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All Journal International Journal of Glocal Tourism
Ni Kadek Putri Wulandari
Tourism Department, Politeknik Negeri Bali
Arts Humanities Decision Sciences, Operations Research & Management Education Environmental Science Languange, Linguistic, Communication & Media Social Sciences Transportation

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Applying Green Hotel to Enhance Service Quality of the Front Office Staffs at Mercure Bali Legian Ni Kadek Putri Wulandari; Nyoman Mastiani Nadra; Ni Ketut Bagiastuti; Ni Nyoman Triyuni
International Journal of Glocal Tourism Vol. 4 No. 2 (2023): International Journal of Glocal Tourism - June 2023
Publisher : Yayasan Sinergi Widya Nusantara

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Abstract

Purpose : This study aims to analyze the application of green hotels in an effort to improve the service quality of front office staffs at Mercure Bali Legian and to identify indicators that need to be improved and maintained in the service quality of front office staffs at the hotel. Research methods : A questionnaire is distributed to respondents. The analytical technique is descriptive qualitative analysis to determine the application of green hotels at Mercure Bali Legian and quantitative analysis, namely importance performance analysis (IPA) is used to classify service quality indicators that need to be improved and maintained into a Cartesian diagram. Findings : Write only the main results and discussion in a few words. There is no discussion or explanation. Implications : There are five indicators that the front office staffs need to maintain the quality of service, namely the hotel lobby indicator is clean and smoke-free, supports the environmentally friendly concept during the check-in process by minimizing the use of paper, the staffs inform the hotel facilities including energy-saving facilities in the hotel, giving welcome drink using drinks from local products, and front office staffs providing information about the cashless program.
Co-Authors Ni Ketut Bagiastuti Ni Nyoman Triyuni Nyoman Mastiani Nadra