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PERSEPSI KOMUNIKASI EFEKTIF PERAWAT DENGAN KEPUASAN PASIEN DI INSTALASI RAWAT INAP RSUD PETALA BUMI PROVINSI RIAU Anastasya Shinta Yuliana; Merry Citra Amelia; Bobi Handoko
Journal of Hospital Administration and Management Vol 1 No 2 (2020): Jurnal Administrasi Rumah Sakit dan Manajemen
Publisher : LPPM Universitas Awal Bros

Satisfaction is the level of one's feelings after comparing the performance or results that he felt with his expectations. Of non-formal interview to patient complaints from patients such as nurses indifferent, of lack of information, complaints that are sometimes not addressed and the nurse did not introduce himself, this can affect the patient's perception of nurses terdap effective communication. The purpose of research is knowing the perception of effective communication nurse with patient satisfaction in hospitals Petala Earth Riau Province Year 2016. This research is a quantitative analytical observational cross-sectional study design. Samples were 100 patients in the inpatient hospital Petala Earth Riau Province Year 2016 and a minimum had been hospitalized for 2 days while interviewing. The sampling technique used simple random sampling. Data were collected through questionnaires and data analysis with statistical test Chi-square with a degree of confidence of 95% (α = 0.05). The results showed relationship between Empathy (Empathy) (P value = 0.008), Clarity (Clarity) (P value = 0.025), no relationship between Humble (Humble) (P value = 0.078) and Respect (Respect) (P value = 0.069). Expected to socialize more nurses, provide clarity of information, friendly, gentle in the spoken word and more on patient care anymore.

Marian Tonis: ANALISIS SISTEM MANAJEMEN LOGISTIK OBAT DI INSTALASI FARMASI RUMAH SAKIT PROF. DR. TABRANI PEKANBARU Marian Tonis; Ani Riza Wati; Wiwik Suryandartiwi; Bobi Handoko
Journal of Hospital Administration and Management Vol 2 No 1 (2021): Jurnal Administrasi Rumah Sakit dan Manajemen
Publisher : LPPM Universitas Awal Bros

Drug logistics management in hospitals is the most important aspect that must exist in a hospital including the stages of planning, procurement, storage, distribution, elimination, evaluation and monitoring which are interrelated with each other. Prof. Hospital. Dr. Tabrani has several problems, especially in pharmacy installations, namely insufficient budget, insufficient human resources and SIMRS that are not optimal. The purpose of this study was to analyze the existing management system in the Pharmacy Installation of Prof. Hospital. Dr. Tabrani.This research uses a qualitative research type, conducted at Prof. Hospital. Tabrani, using in-depth interviews, observation and document review methods with 4 informants, namely the Head of Medical Support, Head of Pharmacy Installation, Person in Charge of Pharmacy Warehouse, and Pharmacy Staff. Data processing is done by reducing data, presenting data, and drawing conclusions. For data validation used source triangulation, method triangulation, and data triangulation.The results showed that the management of drug logistics in the Pharmacy Installation of Prof. Hospital. Dr. Tabrani has not been effective. This can be seen from the input components, namely inadequate human resources, budget costs that have not been understood by all parties responsible for the management of pharmaceutical preparations, pharmaceutical warehouses that still do not meet the standards properly.It is recommended that the Hospital Pharmacy Installation of Prof. Dr. Tabrani pays more attention to the drug logistics management system at the Pharmacy Installation of Prof. Hospital. Dr. Tabrani especially regarding the quantity and quality of human resources and infrastructure.

EFFICIENCY TEST OF COLLIMATOR SHUTTER AT THE X-RAY TUBE DIAGNOSTIC IN THE RADIOLOGY INSTALLATION OF ARIFIN ACHMAD HOSPITAL, RIAU PROVINCE Silvi Widya Pangesti; Yoki Rahmat; Bobi Handoko
Medical Imaging and Radiation Protection Research Journal Vol 1 No 1 (2021): Medical Imaging and Radiation Protection Research (MIROR) Journal
Publisher : LPPM STIKes Awal Bros Pekanbaru

