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All Journal Journal of Community Service and Engagement Journal of Information Systems and Management JISMAB Niswantara
Mutiara Fitridiani
Universitas Insan Pembangunan Indonesia, Indonesia
Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Social Sciences Other

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Journal : Journal of Information Systems and Management

 1 
Analisis Penerapan ISO 9001:2015 di Rumah Sakit: Sebuah Narrative Literature Review Adelia Hartika; Mutiara Fitridiani; Masduki Asbari
Journal of Information Systems and Management (JISMA) Vol. 2 No. 3 (2023): June 2023
Publisher : AGUSPATI RESEARCH INSTITUTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.4444/jisma.v2i3.308

Abstract

The purpose of writing this article is a narrative literature review of 3 (three) articles that discuss the analysis of ISO 9001: 2015 implementation in hospitals, aiming to identify and summarize previously published articles without any criticism for the articles reviewed. The results of the review indicate that the Hospital makes quality improvements, performance improvements, and the application of risk is carried out continuously to maintain the quality of service with the standard indicator of the assessment is the ISO 9001 Quality Management System (QMS) certification: 2015. The implementation of Integrated Quality Management in the Hospital has been well implemented based on standard service procedures. Factors consisting of customer focus, leadership, HR involvement, process approach, continuous improvement, fact-based decision making, and relationships with stakeholders have a very good correlation to the ISO 9001 Internal Quality Audit: 2015. It is recommended that all parties involved in the Hospital's operational processes are expected to be able to improve and prioritize service quality in providing satisfaction to every patient who comes to visit the Hospital.
The Effect of Job Satisfaction and Job Loyalty on Employee Performance: A Narrative Literature Review Adelia Hartika; Mutiara Fitridiani; Masduki Asbari
Journal of Information Systems and Management (JISMA) Vol. 2 No. 3 (2023): June 2023
Publisher : AGUSPATI RESEARCH INSTITUTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.4444/jisma.v2i3.309

Abstract

The purpose of writing this article is a narrative literature review of 3 (three) articles that discuss the effect of job satisfaction and job loyalty on employee performance with the aim of identifying and summarizing previously published articles without any criticism of the articles reviewed. In achieving the goals or objectives to be achieved, companies need to pay attention to one of them is producing data that is inconsistent or sometimes does not reach the production target, this is due, among other things, two indications of weak job satisfaction and job loyalty which have an impact on employee performance that is less noticed. The review results show that the effect of job satisfaction and job loyalty of the 3 articles shows a positive and significant effect on employee performance.
Co-Authors Adelia Hartika Agus Purwanto Desi Susanti Dewiana Novitasari Masduki Asbari Safna Deviputry Suwandy Tias Pramono Yuniar Rahman