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All Journal Media Mahardhika Economics and Digital Business Review
Ketut Witara
STIE Mahardhika Surabaya
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences

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Pengaruh Kualitas Layanan, Motivasi Kerja Dan Inovasi Kerja Terhadap Kepuasan Nasabah KUR MIKRO di BRI Unit Mejoyo Surabaya Ketut Witara; Dodit Cahyo Nugroho, SE., MM.; Wiranda Yurdan Adi Putra
Economics and Digital Business Review Vol. 4 No. 1 (2023): Agustus - January
Publisher : STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/ecotal.v4i1.456

Abstract

This research aims to determine the level of customer satisfaction for Micro KUR at Bank BRI Unit Mejoyo Surabaya. In this case the level of satisfaction is measured using service quality indicators including Tangible, Reliability, Responsiveness, Assurance, and Empathy, Work Motivation and Innovation. The method used in this research is quantitative. With the aim of realizing better services by helping MSME businesses develop by channeling Micro KUR loans. The test equipment used is the reliability test and validity test, the results of the data test show valid and reliable data. The results of the research are Service Quality (X1) and Work Motivation (X2) simultaneously have a significant and partially significant effect on Work Innovation (Z). Service Quality (X1) and Work Motivation (X2) simultaneously have a significant effect and partially have no significant effect on Customer Satisfaction (Y). Job Innovation (Z) simultaneously and partially has a significant effect on Customer Satisfaction (Y). Service Quality (X1) through Work Innovation (Z) simultaneously, partially, and Sobel test has a significant effect on Customer Satisfaction (Y). Work Motivation (X2) through Work Innovation (Z) simultaneously has a significant effect, while partially and sobel test has no significant effect on Customer Satisfaction (Y).
PENGARUH TEKNOLOGI INFORMASI, KOMPETENSI DAN PELATIHAN KERJA TERHADAP KINERJA KARYAWAN CV GEMA TAMA DI SIDOARJO Ketut Witara; Dwi Rifah Akmawati
Media Mahardhika Vol. 18 No. 2 (2020): January 2020
Publisher : STIE Mahardhika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29062/mahardika.v18i2.151

Abstract

In the current era, every company must be able to make changes in the field of existing technology, so that later able to provide opportunities to improve the competitive advantage, further to support the company's business strategy, strive To establish the competency of human resources tailored to the areas in which they are handled, and in addition the training that is attended by employees will also affect the performance of an employee. All three are needed by one company CV. Gema Tama, which is a Distributor in the field of distributors, dealers and suppliers for laboratory needs. This research aims to know and analyze information and competency technology and simultaneous and partial work training on the employee performance of CV. Gema Tama. The phases of the study began from literary studies derived from the study of literature obtained from books, the Internet, and research that had been conducted previously. Followed by identification of questionnaire variables. After obtaining the questionnaire variables followed by designing a questionnaire. Data retrieval is conducted through questionnaires with saturated sample techniques and direct observation in the field. The results of field observations are explained through descriptive analysis, while data obtained from questionnaires is used to determine the influence of information technology, compensation, and job training on employee performance using Multiple linear regression analyses. In multiple regression analyses conducted several trials include: validity test, reliability test, classical assumption test, T test and test F. The results of the study are information technology, competence, and work training simultaneously positively influence and And able to explain the problems examined by researchers. So all the variables in this study have a positive and significant influence on employee performance
Co-Authors Dodit Cahyo Nugroho Dwi Rifah Akmawati Wiranda Yurdan Adi Putra