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Responsiveness Of Public Complaints On The Integrated Road And Bridge Reporting Information System Application (SILAT JANTAN) In Madiun District Yuyun Gita Mustifa; Sri Roekminiati; Ika Devy Pramudiana; Aris Sunarya
Asketik: Jurnal Agama dan Perubahan Sosial Vol. 8 No. 1 (2024): Asketik: Jurnal Agama dan Perubahan Sosial
Publisher : Prodi Sosiologi Agama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30762/asketik.v8i1.1948

Public services are the standard for government effectiveness in encouraging the realization of a good government system. In Madiun Regency the problem is the same as in other cities or districts in Indonesia, namely road damage. The people of Madiun Regency want all complaints to be responded to by Madiun Regency PUPR Service officials. This research uses a qualitative descriptive method or approach. Research data was obtained through observation of the use of the SILAT JANTAN application, interviews with Madiun Regency PUPR Service employees and the community, as well as documentation. This responsiveness analysis uses five elements of responsiveness, namely complaints from the public in 2023, the response of officials in responding to complaints, the use of complaints as reference material for service improvement, the actions of organizational officials in providing service satisfaction and the placement of the public by officials in the applicable service system. The research results show that the authorities in responding to complaints do not delay and are communicative in responding to complaints and processing report data from the public through the SILAT JANTAN application and submitting road repair requests. There are still few people who make complaints through the SILAT JANTAN application because many people do not know about the application. Community involvement is really needed because information from the community is useful for policy planning. For example, when people complain about damaged roads but don't know where to report it, the Madiun Regency PUPR Service launches an innovative reporting application system related to damaged roads. In providing satisfaction to the community, the PUPR Department is trying to be more targeted in handling road damage. The community is satisfied with the authorities' quick response in carrying out road repairs which are often complained about because it can prevent bad things from happening. The provision of services at the Madiun Regency PUPR Service does not involve discrimination, tries to be fast, professional and in accordance with established service standards. From the results of this research, so that community involvement meets expectations, Madiun Regency PUPR Service officials can increase socialization regarding the SILAT JANTAN application so that the application is known to many people.

EVALUASI IMPLEMENTASI KEBIJAKAN PROGRAM DESA TANGGUH BENCANA DALAM PERSPEKTIF HEXAHELIX ASSESSMENT DI DESA KEPUHKIRIMAN KECAMATAN WARU KABUPATEN SIDOARJO Naufalariiq Vadio Samsuddin; Sri Roekminiati; Ika Devy Pramudiana; Sapto Pramono; Aris Sunarya
Moderat : Jurnal Ilmiah Ilmu Pemerintahan Vol 10 No 3 (2024): Agustus 2024
Publisher : Program Studi Ilmu Pemerintahan FISIP Universitas Galuh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25157/moderat.v10i3.3827

The Disaster Resilient Village (destana) program policy is one of the programs initiated by BNPB to increase community capacity in disaster management. The purpose of this research is to describe and analyze the data: 1) To present a description and analysis of how the implementation of Destana in Kepuhkiriman Village, Krian Subdistrict, Sidoarjo Regency in the perspective of Hexahelix Assessments 2) To present a description and analysis of the factors that contribute to the success and/or failure of the Destana policy. 3) To present a description and analysis of how Destana implementation is evaluated. This research uses implementation indicators from Edward III, in the perspective of Hexahelix Assessments, which then the results of the implementation will be evaluated using indicators from Willim N. Dunn. This research uses the analysis method according to Miles & Huberman. This research uses a qualitative approach, data collection techniques based on interviews, documentation and observation. The results showed that the implementation of the Disaster Resilient Village program in Kepuhkiriman village was still not going well enough because Destana's communication with hexahelix elements was only limited to formality, in resources it was sufficient because it had 40 volunteers, in disposition it was good enough, it was just that it had never had activities, and the bureaucratic structure had the right people. In terms of effectiveness, Destana as a form of building the resilience of rural communities is very effective. For the efficiency of Destana formation, it is the responsibility of the government to make policies that can be felt and carried out by the community. In terms of adequacy, it is still considered insufficient in the aspect of facilities and infrastructure, in the aspect of equity with the recruitment of volunteer members who are divided based on RW representatives, it is quite even. Then in the aspect of community responsiveness in realizing the potential for disasters in the village which then formed Destana was good enough.

