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All Journal Techno.Com: Jurnal Teknologi Informasi JURNAL TEKNIK INFORMATIKA DAN SISTEM INFORMASI JURTEKSI Jurnal Sistem Informasi dan Informatika (SIMIKA)
Mona Fronita
Universitas Islam Negeri Sultan Syarif Kasim Riau
Computer Science & IT Control & Systems Engineering Engineering

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Analisa Usability pada Sistem Perpustakaan Menggunakan Metode User Centered Design Nadia Oktarina; Fitriani Muttakin; Anofrizen Anofrizen; Mona Fronita
Techno.Com Vol 22, No 2 (2023): Mei 2023
Publisher : LPPM Universitas Dian Nuswantoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33633/tc.v22i2.7975

Abstract

Perpustakaan Universitas Muhammadiyah Riau menawarkan sistem perpustakaan digital sebagai wadah repository dengan mencakup jurnal online, skripsi, disertasi, riview penelitian ilmiah, e-book hingga prosiding.  Dalam pelaksanaanya terdapat permasalahan yang terjadi diantaranya fitur unduh pada sistem seringkali hanya menampilkan pesan error serta tidak tersedia nya fitur layanan komentar dan share. Penelitian ini dilakukan untuk menganalisa dalam segi usability serta design yang ada pada sistem perpustakaan menggunakan metode User Centered Design dengan hasil berupa direkomendasikan sebuah prototype design interface baru sesuai dengan kebutuhan user. Dalam penelitian yang dilakukan didapatkan hasil berupa 2 variabel yang ditolak sehingga harus dilakukan peningkatan layanannya, diantaranya variabel Assistance agar user bisa berkomunikasi dengan pihak pengelola dan variabel Usability agar user dapat men­-share sebuah informasi dan mengkomentari informasi yang diberikan dengan usulan perbaikan ini di implementasikan ke dalam design tampilan yang baru berdasarkan aturan atau prinsip UCD yang perhitungannya dinyatakan tidak dapat diterima tanpa mengubah design lainnya. Hasil yang diperoleh dalam pengujian usability didapatkan sebesar 86,5% yang dikategorikan sangat baik untuk keseluruhan sistem perpustakaan.Kata kunci: Sistem Informasi, Analisa, Usability, User Centered Design, Perpustakaan
Analisis Kualitas Layanan E-Commerce Menggunakan Metode E- Servqual Dan Zone Of Tolerance Yudi Waliyuddin; M Afdal; Muhammad Luthfi Hamzah; Mona Fronita
JATISI (Jurnal Teknik Informatika dan Sistem Informasi) Vol 10 No 2 (2023): JATISI (Jurnal Teknik Informatika dan Sistem Informasi)
Publisher : Lembaga Penelitian dan Pengabdian pada Masyarakat (LPPM) STMIK Global Informatika MDP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35957/jatisi.v10i2.4862

Abstract

E-commerce is a variety of businesses that involve widespread transactions including the exchange of information via the internet network. Tokopedia is the most visited e-commerce on the web at 146 million every month. Although there are many visitors there are many complaint comments, such as delays in delivery and so on. The purpose of this study is to analyze service quality based on 6 dimensions of e-servqual and zone of tolerance to determine the level of tolerance for services provided by Tokopedia. From the results of the analysis obtained, the gap value of the e-servqual dimension is negative, meaning that customers are not satisfied with the gap of -0.02, while the results of the zone of tolerance mapping are 21 attributes whose current service position is below MSA, meaning that customers are dissatisfied with the services provided.
THE INFLUENCE OF STUDENST PERCEPTION OF DATA SECURITY AND PRIVACY ON TRANSACTION TRUST IN THE TOKOPEDIA APPLICATION Ririn Wiranti; Angraini Angraini; Mona Fronita; Siti Monalisa; Medyantiwi Rahmawita Munzir
JURTEKSI (Jurnal Teknologi dan Sistem Informasi) Vol 10, No 3 (2024): Juni 2024
Publisher : STMIK Royal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33330/jurteksi.v10i3.3179

