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All Journal Journal of Hospital Administration and Management (JHAM) Awal Bros Journal of Community Development
Meidita Tifani
Universitas Awal Bros
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Medicine & Pharmacology Public Health Social Sciences

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PENGARUH KUALITAS PELAYANAN TENAGA ADMINISTRASI RUMAH SAKIT TERHADAP KEPUASAN PASIEN DI UNIT INSTALASI RAWAT JALAN RUMAH SAKIT UMUM DAERAH ARIFIN ACHMAD PROVINSI RIAU Wiwik Suryandartiwi; Meidita Tifani; Agus Salim
Journal of Hospital Administration and Management (JHAM) Vol 3 No 2 (2022): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (757.182 KB) | DOI: 10.54973/jham.v3i2.294

Abstract

The quality of health services is a level that shows the perfection of health services, which can create a sense of satisfaction in every patient who gets benefits at the Arifin Achmad Hospital, Riau Province. Happiness will be fulfilled if the better the quality of service, the more satisfied the patient will be and will continue to return to get service from time to time because good service can provide satisfaction to patients following their needs and desires. This study aims to determine the effect of the quality of hospital administration services on patient satisfaction in the outpatient installation unit of Arifin Achmad Hospital, Riau Province. This type of research is quantitative by using a questionnaire. Respondents in this study were patients who had received outpatient registration services at Arifin Achmad Hospital, Riau Province. The results of the study obtained a total of 100 respondents. The analysis results show that all service quality indicators (Tangible, Reliability, Responsiveness, Assurance, Empathy) positively influence the service quality of hospital administrative staff on patient satisfaction in the outpatient installation unit of Arifin Achmad Hospital, Riau Province. There are two service quality indicator variables that have the most dominant influence on patient satisfaction in the outpatient installation unit of the Arifin Achmad Hospital, Riau Province, which include the Assurance indicator 48.6% and Tangible 24.3% and show that 63.6% of the patient satisfaction variable can be explained. by the service quality of hospital administrative staff, so it can be concluded that the service quality of hospital administrative staff in outpatient installations greatly influences patient satisfaction.
PENYULUHAN TENTANG SISTEM RUJUKAN BERJENJANG PADA FASILITAS KESEHATAN DIKECAMATAN KULIM TAHUN 2021 Bobi Handoko; Meidita Tifani; Putri Giovaningrum; Akmal Darman Putra
Awal Bros Journal of Community Development Vol 3 No 1 (2022): Jurnal Pengabdian Masyarakat : Awal Bros
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/abjcd.v3i1.121

Abstract

The referral system is the implementation of health services that regulates the delegation of tasks and responsibilities of reciprocal health services both vertically and horizontally. The referral system has levels starting from the first level health facilities, one of which is the Community Health Center (Puskesmas). Public understanding of BPJS Health, especially regarding the referral system, is one of the factors that influence the high and low ratio of referrals at the Community Health Center. With the emergence of the Covid-19 outbreak, people in RW 003 Kulim Village are afraid to come for treatment at the nearest health facility. This statement was directly conveyed by local residents where they prefer to use natural herbal remedies that are chopped themselves. This is also related to the community's lack of understanding of the flow/tiered referral system in health facilities. In this article, the author describes the community service activities that have been carried out to increase the understanding of the local community about the Tiered Referral System in Health Facilities Community service activities carried out at the Nurul Ikhlas Mosque RW 003 Kulim Village, Kulim District. Before conducting counseling and finding the priority of this problem, the writer conducted a quantitative descriptive study using a survey method using a questionnaire with a total of 130 samples, with the accidental sampling technique in RW 003 Kulim Village. As for the results of this community service activity, the community already knows the flow/tiered referral system at health facilities and the requirements for their management.
Co-Authors agus Salim Akmal Darman Putra Bobi Handoko Putri Giovaningrum Wiwik Suryandartiwi Anggarawati