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All Journal Indonesian Journal of Wiyata Health Administration
Muhammad Henry Gunawan
ITKES Wiyata Husada Samarinda
Economics, Econometrics & Finance Public Health Social Sciences

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The Relationship between the Implementation of Effective Communication in Excellent Service with the Quality of Health Services in Class III Inpatients at Abdoel Wahab Sjahranie Hospital Sumarni Sumarni; Nur Asiza; Muhammad Henry Gunawan
Indonesian Journal of Wiyata Health Administration (IJWHA) Vol 2 No 1 (2022): Volume 02 Nomor 01, June 2022
Publisher : Institut Teknologi Kesehatan Dan Sains Wiyata Husada Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (179.52 KB) | DOI: 10.35728/ijwha.v2i1.1089

Abstract

Public services are part of achieving the government's goal of realizing an independent and prosperous society. So through this research, we want to see the relationship between the implementation of effective communication in excellent service with the quality of health services in class III inpatients at Abdoel Wahab Sjahranie Hospital. This type of research is an analytical survey with a cross-sectional research design, which is research where data is collected within a certain period of time. The population of this study was patients who were in the Tulip room at Abdoel Wahab Sjahranie Hospital, which numbered 55 people. The implementation of effective communication in excellent service with the Quality of Class III Inpatient services at Abdoel Wahab Sjahranie Hospital has a relationship that if done effectively will improve the image of Abdoel Wahab Sjahranie Hospital. The implementation of effective communication in excellent service with the Quality of Class III Inpatient services at Abdoel Wahab Sjahranie Hospital has a relationship that if done effectively will improve the image of Abdoel Wahab Sjahranie Hospital. The recommendations offered are that the management of Abdoel Wahab Sjahranie Hospital can consistently maintain a good work culture that prioritizes organizational nailai through equalizing perceptions of every apple or other activity.
The Effect of Teamwork and Job Satisfaction on Service Quality at Abdoel Wahab Sjahranie Hospital dwi ida puspitasari; Muksin Muksin; Muhammad Henry Gunawan
Indonesian Journal of Wiyata Health Administration (IJWHA) Vol 1 No 1 (2021): Volume 01 Nomor 01, December 2021
Publisher : Institut Teknologi Kesehatan Dan Sains Wiyata Husada Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (187.218 KB)

Abstract

The purpose of this study was to determine the effect of teamwork and job satisfaction on the quality of nursing services at Abdul Wahab Sjahranie Hospital Samarinda. This study used a quantitative approach and a sample of 55 nurses were selected by simple random sampling. Data collection techniques used in this study are Service Quality, Teamwork and Job Satisfaction Scale. The three scales were prepared using a Likert scale and using SPSS (Statistical Package for Social Sciences) for the statistical analysis window. The results of this study indicate that there is a significant influence between teamwork and job satisfaction quality of nursing services, namely f count f table (15.832 3.16) and p = 0.000 (p 0.05). The contribution of teamwork and job satisfaction to service quality is 0.365 (36.5 percent). Teamwork has a significant effect on the quality of nursing services with a beta coefficient () = 0.076 and t count t table (2.715 2.005) and p = 0.028 (p 0.05). Job satisfaction has a significant effect on service quality with a beta coefficient () = 0.181 and t-count t-table (2.936 2.005) and p = 0.005 (p 0.05).
SWOT Analysis of Implementation of the Covid-19 Vaccination Policy in Samarinda City Muksin Muksin; Nur Asiza; Muhammad Henry Gunawan
Indonesian Journal of Wiyata Health Administration (IJWHA) Vol 1 No 1 (2021): Volume 01 Nomor 01, December 2021
Publisher : Institut Teknologi Kesehatan Dan Sains Wiyata Husada Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (280.071 KB)

Abstract

City of Samarinda is the capital of the province of East Kalimantan with the highest performance of COVID-19 vaccination in East Alimantan. On September 30, 2021, for all first-dose vaccination programs, 75% were given and the proportion of vaccine recipients was 66% with Samarinda KTPs. Then for the second dose 40% of vaccine recipients, 32%. The purpose of this study was to analyze the implementation of the COVID- 19 vaccination policy in Samarinda City using a SWOT analysis to find out the strengths, weaknesses, opportunities and threats faced by the Samarinda City government. The data used are secondary data in the form of vaccination policies obtained through the government's official website and news related to the implementation of vaccinations in Samarinda City which will be published in serial electronic media. The results obtained are cooperation with various parties
Analysis of Ability to Pay and Willingness to Pay PBPU Participants Who Are In Arrears of National Health Insurance Contributions in Samarinda Ulu District Nur Asiza; Muhammad Rafli Aidillah; Muhammad Henry Gunawan
Indonesian Journal of Wiyata Health Administration (IJWHA) Vol 2 No 1 (2022): Volume 02 Nomor 01, June 2022
Publisher : Institut Teknologi Kesehatan Dan Sains Wiyata Husada Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (249.911 KB) | DOI: 10.35728/ijwha.v2i1.1086

Abstract

The implementation of the National Health Insurance program-Healthy Indonesia Card (JKN-KIS) in Indonesia is far from the goal. This study seeks to find out through an analysis of the ability and willingness to pay BPJS Kesehatan participants for participants Non-wage earners in the Samarinda Ulu District of Samarinda City. This type of research is an analytical survey with a cross-sectional research design, that is, research where data is collected only once to answer research problems. The population of this study was BPJS Kesehatan participants in the Non-Wage Earner group of 553 so that the study sample was 227 Data collection using a research questionnaire, then analyzed the collected data using bivariate analysis. Payment of dues for non-wage earners in Samarinda Ulu sub-district of Samarinda City is in a fairly good position even though in this case the level of consumptive community is high. Unable to pay is caused by some participants with low incomes and high consumptive rates
Factors Influencing the Performance of Nurses and Midwives at Jimmy Medika Borneo Mother and Child Hospital Andik Supriyatno; Dwi Ida Puspita Sari; Muksin Muksin; Nur Asiza; Muhammad Henry Gunawan
Indonesian Journal of Wiyata Health Administration (IJWHA) Vol 1 No 1 (2021): Volume 01 Nomor 01, December 2021
Publisher : Institut Teknologi Kesehatan Dan Sains Wiyata Husada Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (241.298 KB)

Abstract

The task of health workers is to organize or organize quality health services in accordance with their expertise and / or competence, one of which is nurses. Hospitals are one part of the health care system that plays an important role in improving the degree of public health. This study aims to find out what factors affect the performance of nurses and midwives at Jimmy Medika Borneo mother and child hospital. This research is a quantitative research with a cross-sectional approach. The samples in this study were nurses and midwives whose total sample was 45 people. The variables measured in this study are human resources, finances, knowledge, leadership and communication. The results showed that there was an influence of human resources (p = 0.00), financial (p = 0.0 3), knowledge (p = 0.0 4), leadership (p = 0.02 4) and communication (p = 0.03) on the performance of nurses in carrying out nursing and midwifery services.
Co-Authors Andik Supriyatno Dwi Ida Puspita Sari dwi ida puspitasari Muhammad Rafli Aidillah Muksin Muksin Muksin Muksin Nur Asiza Nur Asiza Sumarni Sumarni