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All Journal Indonesian Journal of Wiyata Health Administration
Muksin Muksin
ITKES Wiyata Husada Samarinda
Economics, Econometrics & Finance Public Health Social Sciences

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Factors Influencing the Performance of Nurses and Midwives at Jimmy Medika Borneo Mother and Child Hospital Andik Supriyatno; Dwi Ida Puspita Sari; Muksin Muksin; Nur Asiza; Muhammad Henry Gunawan
Indonesian Journal of Wiyata Health Administration (IJWHA) Vol 1 No 1 (2021): Volume 01 Nomor 01, December 2021
Publisher : Institut Teknologi Kesehatan Dan Sains Wiyata Husada Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (241.298 KB)

Abstract

The task of health workers is to organize or organize quality health services in accordance with their expertise and / or competence, one of which is nurses. Hospitals are one part of the health care system that plays an important role in improving the degree of public health. This study aims to find out what factors affect the performance of nurses and midwives at Jimmy Medika Borneo mother and child hospital. This research is a quantitative research with a cross-sectional approach. The samples in this study were nurses and midwives whose total sample was 45 people. The variables measured in this study are human resources, finances, knowledge, leadership and communication. The results showed that there was an influence of human resources (p = 0.00), financial (p = 0.0 3), knowledge (p = 0.0 4), leadership (p = 0.02 4) and communication (p = 0.03) on the performance of nurses in carrying out nursing and midwifery services.
The Effect of BPJS Kesehatan Participants' Satisfaction on Complaint Handling through the JKN Mobile Application Muhammad Rafli Aidillah; Muksin Muksin; Andik Supriyatno
Indonesian Journal of Wiyata Health Administration (IJWHA) Vol 2 No 1 (2022): Volume 02 Nomor 01, June 2022
Publisher : Institut Teknologi Kesehatan Dan Sains Wiyata Husada Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35728/ijwha.v2i1.1088

Abstract

Health services are so complex, including the ability to serve complaints. bpjs kesehatan is a social security for health financing which also accommodates public complaints about health financing services. the purpose of this study is to measure the level of satisfaction in handling complaints from bpjs kesehatan participants through the empathy of officers, the speed of officers, the fairness/fairness of officers, the ease with which participants submit complaints. the results of the study bpjs health participants felt that they had received adequate complaint handling services measured in terms of empathy, speed, fairness and convenience provided in the service. the recommendations offered are still to improve complaint handling services along with the times by accelerating complaint handling, for example through a complaint service on mobile JKN or creating complaint handling outlets in every referral service hospital.
Co-Authors Andik Supriyatno Andik Supriyatno Dwi Ida Puspita Sari Muhammad Henry Gunawan Muhammad Rafli Aidillah Nur Asiza