Kolimator merupakan alat pembatas radiasi yang umumnya digunakan pada radiografi, yang terdiri dari dari dua set penutup (shutter) timbal atau lempengan yang saling berhadapan dan bergerak dengan arah berlawanan secara berpasangan. Uji efisiensi bertujuan untuk mengetahui hasil dan mengetahui efisiensi dari celah (shutter) kolimator pada pesawat sinar-x diagnostik. Penelitian ini bersifat kuantitatif dengan desain penelitian eksperimental langsung ke lapangan. Prosedur penelitian dilakukan sesuai dengan MENKES RI No. 1250 Tahun 2009, dengan menguji langsung celah (shutter) kolimator pesawat sinar-x diagnostik di Instalasi RSUD Arifin Achmad Provinsi Riau. Celah (shutter) kolimator pesawat sinar-x tersebut dinyatakan mengalami kebocoran radiasi apabila terdapat penghitaman atau peningkatan densitas pada film radiografi melebihi density base fog yang diukur dengan menggunakan densitometer. Berdasarkan hasil dari penelitian menunjukkan film radiografi mengalami penghitaman di garis transversal (X) dengan nilai densitas rata-rata 1.27 OD(Optical Density) dan sebagian garis longitudinal (Y) dengan nilai densitas rata-rata 0.57 OD. Kemudian density base fog yang didapat setelah diukur 0.20 OD. Hasil uji dinyatakan mengalami kebocoran dan belum dapat dikatakan efisien dibuktikan dengan adanya penghitaman pada film radiografi.

PERSEPSI KOMUNIKASI EFEKTIF PERAWAT DENGAN KEPUASAN PASIEN DI INSTALASI RAWAT INAP RSUD PETALA BUMI PROVINSI RIAU Anastasya Shinta Yuliana; Merry Citra Amelia; Bobi Handoko
Journal of Hospital Administration and Management Vol 1 No 2 (2020): Jurnal Administrasi Rumah Sakit dan Manajemen
Publisher : LPPM Universitas Awal Bros

Satisfaction is the level of one's feelings after comparing the performance or results that he felt with his expectations. Of non-formal interview to patient complaints from patients such as nurses indifferent, of lack of information, complaints that are sometimes not addressed and the nurse did not introduce himself, this can affect the patient's perception of nurses terdap effective communication. The purpose of research is knowing the perception of effective communication nurse with patient satisfaction in hospitals Petala Earth Riau Province Year 2016. This research is a quantitative analytical observational cross-sectional study design. Samples were 100 patients in the inpatient hospital Petala Earth Riau Province Year 2016 and a minimum had been hospitalized for 2 days while interviewing. The sampling technique used simple random sampling. Data were collected through questionnaires and data analysis with statistical test Chi-square with a degree of confidence of 95% (α = 0.05). The results showed relationship between Empathy (Empathy) (P value = 0.008), Clarity (Clarity) (P value = 0.025), no relationship between Humble (Humble) (P value = 0.078) and Respect (Respect) (P value = 0.069). Expected to socialize more nurses, provide clarity of information, friendly, gentle in the spoken word and more on patient care anymore.

ANALISIS SISTEM MANAJEMEN LOGISTIK OBAT DI INSTALASI FARMASI RUMAH SAKIT PROF. DR. TABRANI PEKANBARU Marian Tonis; Ani Riza Wati; Wiwik Suryandartiwi; Bobi Handoko
Journal of Hospital Administration and Management Vol 2 No 1 (2021): Jurnal Administrasi Rumah Sakit dan Manajemen
Publisher : LPPM Universitas Awal Bros

Drug logistics management in hospitals is the most important aspect that must exist in a hospital including the stages of planning, procurement, storage, distribution, elimination, evaluation and monitoring which are interrelated with each other. Prof. Hospital. Dr. Tabrani has several problems, especially in pharmacy installations, namely insufficient budget, insufficient human resources and SIMRS that are not optimal. The purpose of this study was to analyze the existing management system in the Pharmacy Installation of Prof. Hospital. Dr. Tabrani.This research uses a qualitative research type, conducted at Prof. Hospital. Tabrani, using in-depth interviews, observation and document review methods with 4 informants, namely the Head of Medical Support, Head of Pharmacy Installation, Person in Charge of Pharmacy Warehouse, and Pharmacy Staff. Data processing is done by reducing data, presenting data, and drawing conclusions. For data validation used source triangulation, method triangulation, and data triangulation.The results showed that the management of drug logistics in the Pharmacy Installation of Prof. Hospital. Dr. Tabrani has not been effective. This can be seen from the input components, namely inadequate human resources, budget costs that have not been understood by all parties responsible for the management of pharmaceutical preparations, pharmaceutical warehouses that still do not meet the standards properly.It is recommended that the Hospital Pharmacy Installation of Prof. Dr. Tabrani pays more attention to the drug logistics management system at the Pharmacy Installation of Prof. Hospital. Dr. Tabrani especially regarding the quantity and quality of human resources and infrastructure.

