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Journal : COCOS

TINGKAT KEPUASAN KONSUMEN KLAPPERTAART DI KARTINI CAKE AND BAKERY MANADO Meilany C. Wowor; Vicky R.B. Moniaga; Grace A.J. Rumagit; Charles R. Ngangi
COCOS Vol. 6 No. 9 (2015)
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35791/cocos.v6i9.8199

Abstract

ABSTRACT The objective of this research is to measure the level of customer satisfaction by using an index of consumer satisfaction/ Customer (IKP). Data obtained by distributing a questionnaire of 30 respondents were measured using a Likert scale. In addition, the questionnaire in a test using data validity test and reliability of data. The research results showed that of the four aspects: the average value of the product customer satisfaction index of more than 0.753 that was satisfied. Aspects of the average value price index of consumer satisfaction more than 0.731 that was satisfied. Aspect that is where the value of the average customer satisfaction index of more than 0.7333 that was satisfied. Aspects of the service of the average value of consumer satisfaction index over 0.80 that was satisfied. Overall consumer Kartini Klappertaart was satisfied.  Keywords: Consumer Satisfaction, Product, Price, Place, Services
PERANAN SEKTOR PERTANIAN DI SULAWESI UTARA Ria A. Paendong; Lyndon R.J. Pangemanan; Theodora M. Katiandagho; Vicky R.B. Moniaga
COCOS Vol. 6 No. 15 (2015)
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35791/cocos.v6i15.8822

Abstract

ABSTRACT Ria Angelina Paendong. Pernanan sektor pertanian di Sulawesi Utara. Under the guidance of Lyndon R.J Pangemanan (Chairman), Th Katiandagho  (Members), dan Vicky R.B Moniaga (Members).   The purpose of this study was to determine wheather the agricultural sector and sub-sector of agrigulture (crops, plantations, fisheries, foresty,) still as a commodity base.   This research uses descriptive-analytic method. The data used are secondary data obtained from the office of the Central Bureau Of Statistics North Sulawesi. Measured variabel is the GDP and GDRP of North Sulawesi to find the value of LQ. LQ can determine wheather the value of the agricultural sector is still in the category of the base sector. In determining the value of LQ, measured variabels include the economics sector of GDRP last five years between 2008-2012 and the public sector of GDRP tramstop five years between the years 2008-2012, GDP of the agricultural sector and agricultural sub-sector GDP in the province of North Sulawesi.   The ability of the agricultural sector into a base sector in North Sulawsi as supported by a large expanse of land resources which can be used as means of lands resources which can be used as a means of support to increase agricultural production. Based on LQ scores, agricultural sub-sector which is the base is plantation sub-sector and sub-sector of fishery. Keywords : Base, GDP, GDRP