Abstract

Abstract: The current development of technology has successfully met various societal needs, one of which is the buying and selling activities. This development has led people to engage in online transactions, where buyers do not necessarily have to meet sellers in person. Tokopedia is one of the most popular e-commerce platforms used in Indonesia. Security issues arose when in 2020 Tokopedia experienced a breach, with data from around 91 million accounts being compromised by hackers. Consequently, Tokopedia needed to establish a Data Protection and Privacy Office (DPPO) to protect and safeguard user data privacy.This research addresses how perceptions of security and privacy can influence users' trust in transacting on Tokopedia. Using multiple linear regression analysis, the study evaluates the relationship between perceptions of data security and privacy with trust in transacting on Tokopedia. Based on the calculations of the multiple linear regression model using previously collected respondent data, it was found that perceptions of data security do not directly affect trust in transactions. However, perceptions of privacy are considered to have a significant influence and can increase trust in transactions among students in Pekanbaru. Keywords: data security; e-commerce; tokopedia; transaction trust; user perceptions Abstrak: Perkembangan teknologi saat ini telah sukses mencapai berbagai kebutuhan masayarakat salah satunya kegiatan jual beli, perkembangan ini membawa manusia untuk dapat melakukan jual beli secara online dimana tidak mengharuskan pembeli bertemu penjual secara langsung. Tokopedia menjadi salah satu platform e-commerce yang sangat popular digunkanan diindonesia. Masalah keamaan terjadi dimana pada tahun 2020 tokopedia mengalami peretasan dengan sekitar 91 juta akun berhasil diperoleh datanya oleh peretas, sehingga Tokopedia perlu membentuk data protection and privacy office (DPPO) guna melindungi dan menjaga privasi data pengguna Tokopedia.terkait hal tersebut penelitian ini mengangkat bagaimana persepsi keamanan dan privasi dapat mempengaruhi kepercayaan pengguna dalam bertransaksi ditokopedia. Dengan menggunakan metode regresi linear berganda, evaluasi dilakukan untuk menjelaskan hubungan antara persepi keamanan data dan privasi terhadap kepercayaan bertransaksi ditokopedia. Berdasarkan perhitungan model regresi linear berganda menggunakan data responden yang telah dilakukan sebelumnya didapat persepsi keamanan data terhadap kepercayaan bertransaksi tidak berpengaruh secara langsung. Namun pada persepsi privasi terhadap kepercayaan bertransaksi dinilai sangat berpengaruh dan dapat meningkatkan kepercayaan bertransaksi di kalangan mahasiswa di pekanbaru. Kata kunci: e-commerce; keamanan data; kepercayaan transaksi; persepsi pengguna; tokopedia  
EVALUASI USER EXPERIENCE APLIKASI BANK JAGO MENGGUNAKAN USER EXPERIENCE QUESTIONNAIRE (UEQ) Muhimmatul Faizah; Eki Saputra; Megawati Megawati; Mona Fronita
Jurnal Sistem Informasi dan Informatika (Simika) Vol. 9 No. 1 (2026): Jurnal Sistem Informasi dan Informatika (Simika)
Publisher : Program Studi Sistem Informasi, Universitas Banten Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47080/simika.v9i1.4019

Abstract

Digital transformation in the banking sector is essential to meet evolving customer expectations and compete with advances in financial technology (fintech). Bank Indonesia's report shows digital banking transaction growth of 34.49% year-on-year in Q2/2024, reflecting the increasing adoption of digital services. As one of the five fully digital banks in Indonesia, Bank Jago must ensure a seamless user experience to remain competitive. This study evaluates the user experience of the Bank Jago app using the User Experience Questionnaire (UEQ). The results showed that all dimensions received positive ratings, with attractiveness getting the highest score of 1,673, followed by perspicuity and stimulation. However, efficiency, dependability, and novelty received lower ratings. The comparative analysis places Bank Jago in the “Good” category for attractiveness and stimulation, “Above Average” for perspicuity and novelty, and “Below Average” for efficiency and dependability. Interview results support these findings, with users expressing concerns about system speed, security, complaint response time, and real-time notifications. Therefore, while the user experience is generally positive, focused improvements are needed to enhance usability and maintain competitiveness in the digital banking sector.
Co-Authors Angraini Angraini Anofrizen Anofrizen Eki Saputra Fitriani Muttakin M Afdal Medyantiwi Rahmawita Munzir Megawati Megawati Muhammad Luthfi Hamzah Muhimmatul Faizah Nadia Oktarina Ririn Wiranti Siti Monalisa Yudi Waliyuddin