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All Journal Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer
Raden Siti Nabila Putri Fasabuma
Fakultas Ilmu Komputer, Universitas Brawijaya
Computer Science & IT Control & Systems Engineering Education Electrical & Electronics Engineering Engineering

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Analisis Pengalaman Pengguna Aplikasi Pemesanan Tiket Bioskop menggunakan User Experience Questionnaire (UEQ) dan Heuristic Evaluation (HE) Raden Siti Nabila Putri Fasabuma; Herman Tolle; Satrio Hadi Wijoyo
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 4 No 4 (2020): April 2020
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Entertainment is important for the public, one of which is by watching movies in theaters. With the increasingly sophisticated technology, now we do not need to queue to order cinema tickets and wait for advertisements on television related to the film you want to watch but can be through the application. Cinépolis Indonesia and Cinema 21 are applications that provide these services. Cinépolis Indonesia, which has just renewed its application, previously received poor reviews regarding the appearance and comfort of the user when using it and is still lacking compared to Cinema 21. However, an application cannot be judged by its existence alone, the application must present things that can make it comfortable users in using so that it is necessary to evaluate each other. To find out how well the application user experience level is and identify the problems found in the application being evaluated, namely the Cinépolis Indonesia and Cinema 21 applications. Measurement of user experience is measured using the User Experience Questionnaire (UEQ) instrument where 25 respondents fill out the UEQ. To find the problem is done using the heuristic evaluation method by the selected evaluator. From the data obtained, for the UEQ results the Cinépolis Indonesia application has an average neutral/normal UEQ scale because all the scales are in the range of -0.8 to 0.8. Whereas for the UEQ results Cinema 21 application tends to be positive on average, the UEQ scale obtained exceeds 0.8. For the heuristic evaluation results, there are 15 usability problems found in the Cinépolis Indonesia application and 8 problems in the Cinema 21 application so that it can be concluded that both methods obtain the same results namely Cinema 21 is superior in terms of user experience.
Co-Authors Herman Tolle Satrio Hadi Wijoyo