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All Journal Jurnal Ners JDHT Journal of Dental Hygiene and Therapy JDHT Journal of Dental Hygiene and Therapy
Ni Made Yuliana
Politeknik Kesehatan Kemenkes Manado
Dentistry Health Professions Medicine & Pharmacology Nursing Public Health

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DENTAL AND ORAL HEALTH SERVICES ON PATIENT SATISFACTION AT THE DENTAL CLINIC IN INCREASING PATIENT SATISFACTION Jeana Lydia Maramis; Ni Made Yuliana; Farenzia Imelda Tobeonda
JDHT Journal of Dental Hygiene and Therapy Vol. 4 No. 1 (2023): JDHT Journal of Dental Hygiene and Therapy
Publisher : Politeknik Kesehatan Kemenkes RI Jakarta I

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36082/jdht.v4i1.1008

Abstract

Background: Quality health services are one of the basic needs that everyone needs to increase satisfaction when receiving services. Patient satisfaction is an important indicator and is commonly used to measure quality in health services. There are 5 dimensions in assessing service quality, namely tangibles, reliability, responsiveness, assurance, and empathy dimensions. Problems regarding the quality of health services on patient satisfaction affect the strengths and weaknesses of health service centers, one of which is dental and oral health services. Purpose: this study aims to determine the quality of dental and oral health services on patient satisfaction at the Dental Clinic of the Sonder Health Center, Minahasa Regency, North Sulawesi Province. Method: Analytical observation with a cross sectional study approach. The sample used was 52 patients who underwent treatment at the dental clinic of the Sonder Health Center, Minahasa Regency, North Sulawesi Province, using accidental sampling as a sampling technique. Data collection techniques using a questionnaire. The results showed that the services of health workers at the dental polyclinic at the Sonder Health Center, Minahasa Regency, North Sulawesi Province in increasing patient satisfaction based on the five dimensions studied were in the satisfied category, but the assurance dimension was the most dominant. After statistical tests, it turned out that the dimensions of reliability and assurance indicated that there was a significant effect on patient satisfaction, and on the dimensions of tangibles, responsiveness, and empathy, it was stated that there was no effect on patient satisfaction.
DENTAL AND ORAL HEALTH SERVICES ON PATIENT SATISFACTION AT THE DENTAL CLINIC IN INCREASING PATIENT SATISFACTION Jeana Lydia Maramis; Ni Made Yuliana; Farenzia Imelda Tobeonda
JDHT Journal of Dental Hygiene and Therapy Vol. 4 No. 1 (2023): JDHT Journal of Dental Hygiene and Therapy
Publisher : Politeknik Kesehatan Kemenkes RI Jakarta I

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36082/jdht.v4i1.1008

Abstract

Background: Quality health services are one of the basic needs that everyone needs to increase satisfaction when receiving services. Patient satisfaction is an important indicator and is commonly used to measure quality in health services. There are 5 dimensions in assessing service quality, namely tangibles, reliability, responsiveness, assurance, and empathy dimensions. Problems regarding the quality of health services on patient satisfaction affect the strengths and weaknesses of health service centers, one of which is dental and oral health services. Purpose: this study aims to determine the quality of dental and oral health services on patient satisfaction at the Dental Clinic of the Sonder Health Center, Minahasa Regency, North Sulawesi Province. Method: Analytical observation with a cross sectional study approach. The sample used was 52 patients who underwent treatment at the dental clinic of the Sonder Health Center, Minahasa Regency, North Sulawesi Province, using accidental sampling as a sampling technique. Data collection techniques using a questionnaire. The results showed that the services of health workers at the dental polyclinic at the Sonder Health Center, Minahasa Regency, North Sulawesi Province in increasing patient satisfaction based on the five dimensions studied were in the satisfied category, but the assurance dimension was the most dominant. After statistical tests, it turned out that the dimensions of reliability and assurance indicated that there was a significant effect on patient satisfaction, and on the dimensions of tangibles, responsiveness, and empathy, it was stated that there was no effect on patient satisfaction.
Pengaruh Berkumur Rebusan Daun Salam (Syzygium Polyanthum) Terhadap Indeks Plak Pada Wanita Dewasa Ni Made Yuliana; Anneke Tahulending; Aprilia Anastasya A. Walewangko; Jeanne d’arc Zafera Adam; Novarita Mariana Koch; Oksfriani Jufri Sumampouw; Jeini Ester Nelwan
Jurnal Ners Vol. 9 No. 3 (2025): JULI 2025
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jn.v9i3.44681

Abstract

Kesehatan gigi dan mulut wanita dewasa di Indonesia menghadapi tantangan kompleks, terutama karena pengaruh hormonal dan rendahnya kesadaran terhadap pentingnya perawatan gigi. Penelitian ini bertujuan untuk mengetahui pengaruh berkumur rebusan daun salam (S. polyanthum)  terhadap Indeks plak wanita dewasa. Jenis penelitian  penelitian Quasi Experiment Design dengan rancangan pendekatan One Group pre-posttest dilaksanakan di Desa Kalasey Dua Kecamatan Mandolang Kabupaten Minahasa. Sebanyak 46 wanita dewasa menjadi responden. Pengukuran plak menggunakan metode Indeks Plak (Plaque Index/PI). Alat yang digunakan yaitu cermin mulut (mouth mirror), eksplorer periodontal, kertas indeks dan pensil/skor sheet. Data yang diperoleh dianalisis menggunakan uji Wilcoxon. Hasil penelitian menunjukkan bahwa rata-rata indeks plak sebelum berkumur rebusan daun salam sebesar 3,8 dan sesudah berkumur rebusan daun salam sebesar 1,0. Rata-rata indeks plak ini mengalami penurunan sebesar 2,8. Hasil analisis statistik diperoleh nilai penurunan dengan mean rank sebesar 23,50 yang artinya adanya 23 responden yang mengalami penurunan plak indeks. Nilai p diperoleh sebesar 0,000 (p< 0,05), nilai ini menunjukkan bahwa berkumur rebusan daun salam efektif menurunkan plak. Kesimpulan penelitian ini yaitu berkumur rebusan daun salam (S. polyantum) berpengaruh terhadap penurunan indeks plak pada wanita dewasa.
Co-Authors Anneke Tahulending Aprilia Anastasya A. Walewangko Farenzia Imelda Tobeonda Jeana Lydia Maramis Jeanne d’Arc Zafera Adam Jeini Ester Nelwan Novarita Mariana Koch Oksfriani Jufri Sumampouw