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All Journal Jurnal An-Najat: Jurnal Ilmu Farmasi dan Kesehatan Jurnal Ilmu Kedokteran dan Kesehatan Indonesia
Aghniya Choirunnisa
Universitas Pembangunan Nasional "Veteran" Jakarta
Dentistry Health Professions Nursing Public Health Veterinary

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Factors Related To Patient Satisfaction With Hospital Health Care Safanny Putri; Triayu Nur Afifah; Haikal Ghiffary; Aghniya Choirunnisa
An-Najat Vol. 1 No. 2 (2023): MEI : An-Najat: Jurnal Ilmu Farmasi dan Kesehatan
Publisher : STIKes Ibnu Sina Ajibarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59841/an-najat.v1i2.29

Abstract

Hospital health services must adapt and develop to achieve higher standards in facing competition in the health industry by improving quality and patient satisfaction. Patient satisfaction will affect the patient's desire to return to using the same hospital health care. Good service quality will also encourage patients to have confidence in using health services. The purpose of this study was to determine the factors associated with patient satisfaction with hospital health services. This research method uses a systematic review method which is sourced from several online sites such as Google Scholar and journal databases, such as PubMed. Patient satisfaction and hospital health services have a relationship because in a hospital health services patient satisfaction is generally used to assess the quality of service delivery. Based on the results of the study it can be concluded that the level of patient satisfaction can be seen from the quality of hospital health services. The quality of health services greatly affects the level of patient satisfaction in making repeat visits. To provide satisfaction and retain customers, the provision of medical services turns out to be more important based on several satisfaction factors with five dimensions such as Reliability, Assurance, Tangible, Empathy, and Responsiveness.
Penerapan Lean Six Sigma Dalam Waktu Tunggu Pelayanan Resep Di Rumah Sakit : Studi Literatur Aghniya Choirunnisa; Risma Pertiwi; Zahra Septina; Acim Heri Iswanto
Jurnal Ilmu Kedokteran dan Kesehatan Indonesia Vol. 3 No. 2 (2023): Juli : Jurnal Ilmu Kedokteran dan Kesehatan Indonesia
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jikki.v3i2.1730

Abstract

Long waiting time is one component that has the potential to cause patient dissatisfaction. If the waiting time is long, it will reduce patient comfort and affect patient utility in the future. The method used in this research is Literature Review, namely by collecting and processing research data that has existed before with the 2018-2022 range. The results of this study found that there was a waiting time for drugs, both concoctions and standard drugs, that were not in accordance with the minimum service standards, so that waste was found. There are various types of waste that are found resulting in long drug waiting times such as too many processes to the long process of submitting drug prescriptions to pharmaceutical installations, which causes many inefficient and ineffective activities to arise. Based on this, there is a waiting time for drugs, both concoctions and standard drugs, that are not in accordance with the minimum service standards, so that waste is found. Thus the length of waiting time in preparing the drug is influenced by several factors such as speed and completeness of patient data up to re-submission which takes a lot of time.
Co-Authors A. Heri Iswanto Haikal Ghiffary Risma Pertiwi Safanny Putri Triayu Nur Afifah Zahra Septina