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All Journal STRING (Satuan Tulisan Riset dan Inovasi Teknologi) Konstitusi: Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi
Erfan Erfan
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Computer Science & IT Law, Crime, Criminology & Criminal Justice Mathematics

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Penentuan Prioritas Pemberian Respon Informasi Terhadap Nilai Laporan pada Helpdesk Service dengan Menggunakan Metode AHP Erfan Erfan; Nuryuliani Nuryuliani
STRING (Satuan Tulisan Riset dan Inovasi Teknologi) Vol 7, No 3 (2023)
Publisher : Universitas Indraprasta PGRI Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30998/string.v7i3.14082

Abstract

Helpdesk Service at PT XYZ uses Zendesk media to communicate. This study aims to determine the priority of reports that need to be prioritized by the helpdesk service in communicating through Zendesk media. The process of determining the priority of Zendesk's media report features uses the AHP method in the weighting which is then tested with the Consistency Index and Consistency Ratio to find the priority percentage. It is later followed by the determination of helpdesk officers’ activities in supporting the report criteria that need to be prioritized in accordance with the company's vision in providing services. The test results can be used as operational standards and references for helpdesk officers in carrying out their duties. From the AHP weighting and CI & CR testing which are then converted to percentages, it is found that the percentage of the First Response report criteria is 49%, followed by Solved Ticket of 31% and Agent Touch of 20%. Based on these criteria, each helpdesk can pay attention to alternative steps in responding to activities.         
Pemberdayaan Perempuan Pesisir Madura: Studi Kasus pada Industri Rumput Laut dan Olahan Hasil Laut di Pulau Poteran Sumenep Erfan Erfan; Eny Haryati; Aris Sunarya; Ika Devy Pramudiana
Konstitusi : Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi Vol. 2 No. 2 (2025): Konstitusi : Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/konstitusi.v2i2.574

Abstract

Coastal women on Poteran Island, Sumenep, have an important role in the marine-based economic sector, especially in the seaweed and processed seafood industry. However, limited access to capital, technology, and markets are the main challenges in their empowerment efforts. This study aims to analyze the level of empowerment of coastal women in the industry and identify factors that support and hinder the development of their businesses. This study uses a qualitative method with a case study approach, where data is collected through in-depth interviews with women entrepreneurs, participant observation, and related literature studies. Data analysis techniques are carried out through the Miles and Huberman interactive model which includes data reduction, data presentation, as well as drawing conclusions and verification. The results of the study indicate that the empowerment of coastal women in the seaweed and processed seafood industry has had a positive impact on family economic welfare, increased skills capacity, and strengthened their social roles in the community. However, there are still obstacles in terms of market access, policy support, and production technology that need further attention. Therefore, intervention from various stakeholders is needed to increase women's access to skills training, business capital, and policies that support the sustainability of their businesses.
Co-Authors Aris Sunarya Eny Haryati Ika Devy Pramudiana Nuryuliani Nuryuliani