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All Journal Indonesian Journal of Wiyata Health Administration
Muhammad Henry Gunawan
ITKES Wiyata Husada Samarinda
Economics, Econometrics & Finance Public Health Social Sciences

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The Relationship between the Implementation of Effective Communication in Excellent Service with the Quality of Health Services in Class III Inpatients at Abdoel Wahab Sjahranie Hospital Sumarni Sumarni; Nur Asiza; Muhammad Henry Gunawan
Indonesian Journal of Wiyata Health Administration (IJWHA) Vol 2 No 1 (2022): Volume 02 Nomor 01, June 2022
Publisher : Institut Teknologi Kesehatan Dan Sains Wiyata Husada Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (179.52 KB) | DOI: 10.35728/ijwha.v2i1.1089

Abstract

Public services are part of achieving the government's goal of realizing an independent and prosperous society. So through this research, we want to see the relationship between the implementation of effective communication in excellent service with the quality of health services in class III inpatients at Abdoel Wahab Sjahranie Hospital. This type of research is an analytical survey with a cross-sectional research design, which is research where data is collected within a certain period of time. The population of this study was patients who were in the Tulip room at Abdoel Wahab Sjahranie Hospital, which numbered 55 people. The implementation of effective communication in excellent service with the Quality of Class III Inpatient services at Abdoel Wahab Sjahranie Hospital has a relationship that if done effectively will improve the image of Abdoel Wahab Sjahranie Hospital. The implementation of effective communication in excellent service with the Quality of Class III Inpatient services at Abdoel Wahab Sjahranie Hospital has a relationship that if done effectively will improve the image of Abdoel Wahab Sjahranie Hospital. The recommendations offered are that the management of Abdoel Wahab Sjahranie Hospital can consistently maintain a good work culture that prioritizes organizational nailai through equalizing perceptions of every apple or other activity.
Analysis of Ability to Pay and Willingness to Pay PBPU Participants Who Are In Arrears of National Health Insurance Contributions in Samarinda Ulu District Nur Asiza; Muhammad Rafli Aidillah; Muhammad Henry Gunawan
Indonesian Journal of Wiyata Health Administration (IJWHA) Vol 2 No 1 (2022): Volume 02 Nomor 01, June 2022
Publisher : Institut Teknologi Kesehatan Dan Sains Wiyata Husada Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (249.911 KB) | DOI: 10.35728/ijwha.v2i1.1086

Abstract

The implementation of the National Health Insurance program-Healthy Indonesia Card (JKN-KIS) in Indonesia is far from the goal. This study seeks to find out through an analysis of the ability and willingness to pay BPJS Kesehatan participants for participants Non-wage earners in the Samarinda Ulu District of Samarinda City. This type of research is an analytical survey with a cross-sectional research design, that is, research where data is collected only once to answer research problems. The population of this study was BPJS Kesehatan participants in the Non-Wage Earner group of 553 so that the study sample was 227 Data collection using a research questionnaire, then analyzed the collected data using bivariate analysis. Payment of dues for non-wage earners in Samarinda Ulu sub-district of Samarinda City is in a fairly good position even though in this case the level of consumptive community is high. Unable to pay is caused by some participants with low incomes and high consumptive rates
Factors Influencing the Performance of Nurses and Midwives at Jimmy Medika Borneo Mother and Child Hospital Andik Supriyatno; Dwi Ida Puspita Sari; Muksin Muksin; Nur Asiza; Muhammad Henry Gunawan
Indonesian Journal of Wiyata Health Administration (IJWHA) Vol 1 No 1 (2021): Volume 01 Nomor 01, December 2021
Publisher : Institut Teknologi Kesehatan Dan Sains Wiyata Husada Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (241.298 KB)

Abstract

The task of health workers is to organize or organize quality health services in accordance with their expertise and / or competence, one of which is nurses. Hospitals are one part of the health care system that plays an important role in improving the degree of public health. This study aims to find out what factors affect the performance of nurses and midwives at Jimmy Medika Borneo mother and child hospital. This research is a quantitative research with a cross-sectional approach. The samples in this study were nurses and midwives whose total sample was 45 people. The variables measured in this study are human resources, finances, knowledge, leadership and communication. The results showed that there was an influence of human resources (p = 0.00), financial (p = 0.0 3), knowledge (p = 0.0 4), leadership (p = 0.02 4) and communication (p = 0.03) on the performance of nurses in carrying out nursing and midwifery services.
Co-Authors Andik Supriyatno Dwi Ida Puspita Sari Muhammad Rafli Aidillah Muksin Muksin Nur Asiza Sumarni Sumarni