Responsiveness Of Public Complaints On The Integrated Road And Bridge Reporting Information System Application (SILAT JANTAN) In Madiun District Yuyun Gita Mustifa; Sri Roekminiati; Ika Devy Pramudiana; Aris Sunarya
Asketik: Jurnal Agama dan Perubahan Sosial Vol. 8 No. 1 (2024): Asketik: Jurnal Agama dan Perubahan Sosial
Publisher : Prodi Sosiologi Agama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30762/asketik.v8i1.1948

Public services are the standard for government effectiveness in encouraging the realization of a good government system. In Madiun Regency the problem is the same as in other cities or districts in Indonesia, namely road damage. The people of Madiun Regency want all complaints to be responded to by Madiun Regency PUPR Service officials. This research uses a qualitative descriptive method or approach. Research data was obtained through observation of the use of the SILAT JANTAN application, interviews with Madiun Regency PUPR Service employees and the community, as well as documentation. This responsiveness analysis uses five elements of responsiveness, namely complaints from the public in 2023, the response of officials in responding to complaints, the use of complaints as reference material for service improvement, the actions of organizational officials in providing service satisfaction and the placement of the public by officials in the applicable service system. The research results show that the authorities in responding to complaints do not delay and are communicative in responding to complaints and processing report data from the public through the SILAT JANTAN application and submitting road repair requests. There are still few people who make complaints through the SILAT JANTAN application because many people do not know about the application. Community involvement is really needed because information from the community is useful for policy planning. For example, when people complain about damaged roads but don't know where to report it, the Madiun Regency PUPR Service launches an innovative reporting application system related to damaged roads. In providing satisfaction to the community, the PUPR Department is trying to be more targeted in handling road damage. The community is satisfied with the authorities' quick response in carrying out road repairs which are often complained about because it can prevent bad things from happening. The provision of services at the Madiun Regency PUPR Service does not involve discrimination, tries to be fast, professional and in accordance with established service standards. From the results of this research, so that community involvement meets expectations, Madiun Regency PUPR Service officials can increase socialization regarding the SILAT JANTAN application so that the application is known to many people.

Inovasi Pelayanan Publik Berbasis Aplikasi Excise Services Information System (Exsis) di Kantor Pengawasan dan Pelayanan Bea dan Cukai Sidoarjo Yulafreean Dwi Andianto; Aris Sunarya; Nihayatus Sholichah; Sri Roekminiati; Sapto Pramono
Journal of Management and Social Sciences Vol. 4 No. 1 (2025): Journal of Management and Social Sciences
Publisher : Sekolah Tinggi Ilmu Administrasi Yappi Makassar Jl. Sumba no 46, Kota Makassar, Sulawesi Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jimas.v4i1.1737

This study discusses the implementation of the Excise Services Information System (ExSIS) application at the Sidoarjo Customs and Excise Office as an innovation in public services. The objective is to evaluate the effectiveness of ExSIS in improving operational performance and provide recommendations for its development. This research employs a qualitative method with interviews conducted with Customs and Excise officers and service users, analyzed using Everett M. Rogers' diffusion of innovation theory. The results indicate that ExSIS improves time efficiency by up to 80% and reduces administrative errors by 70%. However, challenges such as user adaptation and the need for adequate infrastructure remain. In conclusion, ExSIS has enhanced efficiency and transparency in Customs and Excise administration. The study recommends continuous training, infrastructure upgrades, and internal policy revisions to maximize the application’s potential in supporting faster and more accurate public services.

