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All Journal Lingua Scientia Journal International Journal of Linguistics and Discourse Analytics (ijolida) Bhakti Nagori (Jurnal Pengabdian kepada Masyarakat)
Ni Putu Sri Utami Putri
Akademi Pariwisata Denpasar
Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Education Environmental Science Languange, Linguistic, Communication & Media Social Sciences

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Japanese Language Learning For Front Office Based On Role Playing In Diploma III Hospitality Program At Denpasar Academy Of Tourism Ni Putu Sri Utami Putri; Eka Anastasia Wijaya
International Journal of Linguistics and Discourse Analytics Vol 4 No 2 (2023): IJOLIDA Vol. 4 No. 2, March 2023
Publisher : Denpasar Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52232/ijolida.v4i2.69

Abstract

Japanese language learning is needed to help in preparing hospitality students to face the work field in line with the fact that the visit of Japanese tourists to Bali ranked in the top five. This study was done to examine the use of Japanese for hospitality especially front office through role-playing among the fifth-semester students of Diploma III Hospitality at Denpasar Academy of Tourism. This study was done in the form of qualitative research with observation as the research method. The result showed that the Japanese language learning done using role-playing method could maximize the practice of the students’ Japanese language as staff and guests with the given scenarios. Moreover, the use of role-playing helps the students to gain new knowledge through direct experience. It is also found that there were several challenges during the teaching and learning process such as the lack of appropriate gestures, mispronunciation, and time management. This study indicated that Japanese language learning is necessary in hospitality teaching and learning process to help the students to face the work field. It also implies that the lecturer especially Japanese lecturer need to highlight the use of role-playing during the teaching and learning process
PRAGMATICS ANALYSIS OF OMOTENASHI SPEECH ACTS USED BY FRONT OFFICE STAFF AT A STAR-RATED HOTEL IN SANUR Ni Putu Sri Utami Putri; Eka Anastasia Wijaya
Lingua Scientia Vol. 33 No. 1 (2026)
Publisher : Undiksha Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ls.v33i1.114841

Abstract

Front office staffs play a crucial role in creating a first impression for guests. The use of formal Japanese, or Keigo, serves as a vital pragmatic tool. Therefore, this study is important to be conducted for analysing how politeness strategies are implemented by front office staffs to bridge the gap between hotel protocols formality and personal warmth. This study employs a qualitative method to investigate the application of Omotenashi speech acts among front office staff at a star-rated hotel in Sanur. From the 20 utterances, 7 utterances act as directive function, 1 utterance act as commissive function, 4 utterances act as expressive and directive functions, 3 utterances act as assertive/informative function, 2 utterances act as expressive function, 1 utterance act as assertive function, and 2 utterances act as expressive and assertive functions. Further, 10 utterances contained elements of omotenashi furumai, 6 utterances contained elements of omotenashi shitsurai, and 4 utterances contained elements of omotenashi shikake. This study indicates that interactions at front desk mainly utilize directive speech acts (such as requesting information, directing visitors, and providing instructions) and expressive speech acts (such as greeting and expressing gratitude). Further, Furumai element (behaviour and etiquette) appeared most frequently in the data among the three elements of Omotenashi.
EDUKASI BAHASA ASING UNTUK PEMANDU WISATA BERKEBUTUHAN KHUSUS DI YAYASAN BHAKTI SENANG HATI Eka Anastasia Wijaya; Ni Ketut Sutrisnawati; Ni Putu Sri Utami Putri
BHAKTI NAGORI (Jurnal Pengabdian kepada Masyarakat) Vol. 5 No. 2 (2025): BHAKTI NAGORI (Jurnal Pengabdian kepada Masyarakat) Desember 2025
Publisher : LPPM UNIKS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36378/bhakti_nagori.v5i2.4765

Abstract

Pemandu wisata memiliki peran yang sangat penting dalam industri pariwisata, tidak hanya sebagai penyampai informasi, tetapi juga sebagai jembatan budaya antara wisatawan dan masyarakat lokal. Namun, kenyataan di lapangan menunjukkan bahwa keterbatasan penguasaan bahasa asing menjadi tantangan besar, khususnya bagi pemandu wisata berkebutuhan khusus. Untuk menjawab tantangan tersebut, kegiatan pengabdian kepada masyarakat ini dirancang dengan tujuan meningkatkan keterampilan komunikasi bahasa asing (bahasa Inggris, bahasa Prancis, dan bahasa Jepang) bagi anggota Yayasan Bhakti Senang Hati yang berprofesi sebagai pemandu wisata. Metode yang digunakan adalah pelatihan berbasis konteks guiding, dengan pendekatan komunikatif dan praktik langsung agar peserta mampu mengaplikasikan materi dalam situasi nyata. Kegiatan berlangsung selama tiga bulan, dengan pertemuan mingguan dan materi yang meliputi sapaan, perkenalan diri, mendeskripsikan objek wisata, dan menutup tur. Hasil kegiatan menunjukkan pendekatan pelatihan yang komunikatif, kontekstual, dan berbasis peran (role-play) sangat efektif untuk mendukung pembelajaran bahasa bagi kelompok berkebutuhan khusus. Selain peningkatan keterampilan bahasa, kegiatan ini juga memberikan dampak positif terhadap rasa percaya diri peserta dalam memandu wisata. Keberhasilan kegiatan didukung oleh keterlibatan aktif peserta, dukungan dari mitra yayasan, serta penggunaan metode yang adaptif terhadap kebutuhan khusus peserta. Dengan hasil yang dicapai, diharapkan program ini dapat menjadi langkah awal menuju pengembangan pariwisata inklusif yang berkeadilan.
Co-Authors Eka Anastasia Wijaya Ni Ketut Sutrisnawati