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All Journal Journal of Telenursing (JOTING)
Aji Bharata
Sekolah Tinggi Ilmu Kesehatan Majapahit Mojokerto
Health Professions Nursing

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Kualitas Pelayanan terhadap Kepuasan Pasien Rawat Inap saat Post Pandemi COVID-19 Aji Bharata; Sulis Diana; Nurwidji Nurwidji; Dhonna Anggreni
Journal of Telenursing (JOTING) Vol 5 No 1 (2023): Journal of Telenursing (JOTING)
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/joting.v5i1.5263

Abstract

This study aims to determine the Quality of Service on Inpatient Satisfaction during the Post Pandemic COVID-19 in the Arjuna Room of Kerta Usada Hospital. This research method is an analytical survey with an explanatory approach. The results showed that all independent variables of service quality, which included Reliability (X1=0.283), Responsiveness (X2=0.292), Assurance (X3=0.450), Empathy (X4=0.407), and Tangibles (X5=0.282) were significantly related to satisfaction inpatients. In conclusion, it shows that assurance has the most significant influence on patient satisfaction. Keywords: Patient Satisfaction, Service Quality, Post Pandemic
Co-Authors Dhonna Anggreni Nurwidji Nurwidji Sulis Diana