000000 and 225000000.
Co-Authors Boma Jonaldy Tanjung M. Rifqy Zakaria Widianto