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All Journal ProBisnis : Jurnal Manajemen Ekodestinasi : Jurnal Ekonomi, Bisnis, dan Pariwisata
Pradnya Sari Harsanti
Universitas Pertiwi
Humanities Computer Science & IT Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences

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The Effect of Competency Training and Development on Employee Work Effectiveness at the XYZ District Office Junengsih Junengsih; Fa'uzobihi Fa'uzobihi; Intan Oktavia; Pradnya Sari Harsanti
ProBisnis : Jurnal Manajemen Vol. 14 No. 2 (2023): April: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62398/probis.v14i2.73

Abstract

Human resources are a very important part of the organization in achieving its goals and objectives. The purpose of this research is to find out whether competency training and development affect the work effectiveness of employees at the XYZ sub-district office. This study used a quantitative approach, by applying observation and questionnaires to 36 XYZ sub-district office employees, using SPSS 22 statistical software. The results showed that both partially and simultaneously the Training and Competency Development variables had a positive and significant effect on Employee Work Effectiveness in XYZ district office.
The Effect of Profitability and Company Size on Audit Delay During The Pandemic in Consumer Goods Company Siti Nuridah; Nirwan Nirwan; Siti Ayu Rosida; Pradnya Sari Harsanti; Wulandari Wulandari
ProBisnis : Jurnal Manajemen Vol. 14 No. 2 (2023): April: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62398/probis.v14i2.81

Abstract

The main purpose of this study is to know the influence of profitability and companies’ size on audit delay during the pandemic in consumer goods companies. The profitability within this study is proxied by the return on assets while the measurement company is proxied by the logarithm of natural assets. This study was conducted during the pandemic, from 2020 to 2021. The research used a method of panel data regression analysis. The sample was taken based on the purposive sampling method with 39 companies. The analysis tool used eviews version 10. Finally, the results of this study show that 1) Profitability negatively effect on audit delay: the higher of the profitability value, the lower of the audit delay, 2) Company size positively effect on audit delay: the higher of total assets of the company, the higher of the audit delay, 3) Profitability and firm size affected on the audit delay.
Makna Hospitality dalam Pembentukan Budaya Pelayanan Rehat Coffee and Space Cabang Condet Isalsa Yudisti Sabila; Hilda Sari Wardhan; Pradnya Sari Harsanti
Ekodestinasi Vol. 4 No. 2 (2026): EKODESTINASI : Jurnal Ekonomi, Bisnis, dan Pariwisata
Publisher : CV Global Research Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59996/ekodestinasi.v4i2.1209

Abstract

Competition among coffee shops depends not only on products and atmosphere but also on consistent service that makes customers feel welcomed and valued. This study examined hospitality from the perspectives of a supervisor, employees, and customers at Rehat Coffee and Space, Condet Branch. The study was fully qualitative and phenomenological, conducted in June-July 2026 with one supervisor, five employees, and ten purposively selected customers. Interviews generated 160 response units and were analyzed using Colaizzi’s method, supported by observation, documentation, source triangulation, and member checking. The supervisor emphasized warm acceptance and personalization, while employees emphasized fast, accurate, responsive service and service recovery. Customer data comprised 61 units of positive-responsive experiences, 34 units concerning inconsistent greetings, warmth, and information, and 5 units concerning process and facility improvements. These frequencies demonstrate qualitative coding traceability rather than statistical measurement. The conceptual finding is hospitality congruence, alignment between intended, enacted, and perceived service through operational reliability and relational warmth. This alignment strengthens service-culture consistency and customer comfort. The findings provide a basis for evaluating service interactions, service recovery, and continuous service-quality improvement.
Co-Authors Fa'uzobihi Fa'uzobihi Hilda Sari Wardhan Intan Oktavia Isalsa Yudisti Sabila Junengsih Junengsih Nirwan Nirwan Siti Ayu Rosida Siti Nuridah Wulandari Wulandari