Optimalisasi Kualitas Layanan pada Kantor Pengawasan dan Pelayanan Bea dan Cukai Sidoarjo Melalui Penerapan Digitalisasi Sistem CEISA Danis Andrianto; Aris Sunarya; Ika Devy Pramudiana; M Khairul Anwar; Kresna Adhi Prahmana Putra
Journal of Management and Social Sciences Vol. 4 No. 1 (2025): Journal of Management and Social Sciences
Publisher : Sekolah Tinggi Ilmu Administrasi Yappi Makassar Jl. Sumba no 46, Kota Makassar, Sulawesi Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jimas.v4i1.1738

This study aims to analyze the impact of implementing the CEISA (Customs and Excise Information System and Automation) on service quality at the Customs and Excise Office in Sidoarjo using the service quality theory by Parasuraman, Zeithaml, and Berry. Employing a qualitative method, data were collected through interviews with users and system operators. The findings indicate that CEISA improves service efficiency, reliability, and security, with 85% of users stating that the infrastructure is adequate and 82.5% confident in data security. However, technical issues and resistance to change remain key challenges. Recommendations include improving infrastructure, providing continuous training, and enhancing data security to improve service quality and the institution's positive image.

Evaluasi Kebijakan Pengembangan Potensi Pemuda oleh DISPORA Surabaya dalam Meningkatkan Partisipasi dan Kualitas Olahraga Moh Gunawan Trismuwantara; Sapto Pramono; Sri Roekminiati; Aris Sunarya
Journal of Management and Social Sciences Vol. 4 No. 1 (2025): Journal of Management and Social Sciences
Publisher : Sekolah Tinggi Ilmu Administrasi Yappi Makassar Jl. Sumba no 46, Kota Makassar, Sulawesi Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jimas.v4i1.1756

This study aims to evaluate the Youth Potential Development policy implemented by the Youth and Sports Office (DISPORA) of Surabaya in enhancing youth participation and the quality of sports among young people. In this research, the researcher employs Dunn's (2003) policy evaluation theory, which consists of six criteria: effectiveness, efficiency, adequacy, equity, responsiveness, and appropriateness. The research method used is qualitative with a case study approach, and the data collected comes from interviews, documentation, and field observations related to the implementation of this policy. The findings indicate that the implemented policy has successfully increased youth participation in sports, with an increase of approximately 70% from the initial target. However, regarding the quality of sports performance, this policy faces challenges related to limited facilities and insufficient training, which hinder optimal achievement of performance. The conclusion of this study emphasizes that although DISPORA Surabaya has succeeded in increasing youth sports participation, the quality of sports performance still requires more attention, particularly in strengthening facilities and enhancing ongoing training. Additionally, there are several challenges that need to be addressed, such as the lack of adequate data, disparities in youth participation from different socio-economic backgrounds, and insufficient coordination among related agencies. Based on these findings, the researcher recommends that DISPORA Surabaya improve the data collection and information processing systems to be more integrated, design more inclusive policies for diverse youth segments, and strengthen coordination among related agencies to ensure that the policy is implemented more effectively and efficiently.

Efektivitas Pelayanan Penarikan Pajak Melalui “Samperin Cak” di UPT Pengelolaan Pendapatan Daerah Lumajang Dimas Ilham Akbari; Sri Roekminiati; Sapto Pramono; Aris Sunarya
Sosial Simbiosis : Jurnal Integrasi Ilmu Sosial dan Politik Vol. 2 No. 1 (2025): Sosial Simbiosis : Jurnal Integrasi Ilmu Sosial dan Politik
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/sosial.v2i1.1351

Tax collection is one of the critical sources of regional revenue to support development. The Regional Revenue Management Technical Implementation Unit (UPT) of Lumajang launched an innovative program called “Samperin Cak” (Pick-Up Tax Service System) to enhance tax collection effectiveness. This study aims to analyze the effectiveness of the “Samperin Cak” program in improving taxpayer compliance, reducing tax arrears, and increasing regional revenue. The research method used is qualitative with a descriptive approach. Data were collected through interviews, observations, and documentation. The results indicate that the “Samperin Cak” program effectively reaches taxpayers with limited access to service offices. Moreover, the program has increased public satisfaction with tax services. However, challenges such as limited human resources and operational vehicles need to be addressed promptly. The study recommends increasing budget allocation for program operations and conducting more extensive public outreach.

