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All Journal JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) JURNAL EKONOMI BISNIS DAN MANAJEMEN Jurnal Ekonomi Bisnis dan Manajemen
Imran Imran
Institut Teknologi dan Bisnis Haji Agus Salim Bukittinggi
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Languange, Linguistic, Communication & Media

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Pengaruh Kualitas Pelayanan Terhadap loyalitas konsumen yang dimediasi oleh kepuasan konsumen Studi Kasus Sanjai Rina Kota Payakumbuh Imran Imran; Dona Amelia; Adriansyah; Kuliman; Kenda silvia
JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Vol. 9 No. 2 (2023): April 2023
Publisher : Sekretariat Pusat Lembaga Komunitas Informasi Teknologi Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jemsi.v9i2.1064

Abstract

Dalam dunia bisnis,semakin ketatnya persaingan antar UMKM dari tahun ke tahun menuntut UMKM harus mampu bertahan dan berkompetensi dengan UMKM lainnya. Salah satu UMKM yang harus bertahan dan berkompetensi dengan UMKM lainnya adalah Sanjai Rina kota Payakumbuh salah satu faktor yang diamati yaitu kualitas pelayanan reliability (kehandalan) terlihat karyawan dari toko Rina ini kurang mengerti terhadap produk yang di pasarkan sehingga membuat konsumen kurang mendapati informasi yang lengkap saat berbelanja begitupun dengan indicator lainnya. Penelitian ini dilakukan pada sanjai Rina Bulakan Balai Kandih Kecamatan Payakumbuh Barat, Kota Payakumbuh, Sumatera Barat dengan menyebar kuesioner kepada konsumen sebanyak 100 responden. Teknik analisis data menggunakan SEM-PLS. Hasil penelitian menunjukkan bahwa kualitas pelayanan terbukti secara signifikan berpengaruh terhadap kepuasan konsumen di sanjai Rina kota payakumbuh. Kemudian kepuasan konsumen terbukti secara signifikan berpengaruh terhadap loyalitas konsumen di sanjai Rina kota payakumbuh. Selanjutnya kualitas pelayanan terbukti secara signifikan berpengaruh terhadap loyalitas konsumen di sanjai Rina kota payakumbuh. Terakhir kepuasan konsumen terbukti memediasi pengaruh kuaulitas pelayanan terhadap loyalitas konsumen di sanjai Rina kota payakumbuh.
Pengaruh Kepemimpinan Etis dan Etos Kerja terhadap Kinerja Guru pada SMK Negeri 1 Baso Marsela Marsela; Imran Imran; Sabri Sabri
JURNAL EKONOMI BISNIS DAN MANAJEMEN Vol. 4 No. 3 (2026): Juli : JURNAL EKONOMI BISNIS DAN MANAJEMEN
Publisher : CV. ALIM'SPUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59024/jise.v4i3.2249

Abstract

This study aims to analyze the Influence of Ethical Leadership and Work Ethic on Teacher Performance at SMK Negeri 1 Baso. The population in this study was all teachers at SMK Negeri 1 Baso, numbering 53 people, and at the same time became the sample in this study by using a census or saturated sample method with a sample size equal to the population, which is 53 sample respondents. Data were collected through the distribution of questionnaires with a Likert scale model then tested for the validity and reliability of the questionnaire. The data analysis technique used is the Multiple Linear Regression method. The results of this study are a). Ethical Leadership (X1) has a positive and significant effect on Teacher Performance at SMK Negeri 1 Baso partially. b). Work ethic (X2) has a positive and significant effect on Teacher Performance at SMK Negeri 1 Baso partially. Ethical Leadership and Work Ethic together (simultaneously) have a positive and significant effect on Teacher Performance at SMK Negeri 1 Baso can be seen from the results of the f test. The results of the determinant coefficient test show that the ethical leadership and work ethic variables make a large contribution to Teacher Performance at SMK Negeri 1 Baso.
Pengaruh Kepemimpinan Etis dan Etos Kerja terhadap Kinerja Guru pada SMK Negeri 1 Baso Marsela Marsela; Imran Imran; Sabri Sabri
JURNAL EKONOMI BISNIS DAN MANAJEMEN Vol. 4 No. 3 (2026): Juli : JURNAL EKONOMI BISNIS DAN MANAJEMEN
Publisher : CV. ALIM'SPUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59024/jise.v4i3.2249

Abstract

This study aims to analyze the Influence of Ethical Leadership and Work Ethic on Teacher Performance at SMK Negeri 1 Baso. The population in this study was all teachers at SMK Negeri 1 Baso, numbering 53 people, and at the same time became the sample in this study by using a census or saturated sample method with a sample size equal to the population, which is 53 sample respondents. Data were collected through the distribution of questionnaires with a Likert scale model then tested for the validity and reliability of the questionnaire. The data analysis technique used is the Multiple Linear Regression method. The results of this study are a). Ethical Leadership (X1) has a positive and significant effect on Teacher Performance at SMK Negeri 1 Baso partially. b). Work ethic (X2) has a positive and significant effect on Teacher Performance at SMK Negeri 1 Baso partially. Ethical Leadership and Work Ethic together (simultaneously) have a positive and significant effect on Teacher Performance at SMK Negeri 1 Baso can be seen from the results of the f test. The results of the determinant coefficient test show that the ethical leadership and work ethic variables make a large contribution to Teacher Performance at SMK Negeri 1 Baso.
Co-Authors Adriansyah Adriansyah Dona Amelia Kenda silvia Kuliman Marsela Marsela Sabri Sabri