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All Journal Jurnal Teknologi Sistem Informasi Arcitech: Journal of Computer Science and Artificial Intelligence MDP Student Conference Journal of Informatics and Advanced Computing
Muhammad Rachmadi
Universitas Multi Data Palembang
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering

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Sistem Informasi Kepegawaian pada PT Sumber Medika Persada Yoko Saputra Dewa; Muhammad Rachmadi
Jurnal Teknologi Sistem Informasi Vol 4 No 1 (2023): Jurnal Teknologi Sistem Informasi
Publisher : Program Studi Sistem Informasi, Universitas Multi Data Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35957/jtsi.v4i1.3585

Abstract

Personnel Information System is a component that interconnected to process and distribute information. The Personnel Information System requires attention so the management of personnel data and information can be archived and organized properly. This research topic is important for PT Sumber Medika Persada because the company does not have a Personnel Information System to coordinate applications, attendance, permits, leave, and the delivery of company internal information yet. This system will be developed using the Rational Unified Process (RUP) methodology which there are 4 stages, namely the beginning to find problems that exist in the company by conducting observations, interviews, and literature studies. Then the planning stage is to analyze the existing problems using PIECES analysis and causal analysis. The next stage is the construction stage to start building the application, and the last stage is the transition where trials are carried out on the applications that have been built. Eventually, the results of this study are expected to help all the problems that exist in PT Sumber Medika Persada so that the company can continue to face the ever-increasing technological developments
Penerapan CRM untuk Kemudahan Pelanggaran pada PT Semen Baturaja Stephanie Ruslan; Muhammad Rachmadi
MDP Student Conference Vol 2 No 1 (2023): The 2nd MDP Student Conference 2023
Publisher : Universitas Multi Data Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (2419.032 KB) | DOI: 10.35957/mdp-sc.v2i1.4345

Abstract

Pada PT Semen Baturaja memiliki beberapa masalah yang muncul yaitu, perusahaan mengalami kesulitan dalam melakukan cross selling kepada klien, serta klien mengalami kesulitan dalam mengetahui data histori dari pembelian produk yang sudah dilakukan sebelumnya dan juga keluhan yang diberikan oleh klien kepada perusahaan tidak sampai kepada perusahaan. Berdasarkan masalah yang terjadi kepada perusahaan diusulkan suatu solusi untuk menyelesaikan masalah tersebut yaitu pembuatan suatu aplikasi customer relationship management (CRM) berbasis web dengan menggunakan metode Rational Unified Process yang bisa membantu menyelesaikan permasalahan yang terjadi dan meningkatkan pelayanan kepada klien. Hasil penelitian dari pembuatan aplikasi customer relationship management (CRM) berbasis web yaitu dapat memberikan kemudahan dalam mengelola semua data pelanggannya dan juga memberikan informasi terkait apa yang diinginkan oleh pelanggan serta sistem yang bisa mengatasi permasalahan yang ada pada PT Semen Baturaja.
Sistem Informasi Kepegawaian pada PT XYZ Jennifer; Muhammad Rachmadi; Ahmad Farisi
Journal of Informatics and Advanced Computing (JIAC) Vol 4 No 2 (2023): Journal of Informatics and Advanced Computing (JIAC)
Publisher : Teknik Informatika Universitas Pancasila

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

PT XYZ merupakan perusahaan yang bergerak dibidang developer dan kontraktor di Sumatera Selatan. Pada PT XYZ terdapat beberapa permasalahan yang didapatkan dari hasil wawancara, diantaranya adalah kehilangan data karena form pengajuan izin yang hilang atau rusak dan keterlambatan dalam memperpanjang kontrak karyawan karena tidak adanya reminder jika kontrak karyawan ada yang akan berakhir. Melihat permasalahan yang terjadi maka diberikan solusi yaitu sebuah sistem informasi yang dapat mengelola kepegawaian untuk membantu seluruh kegiatan yang berhubungan dengan karyawan menjadi lebih mudah, cepat, dan akurat. Sistem informasi kepegawaian yang dibuat memiliki berbagai fitur seperti dashboard, fitur mengelola pengajuan cuti / izin, fitur mengelola PHK, fitur mengelola mutasi, fitur mengelola penugasan, dan berbagai fitur lainnya yang berhubungan dengan kepegawaian. Penelitian ini dikerjakan dengan metode pengembangan iteratif dan memiliki hasil berupa sistem informasi kepegawaian yang bermanfaat untuk membantu memberikan reminder kontrak, mempercepat proses pengelolaan data absensi, mengurangi risiko kehilangan dan kerusakan data karyawan dan berbagai manfaat lainnya.
Analisis Incident Management dan Service Desk Menggunakan Framework ITIL V4 pada Layanan KIR Dinas Perhubungan Kota Palembang Andry Achmad Fadilla; Muhammad Rachmadi
Arcitech: Journal of Computer Science and Artificial Intelligence Vol. 6 No. 1 (2026): June 2026
Publisher : Institut Agama Islam Negeri (IAIN) Curup

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29240/arcitech.v6i1.17305

Abstract

The rapid development of information technology has encouraged government institutions to continuously improve the quality of digital-based public services, including vehicle inspection (KIR) services at the Palembang City Transportation Agency. Based on observations and interviews, several challenges were identified in the management of information technology services, including the absence of well-documented Standard Operating Procedures (SOPs), incident handling processes that are still carried out manually, and the suboptimal performance of service functions in responding to user complaints. This study aims to evaluate IT service management using the ITIL V4 framework, focusing on the Incident Management and Service Desk practices. The research methods employed include observation, interviews, questionnaire distribution to 17 respondents, maturity level analysis, gap analysis, RACI analysis, and SWOT analysis. The results indicate that the maturity level of Incident Management is 1.69, while Service Desk achieves a score of 1.54, both of which fall within the Repeatable level. Furthermore, the gap analysis reveals a difference of 0.31 for Incident Management and 0.46 for Service Desk compared to the targeted maturity level. The SWOT analysis also shows that the implementation of the KIR application has contributed positively to improving the efficiency of public services. However, several weaknesses remain, including the lack of standardized SOPs, the absence of a ticketing system, and a high dependency on vendors for IT service management. Based on these findings, the recommended improvements include the development of SOPs, implementation of a ticketing system, establishment of a more structured Service Desk function, and enhancement of IT personnel competencies. This study contributes by providing an ITIL V4-based IT service evaluation model integrated with RACI and SWOT analyses to support the improvement of digital public service quality within government institutions.
Co-Authors Andry Achmad Fadilla Farisi, Ahmad Jennifer Stephanie Ruslan Yoko Saputra Dewa