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Sonny Wijanarko
Sekolah Tinggi Ilmu Pariwisata Manado
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ANALISIS KEPUASAN KERJA DENGAN PRESTASI KERJA KARYAWAN DI RESTORAN BUMBU DESA MANADO Gertudris Patricia Tawalujan; Sonny Wijanarko; Merry Adrah
Jurnal Hospitaliti Vol. 1 No. 01 (2022): Jurnal Hospitaliti
Publisher : UPT Penelitian Sekolah Tinggi Ilmu Pariwisata Manado

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Abstract

Tujuan penelitian yang dilakukan oleh peneliti adalah sebagai berikut : 1) Mengukur seberapa besar hubungan kepuasan kerja dengan prestasi kerja karyawan di Restoran Bumbu Desa Manado ; 2) Menganalisis hubungan antara kepuasan kerja dan prestasi kerja karyawan di Restoran Bumbu Desa Manado ; 3) Menjelaskan hubungan kepuasan kerja dan prestasi kerja karyawan di Restoran Bumbu Desa Manado. Peneliti menggunakan metode deskriptif kuantitatif yaitu dengan mendeskripsikan objek penelitian berdasarkan data-data yang berbentuk angka. Data ini menggambarkan obyek yang diteliti secara nominal. Dalam menggunakan metode deskriptif kuantitatif peneliti menggunakan teknik analisis koefisien korelasi (Pearson Product Moment). Teknik ini dipakai untuk menganalisis dan menjelaskan seberapa besar hubungan antara kepuasan kerja dengan prestasi kerja karyawan. Koefisien korelasi yang didapat dari perhitungan di atas adalah r = 0,73. Hal ini menunjukkan bahwa hubungan antara variabel X dan variabel Y adalah positif karena mendekati angka +1 dan terdapat korelasi yang kuat bila dilihat dari tabel interpretasi hasil koefisien korelasi. Dengan demikian berarti korelasi antara variabel kepuasan kerja dan variabel prestasi kerja adalah positif atau kuat.
ANALISIS PENILAIAN TAMU TENTANG PELAYANAN CONCIERGE PERSPEKTIF PELAYANAN KARYAWAN DIVISI CONCIERGE, DAN FEEDBACK TAMU SECARA UMUM (STUDI KASUS DI SINTESA PENINSULA HOTEL MANADO) Hendri Reydi Bandil; Claurensya Maramis; Sonny Wijanarko
Jurnal Hospitaliti Vol. 1 No. 02 (2022): Jurnal Hospitaliti
Publisher : UPT Penelitian Sekolah Tinggi Ilmu Pariwisata Manado

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Abstract

The purpose of this study is to first describe the guest's assessment of the concierge service at the Sintesa Peninsula Hotel Manado. Second, to identify guest feedback about services at concierge section of the Sintesa Peninsula Hotel Manado. The research location is at the Sintesa Peninsula Hotel Manado, precisely on Jl. Jendral Sudirman, Wenang Mountain, Pinesaan, Wenang, Manado City, North Sulawesi. There were three informants/guests interviewed by the researcher. There were three informants/concierge employees interviewed by the researcher. Researchers also retrieved data sources through Tripadvisor by taking twelve screenshots from April 2019 to April 2020. Researchers used various data sources, such as field notes, journals/diaries, and smartphones to record videos during interviews. The results showed that the concierge services as a whole was very good, but there were some guests who felt that this hotel did not match the stars clasification for the facilities were not good. There were also several guests who rated one of the employees as having poor service. However, the overall the service is very good. It is suggested that the hotel must pay more attention to some indicators of a five-star hotel, so that it can match the stars.
PENGARUH KEDISIPLINAN DAN LINGKUNGAN KERJA TERHADAP KINERJA KARYAWAN FOOD & BEVERAGE SERVICE DI HOTEL SINTESA PENINSULA MANADO Siswa Dwi Rahayu; Nardiansyah Kamumu; Sonny Wijanarko
Jurnal Hospitaliti Vol. 1 No. 02 (2022): Jurnal Hospitaliti
Publisher : UPT Penelitian Sekolah Tinggi Ilmu Pariwisata Manado

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Abstract

This study aims to find out how the influence of discipline and work environment on the performance of food & beverage service employees at the Sintesa Peninsula Hotel Manado. The research method used is the Quantitative Method, with the Multiple Linear Regression data analysis technique.  The results of the study prove that Discipline has a positive and significant impacts on Food and Beverage Service Employee Performance with a regression coefficient value of 3.264 and a significance of 0.009. This shows that the higher the Employee Work Discipline, the higher the Employee Performance will be. The work environment has a positive and significant impact on Food and Beverage Service Employee Performance with a regression coefficient of 2.530, and a significance of 0.0144. This shows that the better the hotel work environment, the better the employee performance will be. Discipline and work environment have a significant influence on the performance of Food and Beverage Service employees with an F-count of 6,493 and a significance of 0.008. This shows that the better the Discipline and Work Environment, the more Employee Performance will increase. The conclusion of this study is that Discipline and Work Environment have a significant influence on Food and Beverage Service Employee Performance. The advice given is that the Sintesa Peninsula Manado Hotel must provide awareness to employees regarding the importance of compliance or discipline and do several things to improve the work environment.
Co-Authors Claurensya Maramis Gertudris Patricia Tawalujan Hendri Reydi Bandil Merry Adrah Nardiansyah Kamumu Siswa Dwi Rahayu