Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer
Fauzan Zuhdi Wiryawan
Fakultas Ilmu Komputer, Universitas Brawijaya
Computer Science & IT Control & Systems Engineering Education Electrical & Electronics Engineering Engineering

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Analisis Pengaruh Kualitas Layanan pada Kepuasan dan Loyalitas Pengguna Website E-Meterai menggunakan Model E-S-Qual dan E-RecS-Qual (Studi Kasus: Mahasiswa Universitas Brawijaya) Fauzan Zuhdi Wiryawan; Intan Sartika Eris Maghfiroh; Diah Priharsari
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 6 No 12 (2022): Desember 2022
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The E-Meterai website is a site that is shaded by Perum Peruri as a Digital Business Solution which provides services in the form of purchasing electronic stamps and affixing electronic stamps to documents. However, this website still encounters complaints regarding the number of stamps that do not match, the frequent occurrence of network errors, and the location of the stamps that do not match. For this reason, it is necessary to conduct research to find out how service quality affects the satisfaction and loyalty of E-Semite website users. In this study using quantitative methods using the model of Electronic Service Quality and Electronic Recovery Service Quality. The population used in the study were Brawijaya University students by including 100 samples of E-Meterai website users. In this study, the sample was taken using purposive sampling technique and multiple linear regression analysis and simple linear regression analysis as data analysis techniques. The results showed that the E-S-Qual and E-RecS-Qual variables had a partial (individual) and simultaneous (together) influence on customer satisfaction on the E-Meterai website. It was found that the E-S-Qual variable had a positive effect of 0.151 on customer satisfaction, the E-RecS-Qual variable had a positive effect of 0.153 on customer satisfaction and customer satisfaction had a positive effect of 0.748 on user loyalty on the E-Meterai website.
Co-Authors Diah Priharsari Intan Sartika Eris Maghfiroh