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All Journal International Journal of Applied Sciences in Tourism and Events SOSHUM : Jurnal Sosial dan Humaniora [Journal of Social Sciences and Humanities] International Journal of Green Tourism Research and Applications Journal of Applied Sciences in Travel and Hospitality International Journal of Glocal Tourism International Journal of Travel, Hospitality and Events Journal of Applied Sciences in Travel and Hospitality Jurnal Sains Terapan Pariwisata

Nyoman Mastiani Nadra

Politeknik Negeri Bali

Author-ID : 3547854

Arts Humanities Decision Sciences, Operations Research & Management Education Environmental Science Languange, Linguistic, Communication & Media Library & Information Science Public Health Social Sciences Transportation Veterinary Other

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Strategies to Apply Leadership Styles and Workloads to Hotel Employee’s Morale Ni Luh Putu Sri Ratih Trisna Dewi; I Ketut Astawa; Nyoman Mastiani Nadra
International Journal of Glocal Tourism Vol. 1 No. 1 (2020): International Journal of Glocal Tourism - September 2020
Publisher : Catuspata Press

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Purpose: This research aims to determine the effect of leadership style and workload partially or simultaneously on employee’s morale at 4 star hotel in Kuta tourist area, southern part of Bali, Indonesia. Research methods: The samples used were 34 respondents using proportionate stratified random sampling techniques. The data collection methods are questionnaires that have been tested for validity and reliability in advance and the analysis technique used is the Classic Assumption Test, T test, F test, Multiple Linear Regression Analysis and Coefficient of Determination Analysis. Findings: The leadership style and workload variables have a significant positive partial effect on employee morale and the leadership style and workload variables have a significant positive effect simultaneously on employee morale. Implication: The influence of the leadership style is quite large in increasing hotel employee morale.

Forest supports living on earth: awareness of the youth at Jembrana Regency Bali Province Indonesia Ni Made Ernawati; I Wayan Basi Arjana; Nyoman Mastiani Nadra
International Journal of Green Tourism Research and Applications Vol 3 No 1 (2021): June 2021
Publisher : Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/ijogtra.v3i1.2388

Locals awareness of the importance of forest in sustaining the earth plays an important role in the success of forest conservation. Using forest as an agricultural area without depriving its main function requires awareness of the farmers including the people living around the forest. This study examines the level of awareness of the Youth at Jembrana Regency particularly the elementary, junior high and senior high school students regarding the importance of forest supporting living on earth. This research is a qualitative study exploring the response of the youth to a question: how forest support living on earth? The results indicate three types of awareness: 1) Fully aware of the function of the forest and a harmonious co-exist with forest farmers, 2) Forest for economic benefit, and 3) Only focus on forest issues and conservation. It is expected that the study results could become a reference for people, organization and relevant authority concern regarding the forest conservation particular in Jembrana Regency.

Developing front office service as benchmarking at Discovery Kartika Plaza Hotel Luh Putu Ayunita Kartini; Ni Nyoman Triyuni; Nyoman Mastiani Nadra
Journal of Applied Sciences in Travel and Hospitality Vol 4 No 1 (2021): JASTH: Journal of Applied Sciences in Travel and Hospitality
Publisher : Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/jasth.v4i1.1931

The purpose of this research is to know the implementation of service attributes and the benchmark of Front Office Department at Discovery Kartika Plaza Hotel to develop the services quality in front office department. The method of the data collection applied for this research are participant observation, interview, questionnaire, guests comment and documentation. This research used 30 respondents of front office staffs and the data was analyzed qualitative descriptively. The result of the study identified that, the implementation of service attributes in all sections in front office department is very good and all sections have score more than 4,0. The benchmark is Guest Service Agent with average score 4.95 or 20.89%. The lowest section is Telephone Operator with average score 4.43 or 18.69% because during working not care with SOP, not implement the service attribute so well, and the staffs have less knowledge on IT. The front office department should do the improvement and development on the service quality and the attitude of the staff. As the benchmark, the Gust Service Agent has done many ways to improve the service quality. The best way to improve the service quality, the hotel can use the benchmark as the standard to find the best strategy and technic how to improve and develop the service quality of the front office department at Discovery Kartika Plaza Hotel. The Guest Service Agent as the benchmark in front office department should be maintain their service as standard of the other sections to develop the service quality in the front office department at Discovery Kartika Plaza Hotel.

