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All Journal AKSES: Jurnal Ekonomi dan Bisnis INNOVATION RESEARCH JOURNAL International Journal of Management, Business and Social Sciences
Mohamad Hazeem Sidik
Universiti Malaysia Kelantan
Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering Environmental Science Languange, Linguistic, Communication & Media Social Sciences

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The Precedents of University’s Parcel Service Quality Towards Student Satisfaction in a Higher Education Institution using SERVQUAL Model: A Conceptual Framework Abdurrahman Faris Indriya Himawan; Mohamad Hazeem Sidik; Muhammad Ashlyzan Bin Razik; Md Zaki Bin Muhamad Hasan; Norlinda Rozar
INNOVATION RESEARCH JOURNAL Vol 4 No 1 (2023)
Publisher : Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/innovation.v4i1.5441

Abstract

Service quality is among the most crucial determinant for customer satisfaction in the parcel service industry. It consists of tangibility, reliability, assurance, empathy and responsiveness. However, there is lack of research and knowledge available on the customer satisfaction with the parcel service especially in higher education level. The purpose of the research is to develop a SERVQUAL framework on student satisfaction with University’s Parcel Service Quality in a higher education institution. Therefore, this paper can act as benchmark for parcel services to checklist their quality. Future researcher can use this research as the foundation and reference about the precedents of the university’s parcel service toward the customer/student satisfaction.
Harnessing Knowledge Management for SME Sustainability and Competitiveness: A Dynamic Capabilities Conceptual Framework Mochamad Purnomo; Shah Iskandar Fahmie; Ratih Pratiwi; Mohamad Hazeem Sidik; Nur Fadiah Mohd Zawawi; Nurul Muna Mohamad; Syafiq Aryanta Manggala Saputra
AKSES: Jurnal Ekonomi dan Bisnis Vol. 21 No. 1 (2026): AKSES: JURNAL EKONOMI DAN BISNIS
Publisher : Universitas Wahid Hasyim

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31942/akses.v21i1.15701

Abstract

This article presents a conceptual framework for Knowledge Management Excellence in SME Sustainability. The key factors influencing the sustainability of SME were identified from previous literature and empirical studies. The framework was built on established sustainability and capability models, emphasising the strategic role of knowledge management in driving long-term competitiveness. The proposed framework positions dynamic capabilities as a foundation for developing a knowledge management excellence model, specifically sensing, seizing, and transforming/reconfiguring, enabling SME to adapt to environmental changes, exploit opportunities, and maintain sustainable performance. Within this framework, information sharing, learning culture, and technological readiness serve as critical enablers that enhance knowledge utilisation and innovation capacity. By integrating these elements, SME can strengthen their adaptability and resilience in an increasingly volatile business environment. The study reorganises and extends existing sustainability factors into new sub-categories, providing deeper insights into how knowledge management can reinforce sustainability and competitiveness. Ultimately, the proposed framework provides a structured conceptual foundation to guide both academic research and managerial practice in fostering sustainable growth among SME
From Scroll to Checkout: The Forces Shaping Youth Online Shopping in Malaysia Norfazlirda Hairani; Mohamad Hazeem Sidik; Man Hong Lu
International Journal of Management, Business, and Social Sciences Vol. 4 No. 2 (2025): November
Publisher : Universitas Wahid Hasyim Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31942/ijmbs.v4i2.14506

Abstract

Online shopping has become an integral part of modern consumer behaviour, underscoring the need for the retail players to understand the factors driving its acceptance among youth. This study investigates on how perceived usefulness, perceived ease of use, and trust influence youths’ behavioural acceptance of online shopping. Data were collected from 384 respondents by using purposive sampling through an online questionnaire and analysed with SPSS, employing descriptive statistics, reliability and validity assessments, and also Pearson’s correlation analysis. The results revealed that these variables have a significant positive relationship with online shopping acceptance, with trust emerging as the strongest predictor. These findings offer updated empirical insights into the behavioral patterns of young Malaysian consumers and emphasize the importance of enhancing platform usability, reliability, and credibility to foster greater engagement in online shopping.
Co-Authors Abdurrahman Faris Indriya Himawan Man Hong Lu Md Zaki Bin Muhamad Hasan Mochamad Purnomo Muhammad Ashlyzan Bin Razik Norfazlirda Hairani Norlinda Rozar Nur Fadiah Mohd Zawawi Nurul Muna Mohamad Ratih Pratiwi Shah Iskandar Fahmie Syafiq Aryanta Manggala Saputra