Pemberdayaan Perempuan Pesisir Madura: Studi Kasus pada Industri Rumput Laut dan Olahan Hasil Laut di Pulau Poteran Sumenep Erfan Erfan; Eny Haryati; Aris Sunarya; Ika Devy Pramudiana
Konstitusi : Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi Vol. 2 No. 2 (2025): Konstitusi : Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/konstitusi.v2i2.574

Coastal women on Poteran Island, Sumenep, have an important role in the marine-based economic sector, especially in the seaweed and processed seafood industry. However, limited access to capital, technology, and markets are the main challenges in their empowerment efforts. This study aims to analyze the level of empowerment of coastal women in the industry and identify factors that support and hinder the development of their businesses. This study uses a qualitative method with a case study approach, where data is collected through in-depth interviews with women entrepreneurs, participant observation, and related literature studies. Data analysis techniques are carried out through the Miles and Huberman interactive model which includes data reduction, data presentation, as well as drawing conclusions and verification. The results of the study indicate that the empowerment of coastal women in the seaweed and processed seafood industry has had a positive impact on family economic welfare, increased skills capacity, and strengthened their social roles in the community. However, there are still obstacles in terms of market access, policy support, and production technology that need further attention. Therefore, intervention from various stakeholders is needed to increase women's access to skills training, business capital, and policies that support the sustainability of their businesses.

Penguatan Peran Masyarakat dalam Mendukung Keberlanjutan Operasi Rumah Pompa untuk Mitigasi Banjir di Kabupaten Sampang Moh Makmun; Eny Haryati; Aris Sunarya; Ika Devy Pramudiana
Konstitusi : Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi Vol. 2 No. 2 (2025): Konstitusi : Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/konstitusi.v2i2.575

This research discusses the strengthening of community roles in supporting the sustainability of pump house operations as an effort for flood mitigation in Sampang Regency. The frequent floods in this area are caused by geographical factors and an inadequate drainage system. This study aims to explore the active role of the community in the management and maintenance of pump houses. The method used in this research is a descriptive qualitative approach, with data collection through interviews, surveys, and observations. The findings indicate that community participation in monitoring the condition of the pump houses and maintenance activities significantly contributes to the effectiveness of flood mitigation. However, there are still challenges regarding the community's understanding of the functions and importance of pump houses. The implications of this study recommend enhancing education and socialization to the community to increase their involvement in the sustainability of pump house operations, which is crucial in reducing flood risks in the future.

Implementasi Kebijakan Program Cetak Sawah sebagai Upaya Pengembangan Lahan Pertanian Baru dan Mewujudkan Kedaulatan Pangan di Kabupaten Tanah Laut, Kalimantan Selatan Muhammad Azhar; Ika Devy Pramudiana; Aris Sunarya; Eny Haryati
Konstitusi : Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi Vol. 2 No. 2 (2025): Konstitusi : Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/konstitusi.v2i2.609

The implementation of the Rice Field Expansion Program as an effort to develop new agricultural land and achieve food sovereignty in Tanah Laut Regency, South Kalimantan, aims to optimize the use of agricultural land to support food security. This program was carried out as a response to the need for increased food production, particularly rice, to reduce dependency on imports and strengthen the national food system. This study analyzes various factors influencing the success of the rice field expansion program in Tanah Laut Regency, including planning, implementation, and challenges faced in developing new agricultural land. A case study method with a qualitative approach was used through in-depth interviews with relevant stakeholders, such as local government, farmers, and other related agencies. The results show that the program has a positive impact on increasing the area of productive agricultural land, but still faces challenges related to water availability, market access, and farmers' awareness in adopting new agricultural technologies. Therefore, improvements in coordination among stakeholders and the enhancement of supporting facilities are needed for the program to achieve its main goal, which is food sovereignty at the regional level.

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