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All Journal Publik (Jurnal Ilmu Administrasi) Musamus Journal of Public Administration
Indri Apriani Nur
Universitas Muhammadiyah Makassar
Humanities Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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Analisis Determinan Kualitas Pelayanan e-KTP dan Kinerja Pegawai Terhadap Kepuasan Masyarakat di Kecamatan Bontoala Kota Makassar Sitti Rahmawati Arfah; Riskasari Riskasari; Indri Apriani Nur
Musamus Journal of Public Administration Vol 5 No 2 (2023): Musamus Journal of Public Administration: Volume 5, Nomor 2
Publisher : Department of State Administration - Musamus University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35724/mjpa.v5i2.5005

Abstract

Kepuasan masyarakat merupakan variabel penting yang relevan untuk dibahas, mengingat sebagai penyelenggara pelayanan publik baik di level kementerian/lembaga dan pemerintah daerah dituntut meningkatkan kualitas pelayanan publik dan kinerja pegawai secara berkala sesuai dengan perkembangan waktu. Tujuan penelitian ini adalah untuk mengetahui seberapa besar pengaruh kualitas pelayanan e-KTP dan kinerja pegawai terhadap kepuasan masyarakat secara parsial dan simultan. Metode penelitian yang digunakan adalah tipe penelitian survey dengan pendekatan kuantitatif. Sampel penelitian adalah 59 responden masyarakat pengguna layanan e-KTP di Kecamatan Bontoala Kota Makassar. Teknik pengumpulan data menggunakan kuesioner, dokumentasi dan studi literatur. Teknik pengujian hipotesis menggunakan analisis regresi berganda, uji t, uji F dan koefisien determinasi (R2). Berdasarkan hasil analisis, kualitas pelayanan e-KTP serta kinerja pegawai terbukti berpengaruh signifikan terhadap kepuasan masyarakat dengan besar pengaruh 58,9%. Temuan ini menjadi rekomendasi penting bagi Kecamatan Bontoala untuk meningkatkan strategi kualitas pelayanan dan kinerja pegawai secara optimal agar masyarakat sebagai pengguna layanan dapat merasakan kepuasan pelayanan e-KTP secara menyeluruh.
Implementation of The Government Policies in The Performance of Merdeka Belajar Kampus Merdeka Program at Public Administration Study Program of Muhammadiyah University Makassar Nur Wahid; Sitti Rahmawati Arfah; Indri Apriani Nur
Publik : (Jurnal Ilmu Administrasi) Vol 11, No 2 (2022): December 2022
Publisher : Universitas Muhammadiyah Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31314/pjia.11.2.202-212.2022

Abstract

Merdeka Belajar Kampus Merdeka (MBKM) program becomes one of the studies about policy which being held by the government to be applied to higher education. The key to a successful implementation of the MBKM policy in university is by changing the mindset into a curriculum based on adaptive and flexible learning achievement.The research method is a qualitativeresearch to determine the key informants, researchers use purposive and snowball techniques, and data collection techniques include in-depth interviews, observation, and documentation. The results indicated that the MBKM program regulation in the study program still experience some complications, such as in converting subjects and also the curriculum into a MBKM curriculum, coordinating the time difference at the beginning of the lectures with the form of learning activities, the hardship in partnering for cooperation and carrying out activities outside the study program, amount of programs and activities that must be done in a short time and simultaneously and also The MBKM implementing partners who limit the number of students acceptation at the location of the internship program and developing villages. In terms of strategic preparation, there are still insufficient resources, human resources that support the system, field supervisors and the low motivation of students to take part in the MBKM program
Co-Authors Nur Wahid Riskasari Riskasari Sitti Rahmawati Arfah