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All Journal PENA BANGSA: BISNIS DAN TATA KELOLA PUBLIK ADPTIF Continuum: Indonesian Journal of Islamic Community Development
Ayunytyah Eka Wardani
IAIN Pare-Pare
Humanities Economics, Econometrics & Finance Environmental Science Social Sciences

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Pelayanan Publik Inklusif di Era Digital: Studi Aksesibilitas Website Pemerintah Daerah bagi Penyandang Disabilitas Aditya Sulthony Ahmad Khan; Tri Cahyo Nugroho Nugroho; Ayunytyah Eka Wardani; Muhammad Novrizal Ramadhan
PENA BANGSA: Bisnis dan Tata Kelola Publik Adaptif Vol. 1 No. 2 (2025): December 2025
Publisher : PT. Palem Edukasi Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69616/pb.v1i2.307

Abstract

The rapid expansion of digital transformation in the public sector has been widely promoted as a means to enhance efficiency, transparency, and service quality. However, these advances often fail to accommodate the needs of persons with disabilities, thereby reinforcing existing inequalities in accessing public services. This study explores how inclusive digital governance can be achieved by focusing on the accessibility of digital public services for people with disabilities in Bengkulu Province, Indonesia. Employing a qualitative descriptive approach, data were gathered through document analysis, field observations, and the assessment of selected government websites using the Web Content Accessibility Guidelines (WCAG) framework. The findings reveal that although Bengkulu Province has developed more than one hundred digital platforms, many lack basic accessibility features—such as screen reader compatibility, keyboard navigation, and visual contrast adjustments—making them difficult to use for individuals with visual, motor, or cognitive impairments. Conversely, certain institutions demonstrate best practices by integrating accessible design that supports assistive technologies. These results highlight the pressing need for local governments to adopt universal design principles, strengthen technical standards, and improve institutional capacity to comply with the rights guaranteed under the Disability Act and related regional regulations. The study concludes that inclusive public service delivery in the digital era requires not only technological adaptation but also policy commitment and cross-sectoral collaboration to ensure equitable participation of all citizens.
IMPLEMENTATION OF NON-CASH FOOD ASSISTANCE PROGRAM TO IMPROVE THE WELFARE OF UNDERWORTHY COMMUNITIES IN WATANG BACUKIKI DISTRICT: Implementasi Program Bantuan Non Tunai Pangan Dalam Peningkatan Kesejahteraan Masyarakat Kurang Mampu Di Kelurahan Watang Bacukiki Ilham; Ayunytyah Eka Wardani
Continuum: Indonesian Journal Islamic Community Develpoment Vol. 3 No. I (2024): Continuum: Indonesian Journal Islamic Community Development
Publisher : Lembaga Penelitian Dan Pengabdian Masyarakat IAIN Parepare

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35905/continuum.v3iI.13198

Abstract

The non-cash food assistance program has become one of the important steps taken by the Indonesian government to improve the welfare of underprivileged communities. This research method uses descriptive qualitative research methods to describe events and phenomena that occur in the field. Data collection was carried out by interviews, observation and documentation. The results of this research show that the implementation of the non-cash food assistance program in the Watang Bacukiki sub-district in Parepare has brought positive changes to the local community. This program has succeeded in increasing underprivileged communities' access to quality food. The implementation of this program in the Watang Bacukiki sub-district has had a significant impact in improving the welfare of the local community.
Co-Authors Aditya Sulthony Ahmad Khan Ilham Muhammad Novrizal Ramadhan Tri Cahyo Nugroho