CONTRIBUTION OF OFFLINE AND ONLINE TRAVEL AGENT RESERVATION TO ROOM REVENUE IN ALILA VILLAS ULUWATU Made Indah Wulansari Pendit; Nyoman Mastiani Nadra; I Made Sudiarta
Journal of Applied Sciences in Travel and Hospitality Vol 1 No 3 (2018): September 2018
Publisher : Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (264.322 KB)

This study enlightens the contribution of offline travel agent and online travel agent reservation to the room revenue at Alila Villas Uluwatu. The purpose of this research is to determine the contribution of offline travel agent and online travel agent reservation to the room revenue. Data collection technique used were observation, interview, and documentation study. The analysis technique used is statistic descriptive that are supported by qualitative analysis. The result of the research shows that the contribution of offline travel agent and online travel agent reservation for three years has fluctuated. The average contribution of offline travel agent reservations in 2015-2017 is 67.38%. In 2015 the average contribution was 77%, contributing 58% in 2016 and in 2017 the contribution of offline travel agents increased by contributing 66%, while the average contribution of online travel agent reservations in 2015- 2017 is 32.62%. In 2015 contributes 34%, in 2016 contributing an average of 42%, and in 2017 contributing 34%. There are 5 highest reservation contributions sourced from offline travel agents such as Jason Travel Korea, TMS Tour, Bali Kami, Airtours, and Windy's Bali Tour. In addition there are 5 highest reservation contributions sourced from online travel agents such as Booking.com, Agoda, Expedia, Hotelbeds, and Ctrip. The biggest contribution during 2015-2017 is sourced from offline travel agent.

CONTRIBUTION OF OFFLINE AND ONLINE TRAVEL AGENT TOWARD ROOM OCCUPANCY AT FOUR POINTS BY SHERATON BALI SEMINYAK HOTEL Putu Septiawan; Nyoman Mastiani Nadra; Ni Nyoman Sri Astuti
Journal of Applied Sciences in Travel and Hospitality Vol 1 No 1 (2018): March 2018
Publisher : Politeknik Negeri Bali

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The background of this research was based on of technology development that affect to room sales at Four Points by Sheraton Bali Seminyak. Room sales and promotion are made through offline and online travel agent. The purpose of this research to determine the level contribution of offline and online travel agent toward room occupancy of Four Points by Sheraton Bali Seminyak and to determine the highest contribution of offline and online travel agent. The data was collect by observation, interview and documentation. The data source were used are Primer and secondary data and the type of data were used quantitative data. The data will analyzed used descriptive statistic, the processing using Microsoft Excel to analyzed data by descriptive statistic function mean, median, modus, standard deviation. Based on calculation the contribution of offline and online travel agent was dominate by Expedia with total contribution by 61,78% and Coorendon with total contribution by 37,71% on 2015-2017. The suggestion could be given that the hotel should to strengthen in relationship with travel agent and make good contract rate and offer the best package for their market., so that the travel agent could provide the great contribution toward room occupancy of Four Points by Sheraton Bali Seminyak Hotel.

E-COMMERCE IMPLEMENTATION MODEL IN INCREASING ROOM OCCUPANCY AT GRAND INNA KUTA HOTEL Ni Gusti Ayu Nyoman Trisna Julyanti; I Putu Astawa; Nyoman Mastiani Nadra
Journal of Applied Sciences in Travel and Hospitality Vol 1 No 3 (2018): September 2018
Publisher : Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (357.956 KB)

This study examines the implementation of e-commerce at Grand Inna Kuta Hotel and its effect on room occupancy rate in the period of 2015 – 2017 . The study covered some topics including business to business (B2B) and businness to customer (B2C) as the independent variables, and room occupancy rate as dependent variable. The study used mixed methodology of both qualitative and quantitative approach. The primary data comes from the interview that conducted by the author of this paper with the hotel and marketing staffs. Cost of sale and occupancy rate of room would be the secondary data of this paper. Moreover, the methodology in collecting the data is using the observation method, interview, and documentation. Further, the data analysis techniques are using the descriptive statistical test to determine the effectiveness of the application of B2B and B2C to increase the occupancy rate of rooms in Grand Inna Kuta. The results show that B2B only contributed a small amount to the room occupancy rate of the Grand Inna Kuta. However, B2C made a good contribution to the hotel’s occupancy rate.

