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All Journal Madani: Multidisciplinary Scientific Journal Socius: Social Sciences Research Journal
Muhamad Septiaraya Latif
Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Buana Perjuangan Karawang
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Physics Public Health Social Sciences Other

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Manfaat Motivasi Kerja Dibidang Usaha Kerupuk Jaenudin J; Muhamad Septiaraya Latif; Santi Pertiwi Hari Sandi; Dwi Epty Hidayaty
Madani: Jurnal Ilmiah Multidisiplin Vol 1, No 5 (2023): Juni
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

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Abstract

Our goal of visiting Umkm's place is to expand existing sales in our city, namely Karawang and also improve culture. Work motivation is a driving force in a person to behave and work diligently in accordance with the duties and obligations that have been given to him. The decline in work motivation for MSME actors in Belendung village can be caused by several factors, starting from the Covid-19 pandemic which has reduced sales productivity to no there was a month's worth of productivity, as well as an increase and scarcity of materials to make products. The methods used in this service are interviews and observation. Interviews were conducted in order to obtain information directly to explain a matter or situation and conditions that occur in SMEs. While observations are made with the aim of drawing conclusions by direct observation. Based on the research conducted, the result is that there is a decrease in work motivation for MSME actors in Belendung village, this is caused by problems that occur without any effort to increase work motivation so that they can work optimally.
Pengaruh Kualitas Pelayanan dan Kompetensi Karyawan Terhadap Kepuasan Nasabah Bank BJB Telagasari (Studi Kasus Nasabah BJB Telagasari) Muhamad Septiaraya Latif; Aji Tuhagana; Zenita Apriani
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 3 (2025): October 2025
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.17283241

Abstract

Customer satisfaction is greatly influenced by several factors, namely service quality and employee competence, if the quality of service and employee competence work very well then customer satisfaction will be very good and vice versa. This study aims to analyze the effect of service quality and employee competence on customer satisfaction in the banking sector. The research method used is a descriptive and verification approach with a survey technique through a questionnaire distributed to 75 bank customers, the analysis uses multiple linear regression with the help of SPSS version 21. Based on the results of the study, it can be concluded that service quality (X1) is categorized as good, employee competence (X2) is categorized as good, customer satisfaction (Y) is categorized as good, service quality (X1) on customer satisfaction (Y) partially has a positive effect, employee competence (X2) on customer satisfaction (Y) partially has a positive effect, service quality (X1) and employee competence (X2) on customer satisfaction (Y) simultaneously have a positive effect, while the determination value is 0.545 or 54.5% and other values 0.455 or 45.5% are other variables outside the study.
Co-Authors Aji Tuhagana Dwi Epty Hidayaty Jaenudin J Santi Pertiwi Hari Sandi Zenita Apriani