ANALISIS KUALITAS PELAYANAN VAKSINASI COVID-19 TERHADAP KEPUASAN PESERTA VAKSINASI DI PUSKESMAS LIRIK KABUPATEN INDRAGIRI HULU Hanna Zarah Natasya; Bobi Handoko; Marian Tonis
Journal of Hospital Administration and Management (JHAM) Vol 3 No 2 (2022): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

In Indonesia, the implementation of vaccination has been carried out according to presidential instructions through Presidential Decree No. At Pukesmas Lirik Indragiri Hulu Regency, the implementation of the Covid-19 vaccination has been carried out, but there are still complaints about the registration flow, waiting room, queues that are not in accordance with arrivals and have not prioritized the elderly in queues and post-vaccination administration that is not in line with the queue. The purpose of the study was to determine the performance of officers, the level of satisfaction of Covid-19 vaccination patients, and the effect of service quality and patient satisfaction. This research uses quantitative research with descriptive method, conducted at Puskeamas Lirik Indragiri Hulu Regency with 98 respondents, namely patients who have vaccinated adults 26-45 years. The research was carried out by observation, data collection, and questionnaires. Data analysis in this study used univariate analysis, bivariate analysis, validity test, reliability test, normality test, and linearity test. Data processing using SPSS 16.0 data processing application. The results obtained based on the data processing in this study indicate that the quality of service has a positive and significant effect on patient satisfaction which is strengthened by the test results which show that it is supported by the linearity test which produces a linearity significance value of 0.000 < 0.05 obtained from data processing through the application SPSS 16.0 .

Implementation of the 5S Work Attitude Using the Lean Six Sigma Method to the Performance Productivity of Medical Records Unit Officers of Arifin Achmad Hospital, Riau Province Tania Puteri Millenia; Firdaus Muhammad; Bobi Handoko
Jurnal Ilmiah Kesehatan Vol 16 No 01 (2023): Jurnal Ilmiah Kesehatan (Journal of Health Science)
Publisher : Universitas Nahdlatul Ulama Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33086/jhs.v16i01.3701

5S (Simplify, Straighten, Scrub, Stabilize, Sustain) is a simple system that can increase employee productivity. The application of the 5S work attitude in the storage unit of the Arifin Achmad Hospital medical record unit has not been implemented properly. The general purpose of this study is to determine the application and relationship of 5S work attitudes using the lean six sigma method to the productivity of the medical record unit officer. This study uses a qualitative approach with other data analysis models according to the type and purpose of the study. Data analysis in this study used the DMAIC (Define, Measure, Analyze, Improve, and Control) cycle which was adapted to the 5S work attitude method. DMAIC is a performance improvement cycle process based on data collected. The results of the problem analysis using the FMEA (Failure Mode & Effect Analysis) method show that there were 3 problems / defects that frequently occur, namely incorrect stacking with an RPN (Risk Priority Number) value of 147 (17%), delays in returning medical record documents from inpatients ward with an RPN (Risk Priority Number) value of 112 (30%), and distribution errors of medical records to another outpatient department with an RPN value of 70 (38%). The results of observations and in-depth interviews showed that the overall 5S work attitude has not been applied properly to the officer of medical record unit storage section. The application of 5S work attitudes related to 3 priority problems that occur in the storage section has a relationship with employee productivity.

UPAYA EDUKASI SEDINI MUNGKIN TENTANG SARAF TERJEPIT (HNP) PADA SISWA SMPN 11 PEKANBARU Mutiara, Sherly; Handoko, Bobi; Arcena, Medyna Putri; Jeprinaldi, Jeprinaldi; Anavira, Sausan
JOURNAL OF SUSTAINABLE COMMUNITY SERVICE Vol. 4 No. 1 (2023): DECEMBER
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55047/jscs.v4i1.558

