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Etty Sofia
Hasan Sadikin Hospital, Bandung
Education Mathematics

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LOYALTY, QUALITY OF WORK LIFE, ORGANIZATIONAL CULTURE, AND WORK MOTIVATION CREATING ORGANIZATIONAL CITIZENSHIP BEHAVIOR (Study at North Penajem Paser District Health Office) Syarifah Asmawati; Farida Yuliaty; Etty Sofia
Jurnal Scientia Vol. 12 No. 02 (2023): Education, Sosial science and Planning technique, edition March-May 2023
Publisher : Sean Institute

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Abstract

Organizations, both profit-oriented and non-profit organizations, expect the maximum possible performance from their employees to achieve the goals set. The North Penajam Paser District Health Office is a local government organization that provides health services to the community. Health services provided must certainly be able to provide satisfaction to the community it serves. Human resources who perform excessively compared to what has been set are termed Organizational Citizenship Behavior (OCB). The purpose of this study was to examine and analyze the influence of loyalty, quality of work life , organizational culture and work motivation on OCB either partially or simultaneously. This study has five variables consisting of one dependent variable and four independent variables. Organizational Citizenship Behavior (OCB) as the dependent variable (Y), Loyalty (X1), Quality of Work Life (X2) , Organizational Culture (X4), and Work Motivation (X5) as independent variables. Respondents in this study were employees at the North Penajam Paser District Health Office. The number of samples in this study were 84 people, the analytical tool used was multiple linear regression. The results showed Loyalty, Quality of Work Life , Organizational Culture, and Work Motivation have a simultaneous influence on OCB. Partially Loyalty has a significant influence on OCB, as well as Organizational Culture and Work Motivation have an influence on OCB. However, the Quality of Work Life variable has no effect on OCB.
ANALYSIS OF THE APPLICATION OF PATIENT SAFETY (Case Study at Ratu Aji Putri Hospital Botung Penajam Paser Utara 2016-2021 Syahrial Hidayat; Farida Yuliaty; Etty Sofia
Jurnal Scientia Vol. 12 No. 02 (2023): Education, Sosial science and Planning technique, edition March-May 2023
Publisher : Sean Institute

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Abstract

To prevent nosocomial infections, it is necessary to implement patient safety. Patient safety is a condition of being safe physically, socially, spiritually, financially, politically, emotionally, occupationally, psychologically and avoiding various threats. This study aims to analyze the application of patient safety at Ratu Aji Putri Hospital Botung Penajam Paser Utara. The research method used was a case study with a qualitative approach where the informants were the hospital director, the patient safety team leader, the head of the nurse's room and the patient. Methods of collecting and processing data with observational participants, independent interviews and triangulation. Based on the results of the study, it shows that the leadership behavior of the head of the room is directive, where there are obstacles in its implementation that have not been carried out optimally due to a reporting gap that has not been carried out by the head of the room with the management. The communication made by the head of the room with the nurses has been going well but the management has never received positive feedback and there is no freedom and limited expression of opinions or policy proposals. Coordination and division of tasks have been carried out properly, fairly and evenly. Management pays more attention to completing and seeking officers to actively express opinions, it is hoped that this will develop patient safety training programs for officers.
Co-Authors Farida Yuliaty Syahrial Hidayat Syarifah Asmawati