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All Journal Jurnal An-Najat: Jurnal Ilmu Farmasi dan Kesehatan
Safanny Putri
Universitas Pembangunan Nasional "Veteran" Jakarta
Dentistry Health Professions Nursing Public Health Veterinary

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Factors Related To Patient Satisfaction With Hospital Health Care Safanny Putri; Triayu Nur Afifah; Haikal Ghiffary; Aghniya Choirunnisa
An-Najat Vol. 1 No. 2 (2023): MEI : An-Najat: Jurnal Ilmu Farmasi dan Kesehatan
Publisher : STIKes Ibnu Sina Ajibarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59841/an-najat.v1i2.29

Abstract

Hospital health services must adapt and develop to achieve higher standards in facing competition in the health industry by improving quality and patient satisfaction. Patient satisfaction will affect the patient's desire to return to using the same hospital health care. Good service quality will also encourage patients to have confidence in using health services. The purpose of this study was to determine the factors associated with patient satisfaction with hospital health services. This research method uses a systematic review method which is sourced from several online sites such as Google Scholar and journal databases, such as PubMed. Patient satisfaction and hospital health services have a relationship because in a hospital health services patient satisfaction is generally used to assess the quality of service delivery. Based on the results of the study it can be concluded that the level of patient satisfaction can be seen from the quality of hospital health services. The quality of health services greatly affects the level of patient satisfaction in making repeat visits. To provide satisfaction and retain customers, the provision of medical services turns out to be more important based on several satisfaction factors with five dimensions such as Reliability, Assurance, Tangible, Empathy, and Responsiveness.
Peningkatan Mutu Pelayanan Kesehatan Di Rumah Sakit Dengan Metode Six Sigma : Literature Review Keren Stelin Maliangkay; Ummi Rahma; Safanny Putri; Acim Heri Iswanto
An-Najat Vol. 1 No. 2 (2023): MEI : An-Najat: Jurnal Ilmu Farmasi dan Kesehatan
Publisher : STIKes Ibnu Sina Ajibarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59841/an-najat.v1i2.33

Abstract

High service quality is the most important factor to achieve optimal health service quality. The causes of low service quality include the influence of input factors, such as lack of infrastructure, finance, facilities, and human resources. Six sigma is used to improve quality, that contains a process of measurement, investigation, analysis, and evaluation. This study used the Systematic Literature Review (SLR) method or literature study. The secondary data used comes from literary sources in the form of scientific articles in Indonesian through an online site in the form of Google Scholar. Basically the principle of Six Sigma leads to improvement of results by making improvements to the process stages so as to produce a perfect product. Six Sigma is used to identify matters relating to errors or mistakes and to rework a product/service which in turn will spend more money and time. The success of implementing Six Sigma in an organization is measured based on the achieved sigma value. Based on the analysis conducted, it can be concluded that there has been an increase in the quality of health services in hospitals using the Six Sigma method. The application of the six sigma method has a significant impact on infection prevention and control in hospitals.
Co-Authors Acim Heri Iswanto Aghniya Choirunnisa Haikal Ghiffary Keren Stelin Maliangkay Triayu Nur Afifah Ummi Rahma