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All Journal Journal of Education Technology Information Social Sciences and Health
Muhammad Kaharudin Yasin
Sekolah Tinggi Ekonomi Islam Ar-Risalah
Computer Science & IT Education Neuroscience Nursing Public Health

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Analysis of the Effect of Service Quality on Savings Customer Satisfaction at PT. BPRS Almadinah Tasikmalaya Perseroda Maya Muharomah; Ganjar Santika; Muhammad Kaharudin Yasin
JETISH: Journal of Education Technology Information Social Sciences and Health Vol 2, No 1 (2023): March 2023
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/jetish.v2i1.391

Abstract

The purpose of this study is to determine the effect of service quality on savings customer satisfaction at PT BPRS Almadinah Tasikmalaya Perseroda. This study used a quantitative descriptive research approach using raw data and data using simple linear regression. The results of this study show that service quality has a significant positive effect on customer satisfaction. The results of the t test show that the quality of service has a major positive effect on customer satisfaction, and the results of the t test are 7661 t table 1661. Therefore H0 is rejected and Ha is accepted because the independent variable affects the dependent variable with significance values of 0.000 0.05
Co-Authors Ganjar Santika Maya Muharomah