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All Journal Dia: Jurnal Administrasi Publik
V. Rudy Handoko
University of 17 Agustus 1945 Surabaya
Humanities Decision Sciences, Operations Research & Management Social Sciences

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EMPLOYEE PERFORMANCE EFFECTIVENESS IN DELIVERING PUBLIC SERVICES AT ORGANIZATION BUREAU OF THE REGIONAL SECRETARIAT EAST JAVA PROVINCE Odisti Zulfa Intifadah; V. Rudy Handoko; Achluddin Ibnu Rochim
DIA: Jurnal Administrasi Publik Vol 21 No 02 (2023): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/dia.v21i01.7927

Abstract

The government carried out bureaucratic reforms to realize good governance. The effectiveness of a government system is determined by the merits of public service delivery. Work effectiveness is the basis for employees to carry out program tasks and activities so that the implementation goes on target and optimally. This study aims to describe the process of implementing public services from an employee's perspective as well as describe and analyze the constraints and describe the solutions undertaken to increase the effectiveness of the work of employees in the Organizational Bureau of the Regional Secretariat of East Java Province. The type of research used is descriptive qualitative. Data analysis used is data reduction, presentation, and conclusion. Data collection methods include interviews, observation and documentation. The results of the study obtained an overall picture that the effectiveness of employee work in realizing public services at the Regional Secretariat Organizational Bureau of East Java Province is already good, employee work results can be proven by Employee Work Targets which meet the target every month but are not optimal due to a shortage of employees and less use of working time.
CHANGES IN THE ORGANIZATIONAL STRUCTURE OF THE GRESIK DISTRICT FIRE FIGHTING AND RESCUE DEPARTMENT IN THE FRAMEWORK OF IMPROVING SERVICE QUALITY Mangara Christanuel Aprilino Pakpahan; V. Rudy Handoko; Achluddin Ibnu Rochim
DIA: Jurnal Administrasi Publik Vol 21 No 02 (2023): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/dia.v21i02.7968

Abstract

Bureaucratic reform and efforts to realize effective institutions with the alignment of regional apparatus nomenclature with regulations, several agencies made changes that were arranged more effectively in achieving the goals of bureaucratic reform. This study aims to describe and analyze the adjustment process for changes in the organizational structure of the Gresik District Fire Department (DPKP), as well as examine efforts to improve the quality of its services. .In order to achieve the research objectives, a qualitative method was used with a descriptive approach, by taking informants from the Fire and Rescue Service in Gresik Regency. The results of the interpretive analysis can be described that the East Java Provincial Government allowed and changed the Fire Department and Community Protection at the Satpol PP Service to OPD itself or the Gresik Regency Government Type C Fire Service. There was a change in the status of the IPK (Fire Department), the Gresik Fire and Rescue Service (DPKP) made various adjustments, which included adjusting the number of HR (Officers), supporting facilities and infrastructure, as well as various collaborative activities that could assist various tasks of handling fire incidents and repair. The efforts of the Gresik Regency DPKP in an effort to improve the quality of service were carried out in various aspects, starting from increasing the number of DPKP officers, building DPKP Posts in three locations, namely North Gresik, South and West Gresik, as well as rescue services from the threat of wild animals, as well as rescue pets and livestock. With regard to efforts to improve the quality of service, it is also suggested that the DPKP can increase cooperation with the private sector to support the operational tasks of fire fighting and rescue.
POLICY IMPLEMTATION “LONTONG KUPANG” ONLINE AND INTEGRATED SERVICE ONE GATE SYSTEM Rendy Fadila Ajiputra; V. Rudy Handoko
DIA: Jurnal Administrasi Publik Vol 22 No 01 (2024): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/dia.v22i01.9256

Abstract

Lontong Kupang (Online and Integrated Services Through One Gate System Between Disdukcapil Surabaya, Surabaya Religious Court and Ministry of Religion Surabaya). The purpose of this research is to analyze the successful implementation of the Lontong Kupang program based on the Theory of Program Implementation Success according to George Edward III which consists of Communication, Disposition, Resources and Bureaucracy Structure. The method used in this study is descriptive qualitative with observation and interview data collection. The research results show that the Lontong Kupang Program has been successful and the implementation is good. However, in its implementation there are still several obstacles that hinder the implementation of the program. The inhibiting factors found in this research are the lack of budget availability for program implementation, and the lack of outreach to the community regarding the Lontong Kupang service program which results in many people not understanding the requirements or documents that must be brought when registering.
IMPORTANCE-PERFORMANCE ANALYSIS OF PT PELINDO TERMINAL PETIKEMAS' CORPORATE IMAGE Nugraha Kusbianto; Ute Chairuz M. Nasution; V. Rudy Handoko; Ayun Maduwinarti
DIA: Jurnal Administrasi Publik Vol 21 No 02 (2023): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/dia.v21i02.10326

Abstract

Corporate image is an important factor that can affect the performance of a company. PT Pelindo Terminal Petikemas (SPTP) is one of the subholdings of PT Pelindo that operates the container terminal business in Indonesia. This study aims to identify the factors of corporate image that are important to stakeholders and how PT SPTP performs in meeting those factors. The study used the importance-performance analysis (IPA) method with a questionnaire as the data collection instrument. The respondents were internal stakeholders (structural employees, non-structural employees, and shareholders) and external stakeholders (academics, members of the DPR RI, relevant associations, customers, government agencies, journalists, partner companies, CSR recipients, and vendors). The results of the study showed that the factors of corporate image that are important to PT SPTP stakeholders are: Company reputation, Business ethics, Social and environmental responsibility, Positive feelings, Usefulness, PT SPTP has met most of these factors. However, there are still some factors that need to be improved, namely: Communication of social and environmental responsibility, and Communication of company activities. This study is expected to provide information to PT SPTP to improve its corporate image.
Co-Authors Achluddin Ibnu Rochim Ayun Maduwinarti Mangara Christanuel Aprilino Pakpahan Nugraha Kusbianto Odisti Zulfa Intifadah Rendy Fadila Ajiputra Ute Chairuz M. Nasution