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All Journal JIM UPB (Jurnal Ilmiah Manajemen Universitas Putera Batam) eCo-Fin Jurnal Ekonomi Bisnis, Manajemen dan Akuntansi (JEBMAK)
Mulawarman
Universitas Ibnu Sina
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences Other

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Pengaruh Beban Kerja, Kepuasan Kerja, dan loyalitas Kerja Terhadap Kualitas Kerja Karyawan Indra Nara Persada; Mulawarman
eCo-Fin Vol. 5 No. 2 (2023): eCo-Fin
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/ef.v5i2.771

Abstract

This study aims to determine and analyze the effect of workload (X1), job satisfaction (X2), and job loyalty (X3) on employee work quality (Y) at PT Indomarco Prismatama Nagoya Batam Branch, either partially or simultaneously. This study uses quantitative methods, the population in this study as many as 251 employees. Then the sample was taken using the slovin formula so that a total of 72 employees were obtained. The analysis technique used is instrument test, classical assumption test, multiple regression analysis, determination test (R Square), t test and f test. As a statistical research method using SPSS. The results of the study explain that simultaneously workload (X1), job satisfaction (X2), and work loyalty (X3) have a significant influence on the quality of employee work (Y) at PT Indomarco Prismatama Branch Nagoya Batam. From the results of the T-test the variables workload, job satisfaction, and work loyalty simultaneously have a significant effect on the quality of employee work. Using the F test, the variables of workload, job satisfaction, and job loyalty have a significant influence on the quality of employee work. While the adjusted R Square value of 0.595 explains that the simultaneous variables of workload, job satisfaction, and job loyalty have a significant influence on the quality of work of employees at PT Indomarco Prismatama Branch Nagoya Batam by 59.5% while the rest is influenced by other variables not examined in this study. this research.
Pengaruh Komunikasi, Kualitas Layanan Dan Fasilitas Terhadap Kepuasan Pelanggan CV. TV Kabel Madani Service Indra Nara Persada; Dewi Permatasari; Mulawarman; Andi Amang; Mefri Yudi Wisra
Jurnal Ekonomi Bisnis, Manajemen dan Akuntansi Vol. 2 No. 2 (2023): Jurnal Ekonomi Bisnis, Manajemen dan Akuntansi
Publisher : CV. Picmotiv

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61930/jebmak.v2i2.210

Abstract

Kepuasan dari jasa yang diberikan perusahaan kepada konsumen harus selalu untuk bisa memahami pelanggan dan merancang memperbaiki kualitas jasanya. Maka dari itu perusahaan harus mempertimbangkan komunikasi, kualitas layanan dan fasiltias yang diberikan kepada Pelanggan. Populasi dalam penelitian ini adalah pelanggan atau pelanggan jumlah populasi dari bulan Juni 2022- Desember 2022 sebanyak 101 Pelanggan. Sampel pada penelitian ini adalah sebanyak 81 pelanggan CV. Tv Kabel Madani Service jumlah sampel didapatkan dari rumus slovin. Penelitian kuantitatif merupakan kegiatan setelah data seluruh responden atau sumber data lain terkumpul. Analisis data dengan bantuan program peranti lunak SPSS versi 25. Nilai Adjusted R Square (R2) sebesar 0,843 atau sebesar 84,3%. Hasil pengujian ini secara statistik membuktikan bahwa komunikasi, kualitas layanan dan fasiltias secara bersama-sama berpengaruh secara signifikan terhadap kepuasan Pelanggan sebesar 84,3%. dan sisanya 15,7% merupakan faktor lain Uji F diperoleh nilai F hitung dari memiliki nilai F sebesar 144,536 > F tabel 2,72, nilai signifikansi diperoleh 0,000 < α 0,05.
ANALISIS PENILAIAN TINGKAT KESEHATAN BANK DENGAN METODE RISK BASED BANK RATING Argo Putra Prima; Dian Efriyenty; Risca Azmiana; Mulawarman
JIM UPB (Jurnal Ilmiah Manajemen Universitas Putera Batam) Vol 12 No 1 (2024): Volume 12 Nomor 1 2024
Publisher : Universitas Putera Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33884/jimupb.v12i1.8259

Abstract

The purpose of this research is to assess the level of bank health at Persero Conventional Commercial Banks in an effort to maintain the loyalty and trust of customers and the public. Financial institutions function as institutions that collect funds from the community and reuse them for the community, so that community participation can be increased and ultimately the nation's independence in development can be realized. This research uses the Risk Based Bank Rating method which consists of assessments, namely Risk Profile, Earnings and Capital to assess the health level of Persero Conventional Commercial Banks registered with Bank Indonesia for the period 2017 – 2021. Data collection techniques used by the author to obtain secondary data. Data relating to the research object was obtained from the official Bank Indonesia website. The results of this research show that the Risk Profile Conditions for credit risk and liquidity risk for banks that have received the title of less than healthy and quite healthy, banks should be careful in terms of lending. The condition of profitability at Bank Negara Indonesia, Bank Rakyat Indonesia, Bank Tabungan Negara and Bank Mandiri, which have a bank health level of composite rank one with the description of being very healthy, needs to be maintained. The overall capital condition received the title of very healthy.
Co-Authors Andi Amang Argo Putra Prima Dewi Permata Sari Efriyenty, Dian Indra Nara Persada Mefri Yudi Wisra Risca Azmiana