The science of pinched nerves is a very important topic, especially for the general public and parents. However, it should be noted that teenagers can also experience this condition. A pinched nerve occurs when a nerve is compressed by surrounding tissues or structures, which can lead to symptoms such as pain, numbness and paralysis. This article discusses the mechanism by which pinched nerves occur, highlights the risk factors that play a role, and reviews diagnostic and treatment methods. In this context, further research into the prevention and treatment of pinched nerves is crucial to improve the quality of life of patients and reduce their impact on human health. Researchers focused on community outreach as a strategy to disseminate information and knowledge about pinched nerves. This counseling aims to provide the community with a deeper understanding of the symptoms, risk factors, and preventive measures that can be taken. Through this research, it is hoped that a more effective solution can be found in the prevention and treatment of pinched nerves, so as to reduce the incidence of cases and increase public understanding of the importance of maintaining nerve health. Thus, this article makes a positive contribution to disease prevention efforts and improving the overall welfare of the community.

ANALISIS PENGGUNAAN APLIKASI PENDAFTARAN ONLINE DENGAN MENGGUNAKAN PENDEKATAN TECHNOLOGY ACCEPTANCE MODEL (TAM) DI RSUD ARIFIN ACHMAD PROVINSI RIAU Firdaus, Muhammad; Syahada, Jihan; Handoko, Bobi; Marzuki, Asep
Journal of Hospital Administration and Management (JHAM) Vol 4 No 1 (2023): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v4i1.278

MIRAI is an online registration application launched by Arifin Achmad Hospital, Riau Province. To find out the extent to which the utilization and views of the public regarding the MIRAI online registration application, it is necessary to test the technology acceptance model. The technology acceptance model is a theory that explains the state of technology users accepting and using technology. The variables used by the researcher are the perception of the ease of using technology and the perception of the usefulness of technology to determine a person's behavior in using technology. The general objective of this study is to determine the effect of the technology acceptance model on online registration at the Arifin Achmad Hospital, Riau Province.This research used a quantitative descriptive research design with purposive sampling method according to the researcher's criteria and a sample of 99 users of the MIRAI online registration application. This research was conducted on June 22 – July 29, 2022 at the heart disease polyclinic and internal medicine polyclinic at the Arifin Achmad Hospital, Riau Province.The results showed that the perception of convenience can affect a person's attitude towards the use of the MIRAI online registration application through a linearity test of 0.094. And the perception of usefulness can affect a person's attitude towards the use of the MIRAI online registration application through a linearity test of 0.086, so that both hypotheses are significant because the value > 0.05 obtained from data processing through the SPSS 26.0 application.The conclusion of this research is the implementation of the TAM acceptance model that has been made has obtained the factors that affect user acceptance of the use of MIRAI and the variables there is an influence. The suggestion from this research should then be able to develop a TAM research model using more variables.

ANALISIS KUALITAS PELAYANAN KESEHATAN TERHADAP KEPUASAN PASIEN LANJUT USIA DI PUSKESMAS KEBUN SIKOLOS KOTA PADANG PANJANG Handoko, Bobi; Angella, Shelly; pramita, cindi febriani
Journal of Hospital Administration and Management (JHAM) Vol 4 No 1 (2023): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v4i1.286

The quality of service can be said to be good if the service provided is in accordance with or more than the patient's expectations so that it can be said to be satisfactory. On the other hand, services that are not as expected by the patient can make the patient dissatisfied. At the Kebun Sikolos Health Center in Padang Panjang City, 3 out of 7 elderly patients were satisfied with the services provided by the health workers at the Kebun Sikolos Health Center, Padang Panjang City. The purpose of this study was to determine the quality of health services on the satisfaction of elderly patients at the Kebun Sikolos Health Center, Padang Panjang City. This study uses a quantitative type of research using a descriptive design, carried out at Kebun Sikolos Health Center with 51 elderly patients as respondents. The results of the study can be seen from the level of satisfaction of elderly patients with high satisfaction with a value range of 92.2%. It can be said that there is an effect of service quality on patient satisfaction, in line with the results of good service quality. In the assessment of services using five dimensions, most of the elderly patients rate well on the dimensions of Reliability (Reliability) with a range of 64.7%, Responsiveness with a range of 47.1%, Assurance of 41.2%, and Empathy. (Empathy) of 68.6% . However, on the Physical Evidence (Tangible) variable, the majority of elderly patients rated less with a range of 52.9%. The conclusion of the study can be said that the quality of service at the Kebun Sikolos Health Center is good, it can be proven by the high satisfaction of elderly patients. Here it can be said that there is an influence of service quality on patient satisfaction, in line with the results of good service quality.

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