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All Journal International Journal of Economics, Business and Accounting Research (IJEBAR) Journal of Economics and Business UBS
Erwin Hanggoro Agung Nugroho
Universitas Sarjanawiyata Tamansiswa
Economics, Econometrics & Finance

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ANALYSIS OF THE INFLUENCE OF AUCTION SERVICE QUALITY ON SERVICE USER SATISFACTION AT THE YOGYAKARTA STATE WEALTH AND AUCTION SERVICE OFFICE (KPKNL) YOGYAKARTA Erwin Hanggoro Agung Nugroho; Muinah Fadhilah
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 7, No 2 (2023): IJEBAR, VOL. 07 ISSUE 02, JUNE 2023
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v7i2.8878

Abstract

This study aims to determine how much influence the quality of auction services has on service user satisfaction at the Yogyakarta KPKNL. The independent variable in this study is the quality of auction services, which includes 5 (five) dimensions namely reliability, assurance, physicality, empathy and responsiveness. While the dependent variable is service user satisfaction as measured using the appropriate measurement scale. The research method used was a survey using a questionnaire as a data collection instrument. The data obtained was analyzed using the Service Customer Satisfaction Index/CSI technique to determine the level of satisfaction of service users as a whole by taking into account the level of importance of the product or service attributes and obtaining the result that the service element in the perspective of the level of importance and satisfaction resulted in a total CSI of 187.9 or with the criteria is Very Satisfied.
Analisis Penerapan Kriteria Malcolm Baldrige (MBCfPE) Pada Usaha Mikro Kecil Menengah (UMKM) Di Indonesia Juwarso Juwarso; Erwin Hanggoro Agung Nugroho; Kusuma Chandra Kirana; Setiani Kartika Wati; Erry Kurniawati Widodo
Journal of Economics and Business UBS Vol. 12 No. 3 (2023): Special Issue
Publisher : UniSadhuGuna Business School

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52644/joeb.v12i3.229

Abstract

Penelitian ini bertujuan untuk menganalisis penerapan kriteria Malcolm Baldrige (MBCfPE) pada para pelaku usaha mikro, kecil, dan menengah (UMKM) di Indonesia. Metode yang digunakan adalah penelitian kepustakaan dengan mengumpulkan data dari berbagai sumber yang terkait. Hasil penelitian ini menunjukkan bahwa penerapan kriteria Malcolm Baldrige pada UMKM di Indonesia dapat meningkatkan kualitas dan kinerja UMKM untuk memenuhi kebutuhan pelanggan, meningkatkan efisiensi operasional, serta meningkatkan kinerja keuangan. Selain itu, penerapan kriteria Malcolm Baldrige juga dapat membantu UMKM menghadapi persaingan global dan memaksimalkan potensi pertumbuhan bisnisnya di masa depan. Namun demikian, masih terdapat beberapa kendala dalam penerapan kriteria Malcolm Baldrige pada UMKM di Indonesia, seperti keterbatasan sumber daya, kurangnya pemahaman tentang manfaat penerapan kriteria tersebut, serta kurangnya dukungan dari pemerintah dan organisasi terkait. Oleh karena itu, diperlukan penelitian lebih lanjut untuk mengidentifikasi faktor-faktor yang mempengaruhi penerapan kriteria Malcolm Baldrige pada UMKM di Indonesia dan mengembangkan strategi yang tepat untuk mendorong penerapan kriteria tersebut.
Co-Authors Erry Kurniawati Widodo Juwarso Juwarso Kusuma Chandra Kirana Muinah Fadhilah Setiani Kartika Wati