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All Journal Jurnal Ilmiah SIGMA: Informatics Engineering Journal of UPB Jurnal Ragam Pengabdian
Asep Hidayat
Universitas Pelita Bangsa
Computer Science & IT Decision Sciences, Operations Research & Management Environmental Science Social Sciences Other

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Sistem IT Helpdesk Pada PT.Mitra Agung Sejati Muhamad Fatchan; Asep Hidayat
Jurnal SIGMA Vol 10 No 3 (2019): September 2019
Publisher : Teknik Informatika, Universitas Pelita Bangsa

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Abstract

PT Mitra Agung Sejati didirikan pada tahun 1998 dan tumbuh menjadi salah satu perusahaan terkemuka dalam distribusi dan merumuskan bahan kimia umum dan khusus. Namun penanganan masalah masih kurang baik, karena proses pencatatan helpdesk yang masih sederhana sehingga mempengaruhi kinerja perusahaan. Hal ini dapat memberi dampak negatif, yakni: terdapat masalah yang beresiko dicatat secara berulang, perhitungan masalah tidak akurat dan manajer operasional menunggu lama untuk mendapatkan laporan helpdesk. Oleh karena itu, peneliti mengajukan aplikasi helpdesk yang dibuat unutuk mengatasi dan meminimalisasi masalah diatas. Secara garis besar aplikasi yang dikembangkan terdiri dari proses pencatatan keluhan helpdesk, informasi status keluhan helpdesk, informasi cara penyelesaian keluhan helpdesk, serta laporan helpdesk. Metode penelitian yang peneliti lakukan antara lain metodde pengumppulan data berupa studi pustaka, studi lapangan dengan observasi dan wawancara, serta studi literatur sejenis. Sedangkan metode pengembangan aplikasi helpdesk ini, peneliti menggunakan Rapid Application Development (RAD) dengan dimodelkan dengan diagram- diagram Unified Modelling Language (UML). Kata kunci : Aplikasi Helpdesk, Rapid Application Development (RAD), Unified Modelling Language (UML).
Implementation of Total Productive Maintenance (TPM) on Mitsui Seiki Compressors to Reduce Production Downtime Asep Hidayat; Suhendra Suhendra; Yudi Prastyo
Jurnal Ragam Pengabdian Vol. 3 No. 1 (Spesial Issue) (2026): "Dharma Samudera"
Publisher : Lembaga Teewan Journal Solutions

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62710/gm0y0j61

Abstract

This study investigates the application of Total Productive Maintenance (TPM) to improve the performance of the Mitsui Seiki Inverter screw compressor at PT SEI. The research focuses on evaluating the compressor's Overall Equipment Effectiveness (OEE), which combines availability, performance, and quality metrics to assess the effectiveness of the equipment. Data collection involved primary data from observations and interviews with maintenance staff, along with secondary data from production records. The analysis employed TPM techniques, specifically focusing on reducing downtime and improving machine performance by addressing key issues such as nozzle blockages, cooling system failures, and fluctuating speed losses. The results revealed that the average OEE for 2025 was below the ideal standard of 85%, mainly due to performance losses and recurring breakdowns. The study highlights the importance of consistent maintenance, operational parameter control, and enhanced quality control practices. Recommendations include more frequent nozzle cleaning, regular checks of the cooling system, and implementing regular OEE monitoring as a Key Performance Indicator (KPI). The findings provide valuable insights into optimizing the maintenance of industrial compressors and improving overall production efficiency.
Co-Authors Muhamad Fatchan Suhendra Yudi Prastyo