HOW COULD THE BUYERS BE ENTHUSIASTIC TOWARDS THE PRODUCTS OF BAGUS DISCOVERY MANAGEMENT COMPANY?: WINNING MARKET SEGMENT IN BBTF Gede Ginaya; I Gede Mudana; Ni Nyoman Sri Astuti; Nyoman Mastiani Nadra; Ni Made Rai Sukmawati
Jurnal Internasional Ilmu Pengetahuan Terapan bidang Pariwisata dan Events Vol 2 No 2 (2018): December 2018
Publisher : Pusat Penelitian dan Pengabdian kepada Masyarakat (P3M) Politeknik Negeri Bali

Bali beyond Travel Fair (BBTF) is an annual national tourism agenda as a business-to-business event for local travel industry players to sell travel packages to foreign buyers. As one of the sellers in the annual event, Bagus Discovery Management Company (BDMC) that manage Nusa Dua Bali Tours & Travel, Puri Bagus Hotel Group, and Bagus Agro had participated actively in BBTF by opening a booth stand in Nusa Dua Hall of Bali Nusa Dua Convention Center as the event venue from June 27 to June 30. This study investigated the role of BDMC in BBTF through the writer’s direct practices when was involved in handling the event by conducting surveys in the fifth edition of BBTF. Additionally, interviews were conducted to the staff and top management of the company about the winning strategy for attracting buyers in such a potential marketing event as well as to buyers by asking their perception about the event. The data that had been classified then analyzed using descriptive qualitative based on inductive methodological paradigm by setting up the discussion from specifically principles to general before drawing a conclusion. The study reveals that most of the sellers who visited Bagus Discovery Booth Stand felt satisfied towards the service received and appreciated highly its products like Puri Bagus Group Property which is considered to possess a distinctive uniqueness as what certainly every guest is looking for

LUXURY TOURISM: A PERSPECTIVE OF FACILITIES AND AMENITIES Ni Made Rai Sukmawati; Ni Made Ernawati; Nyoman Mastiani Nadra
Jurnal Internasional Ilmu Pengetahuan Terapan bidang Pariwisata dan Events Vol 2 No 1 (2018): June 2018
Publisher : Pusat Penelitian dan Pengabdian kepada Masyarakat (P3M) Politeknik Negeri Bali

The purpose of this study is to conduct a discussion on facilities and amenities of luxury tourism. It is a qualitative study exploring the opinions of travelers on luxury tourism. The study participants consist of 48 respondents who are members of 7 different Facebook travel groups. Data collection was carried out by posting a topic of discussion on luxury travels to the Facebook groups. The results indicate that the conventional way of understanding luxury tourism is highlighted by top class facilities and amenities. These include 5 star and above standard of accommodation, chartered flight, private jet and yacht, butler and limousine service, and spectacular structures. However, contemporarily, luxurious travel is defined more broadly, it does not always connote, e.g. marble bath tub with gold plated tap, it could mean anything comfortable or ease. Luxurious facilities and amenities in tourism are defined differently by different market segments either first, middle or lower class. Thus, there is always a luxurious element for any travel regardless of its class, e.g. a private toilet in the Himalaya is considered as a luxury; there is a luxury for shoestring travelers. It is expected that the analysis could widen the perspective and enrich the discussion on luxury tourism.

LIMITATION OF HOTEL BUILDINGS IN SUPPORTING SUSTAINABLE TOURISM (IMPLEMENTATION OF REGULATION OF BADUNG REGENCY NO. 36 YEAR 2014) Solihin Solihin; Ni Made Rai Sukmawati; Nyoman Mastiani Nadra; Budi Susanto
Soshum: Jurnal Sosial dan Humaniora Vol 7 No 3 (2017): November 2017
Publisher : Politeknik Negeri Bali

