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All Journal Jurnal Ners JDHT Journal of Dental Hygiene and Therapy JDHT Journal of Dental Hygiene and Therapy
Jeana Lydia Maramis
Politeknik Kesehatan Kemenkes Manado
Dentistry Health Professions Medicine & Pharmacology Nursing Public Health

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DENTAL AND ORAL HEALTH SERVICES ON PATIENT SATISFACTION AT THE DENTAL CLINIC IN INCREASING PATIENT SATISFACTION Jeana Lydia Maramis; Ni Made Yuliana; Farenzia Imelda Tobeonda
JDHT Journal of Dental Hygiene and Therapy Vol. 4 No. 1 (2023): JDHT Journal of Dental Hygiene and Therapy
Publisher : Politeknik Kesehatan Kemenkes RI Jakarta I

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36082/jdht.v4i1.1008

Abstract

Background: Quality health services are one of the basic needs that everyone needs to increase satisfaction when receiving services. Patient satisfaction is an important indicator and is commonly used to measure quality in health services. There are 5 dimensions in assessing service quality, namely tangibles, reliability, responsiveness, assurance, and empathy dimensions. Problems regarding the quality of health services on patient satisfaction affect the strengths and weaknesses of health service centers, one of which is dental and oral health services. Purpose: this study aims to determine the quality of dental and oral health services on patient satisfaction at the Dental Clinic of the Sonder Health Center, Minahasa Regency, North Sulawesi Province. Method: Analytical observation with a cross sectional study approach. The sample used was 52 patients who underwent treatment at the dental clinic of the Sonder Health Center, Minahasa Regency, North Sulawesi Province, using accidental sampling as a sampling technique. Data collection techniques using a questionnaire. The results showed that the services of health workers at the dental polyclinic at the Sonder Health Center, Minahasa Regency, North Sulawesi Province in increasing patient satisfaction based on the five dimensions studied were in the satisfied category, but the assurance dimension was the most dominant. After statistical tests, it turned out that the dimensions of reliability and assurance indicated that there was a significant effect on patient satisfaction, and on the dimensions of tangibles, responsiveness, and empathy, it was stated that there was no effect on patient satisfaction.
DENTAL AND ORAL HEALTH SERVICES ON PATIENT SATISFACTION AT THE DENTAL CLINIC IN INCREASING PATIENT SATISFACTION Jeana Lydia Maramis; Ni Made Yuliana; Farenzia Imelda Tobeonda
JDHT Journal of Dental Hygiene and Therapy Vol. 4 No. 1 (2023): JDHT Journal of Dental Hygiene and Therapy
Publisher : Politeknik Kesehatan Kemenkes RI Jakarta I

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36082/jdht.v4i1.1008

Abstract

Background: Quality health services are one of the basic needs that everyone needs to increase satisfaction when receiving services. Patient satisfaction is an important indicator and is commonly used to measure quality in health services. There are 5 dimensions in assessing service quality, namely tangibles, reliability, responsiveness, assurance, and empathy dimensions. Problems regarding the quality of health services on patient satisfaction affect the strengths and weaknesses of health service centers, one of which is dental and oral health services. Purpose: this study aims to determine the quality of dental and oral health services on patient satisfaction at the Dental Clinic of the Sonder Health Center, Minahasa Regency, North Sulawesi Province. Method: Analytical observation with a cross sectional study approach. The sample used was 52 patients who underwent treatment at the dental clinic of the Sonder Health Center, Minahasa Regency, North Sulawesi Province, using accidental sampling as a sampling technique. Data collection techniques using a questionnaire. The results showed that the services of health workers at the dental polyclinic at the Sonder Health Center, Minahasa Regency, North Sulawesi Province in increasing patient satisfaction based on the five dimensions studied were in the satisfied category, but the assurance dimension was the most dominant. After statistical tests, it turned out that the dimensions of reliability and assurance indicated that there was a significant effect on patient satisfaction, and on the dimensions of tangibles, responsiveness, and empathy, it was stated that there was no effect on patient satisfaction.
Efektivitas Seduhan Daun Sirih terhadap Indeks Plak pada Anak Usia 12-15 tahun di Desa Pesisir Kabupaten Minahasa Tenggara Jeanne d’arc Zafera Adam; Jean Hendry Raule; Vega Rosa Fiona; Jeana Lydia Maramis; Jeineke Ellen Ratuela; Anneke Tahulending; Oksfriani Jufri Sumampouw
Jurnal Ners Vol. 7 No. 2 (2023): OKTOBER 2023
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jn.v7i2.16745

Abstract

Green betel leaves contain essential oils consisting of phenol and its derivatives, including betlephenol, estragol, kavikol, eugenol, and diastene enzymes. Betel leaf infusion is able to inhibit the growth of bacteria caused plaque. This study aims to determine the effectiveness of steeping betel leaves on plaque index in children aged 12-15 years old in coastal village of Southeast Regency. This is a quasi-experimental one group pre-post test research. The variable measured was dental hygiene using the Patient Hygiene Performance (PHP) plaque index. The treatment given to research subjects was giving steeping water and then gargled for 60 seconds. After that, the plaque index was measured. The data obtained were tabulated and presented in tabular form and tested using paired t-test. The results showed that the plaque index before gargling betel leaf stew was mostly in the bad criteria (60%). Furthermore, after gargling betel leaf decoction, the most plaque index was in the medium category (64%). The results of the paired-t test obtained a p value of 0.000 (p <0.05). This value indicates that there is a difference in the plaque index before and after being given treatment, which means that there is an effect of giving betel leaf infusion on the plaque index. It can be concluded that betel leaf infusion is effective in improving the plaque index in children aged 12-15 years old.
Co-Authors Anneke Tahulending Farenzia Imelda Tobeonda Jean Hendry Raule Jeanne d’arc Zafera Adam Jeineke Ellen Ratuela Ni Made Yuliana Oksfriani Jufri Sumampouw Vega Rosa Fiona