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All Journal JURNAL LENTERA BISNIS Jurnal Manajemen Perhotelan dan Pariwisata Journal of Halal Research, Policy, and Industry
Liza Khairunnisa Gultom
Politeknik Multimedia Nusantara
Religion Humanities Biochemistry, Genetics & Molecular Biology Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Public Health Social Sciences

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A Pengaruh Penerapan Teknologi Informasi Terhadap Kinerja Sumber Daya Manusia pada Penyelenggaraan MICE Liza Khairunnisa Gultom; Nurbaeti
Jurnal Manajemen Perhotelan dan Pariwisata Vol. 6 No. 1 (2023)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jmpp.v6i1.58371

Abstract

Perkembangan teknologi informasi (TI) berperan penting terhadap kemajuan penyelenggaraan MICE di Indonesia. Aktivitas riset, desain, perencanaan, koordinasi hingga evaluasi bisa dilaksanakan dengan efektif dan efisien menggunakan teknologi. Namun, penerapan TI harus didukung oleh kemampuan sumber daya manusia yang kompeten dalam mengoperasikannya. Penelitian ini bertujuan untuk menganalisis hubungan penerapan TI terhadap kinerja dan penyelenggaraan MICE. Penelitian ini menggunakan pendekatan kuantitatif dengan melakukan survei penyebaran kuesioner kepada karyawan professional conference organizer (PCO) yang ada di Jakarta. Hasil penelitian diketahui bahwa penerapan teknologi informasi berpengaruh positif terhadap kinerja sumber daya manusia namun tidak signifikan, sementara penerapan teknologi informasi memiliki pengaruh positif yang signifikan terhadap penyelenggaraan MICE. Indikator faktor sosial dan efektivitas memiliki nilai tertinggi, hal tersebut terjadi karena pegawai terdorong oleh lingkungan kerja yang mampu beradaptasi dengan perkembangan teknologi. Beberapa TI yang diterapkan oleh SDM diantaranya promosi digital, manajemen data, proses registrasi dan website. Penelitian ini dapat diperkuat dengan bagaimana implementasi TI pada kegiatan MICE dengan skala acara kecil, menengah dan besar. 
DAMPAK SERTIFIKASI KOMPETENSI TERHADAP EFEKTIVITAS KERJA SDM MICE Yuli Setiawati; Liza Khairunnisa Gultom
JURNAL LENTERA BISNIS Vol. 14 No. 2 (2025): JURNAL LENTERA BISNIS, MEI 2025
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/jrlab.v14i2.1508

Abstract

The development of the MICE (Meeting, Incentive, Conference, and Exhibition) industry in Indonesia has shown a positive trend in the post-COVID-19 era. The government and industry stakeholders continue to formulate various strategies to strengthen the role of this sector in national tourism and economic growth. One of the key strategies is enhancing the quality of Human Resources (HR) through competency certification, aiming to address global challenges and increase the competitiveness of the industry. Competency certification is considered a crucial instrument to ensure professionalism, expertise, and formal recognition of the skills possessed by HR in the MICE sector. This study aims to analyze the impact of competency certification on the work effectiveness of HR in the MICE industry, particularly in terms of productivity and performance. The research employs a descriptive qualitative approach, with data collected through in-depth interviews and literature studies. The findings indicate that competency certification has a positive impact on improving HR work effectiveness in the MICE sector, including aspects of work productivity, service quality, and adaptability to industry dynamics. Therefore, certification not only serves as a validation of expertise but also acts as a catalyst for overall performance improvement within the MICE industry ecosystem.
How are the characteristics of Indonesian Muslim Tourists on Muslim Friendly Services in non-Muslim destination Chelsia Pranindyasari; Berto Mulia Wibawa; Liza Khairunnisa Gultom
Journal of Halal Research, Policy, and Industry Vol. 1 No. 2 (2022): Journal of Halal Research, Policy and Industry
Publisher : UNIVERSITAS NAHDLATUL ULAMA SURABAYA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33086/jhrpi.v1i2.3838

Abstract

The increasing number of Muslim world tourists creates a big opportunity for the halal tourism market. With the largest Muslim population in the world, Indonesia has the potential to develop halal tourism services. Meanwhile, Muslim tourists more often visit non-Muslim-majority countries that do not understand the need for halal tourism. This research was conducted with the aim of identifying the dominant characteristics of Indonesian Muslim tourists when visiting non-Muslim majority countries. The research design is descriptive cross sectional and uses a purposive sampling technique. 268 samples were obtained from online questionnaires and analyzed using descriptive mapping. There are two findings in this study, the characteristics of preparation before travelling to non-Muslim countries and when they travel to non-Muslim countries. Managerial implications can be used as the basis for marketing strategies by tourism organizations in non-Muslim countries and tourism service providers to offer based on Muslim needs.
Co-Authors Berto Mulia Wibawa Chelsia Pranindyasari Nurbaeti Yuli Setiawati