Dinamika kepariwisataan di Kabupaten Badung, antara lain tercermin dengan pesatnya pembangunan fasilitas akomodasi wisata. Dalam periode 2010 – 2015, jumlah kamar hotel atau penginapan di Kabupaten Badung meningkat sebanyak 47%. Untuk mengantisipasi dampak negatif dari pesatnya pendirian fasilitas akomodasi wisata, Pemerintah Kabupaten Badung menerapkan Peraturan Bupati Badung No 36 tahun 2014 Tentang Standar Minimal Luas Lahan untuk bangunan Hotel dan Kondotel. Makalah ini membahas Peraturan Bupati Badung No 36 tahun 2014 dan implementasinya dalam membatasi bangunan hotel untuk mendukung pembangunan pariwisata berkelanjutan. Makalah ini merupakan bentuk kajian pariwisata yang menggunakan pendekatan kualitatif. Proses pengumpulan data dilakukan dengan teknik observasi, studi kepustakaan, dan wawancara mendalam dengan 8 informan pelaku dan pemerhati pariwisata Bali. Analisis data dilakukan secara deskriptif–intepretatif dalam perspektif kajian ilmu pariwisata. Hasil kajian menunjukkan bahwa Peraturan Bupati Badung No 36 tahun 2014 merupakan kebijakan yang terkait dengan orientasi pembangunan sektor pariwisata dan pengaturan luas lahan minimal untuk pendirian bangunan hotel dan kondotel di Kabupaten Badung. Kebijakan ini berorientasikan kepada upaya pembangunan pariwisata berkelanjutan, yaitu pembangunan pariwisata yang mendukung upaya pelestarian lingkungan dan peningkatan kesejahteraan sosial-ekonomi masyarakat lokal. Stakeholders terkait, termasuk calon investor, pemilik dan manajemen hotel serta kondotel dapat terus mendukung dalam upaya mewujudkan pembangunan pariwisata berkelanjutan.

EVALUASI PENERAPAN PRINSIP-PRINSIP DAN KRITERIA EKOWISATA DI KAWASAN TAMAN WISATA ALAM KAWAH IJEN BANYUWANGI Sri Widowati; Nyoman Mastiani Nadra
Soshum: Jurnal Sosial dan Humaniora Vol 3 No 3 (2013): Nopember 2013
Publisher : Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (45.815 KB)

The development of tourism was so fast at the last decade, but it was lacked attention for the environment, culture and the welfare of the society, so that the alternative tourism accurred as a new concept in the development of tourism.The concept was quite different from the concept of the conventional tourism. This new concept was very wellknown as a modern tourism that put the natural and the cultural conventional as the priority and to increase the economy of local society or the local people, and finally this concept is known as the term ”Ecotourism”. The result of the seminar at the National Ecotorism in Bali that was held on August 25 until August 26, 2006 produced 9 principles of the ecotourism which could give the recomendations in relation to the Sustainable Tourism. The evaluation result of the principles and criteria of ecotourism at the natural tourist object Ijen Creater in Taman Sari Village, Banyuwangi in some cases it had the similarities with the principles and criteria of the formulation of the seminar and the course of ecotourism in 2006, which was used as the reference to measure the standard of the ecoturism which was legalized nationally that refered to the Green Globe 21 agreed and trusted internationally.

Co-Authors A. Agung Putu Swabawa AAA Ngurah Harmini Budi Susanto Dewa Made Suria Antara Gede Ginaya I Gede Krisna Mahendra Putra I Gede Mudana I Gusti Made Wendri I Gusti Made Wendri I Ketut Astawa I Ketut Suarja I Made Budiasa I Made Budiasa I Made Budiasa I Made Sudiarta I Nyoman Winia I Putu Astawa I Wayan Basi Arjana I Wayan Suwastana Komang Devi Paramita Luh Putu Ayunita Kartini Made Indah Wulansari Pendit Ni Gusti Ayu Nyoman Trisna Julyanti Ni Gusti Nyoman Suci Murni Ni Kadek Helen Kusuma Dewi Ni Kadek Herna Lastari Ni Kadek Herna Lastari Ni Kadek Putri Wulandari Ni Kadek Putri Wulandari Ni Ketut Bagiastuti Ni Luh Eka Armoni Ni Luh Eka Armoni Ni Luh Putu Sri Ratih Trisna Dewi Ni Made Diantari Ni Made Ernawati Ni Made Rai Erawati Ni Made Rai Sukmawati Ni Made Sudarmini Ni Nyoman Sri Astuti Ni Nyoman Triyuni Ni Wayan Wahyu Astuti Putu Septiawan Raden Roro Rieta Anggraheni Shenia Dwi Virdanty Solihin Solihin Sri Widowati

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