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Business Network Accessibility, Customer Relationship Management and Value Co-creation on Family Business Performance Hayati Nupus; Wawan Ichwanudin
Research Horizon Vol. 1 No. 4 (2021)
Publisher : Publindo Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (684.452 KB) | DOI: 10.54518/rh.1.4.2021.126-135

Abstract

This study aims to analyze the effect of customer relationship management (CRM) capability, business network accessibility (BNA), and value co-creation (VCC) on the improvement of familial distribution network (FDN). In addition, this study also analyzes the influence of customer relationship management (CRM), familial distribution network (FDN), business network accessibility (BNA), and value co-creation (VCC) on improving marketing performance (MP). The results of the study show that the accessibility of the business network has a positive contribution to the strength of the familial distribution network and marketing performance, the strength of the family distribution network has a positive contribution to the marketing performance. In addition, the combination of social networking and customer relationship management provides a great opportunity to enrich customer interactions and provide businesses with a way to manage and measure how they use social networks while successfully attracting social customers.
KNOWLEDGE ABSORPTIVE CAPACITY AND INNOVATION READINESS IN MSMES: AN INTEGRATIVE FRAMEWORK Nyoman Dwika Ayu Amrita; Wawan Ichwanudin
Journal of Jabar Economic Society Networking Forum Vol. 1 No. 12 (2024): Jesocin - November
Publisher : Organisasi Kreatif Indonesia Emas

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Abstract

This conceptual paper develops an integrative framework for knowledge absorptive capacity in micro, small, and medium enterprises (MSMEs). Drawing on the resource-based view, dynamic capabilities, organizational learning, absorptive capacity, social capital, resilience, and entrepreneurial-ecosystem literature, the paper explains how knowledge acquisition, assimilation, transformation, exploitation, and innovation readiness can be organized into practical managerial routines. No primary survey, interview, experimental, or statistical data are claimed. The analysis proposes a staged cycle of diagnosis, experimentation, evidence review, governance, and resource reconfiguration. It further identifies implications for owner-managers, support institutions, and future empirical research. The framework emphasizes that capability development should be proportionate to enterprise constraints and evaluated through decision quality, learning, resilience, and business outcomes rather than adoption indicators alone.
KNOWLEDGE ABSORPTIVE CAPACITY AND INNOVATION READINESS IN MSMES: AN INTEGRATIVE FRAMEWORK Nyoman Dwika Ayu Amrita; Wawan Ichwanudin
Journal of Jabar Economic Society Networking Forum Vol. 1 No. 12 (2024): Jesocin - November
Publisher : Organisasi Kreatif Indonesia Emas

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This conceptual paper develops an integrative framework for knowledge absorptive capacity in micro, small, and medium enterprises (MSMEs). Drawing on the resource-based view, dynamic capabilities, organizational learning, absorptive capacity, social capital, resilience, and entrepreneurial-ecosystem literature, the paper explains how knowledge acquisition, assimilation, transformation, exploitation, and innovation readiness can be organized into practical managerial routines. No primary survey, interview, experimental, or statistical data are claimed. The analysis proposes a staged cycle of diagnosis, experimentation, evidence review, governance, and resource reconfiguration. It further identifies implications for owner-managers, support institutions, and future empirical research. The framework emphasizes that capability development should be proportionate to enterprise constraints and evaluated through decision quality, learning, resilience, and business outcomes rather than adoption indicators alone.
COLLABORATIVE SUPPLY CHAIN RESILIENCE FOR MSMEs: A FRAMEWORK FOR INFORMATION SHARING, FLEXIBILITY, AND CONTINUITY Wawan Ichwanudin; Fitriana
Journal of Jabar Economic Society Networking Forum Vol. 2 No. 2 (2025): Jesocin - February
Publisher : Organisasi Kreatif Indonesia Emas

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Abstract

This conceptual paper develops an integrative framework for collaborative supply chain resilience in micro, small, and medium enterprises (MSMEs). It synthesizes established literature on the resource-based view, dynamic capabilities, organizational learning, absorptive capacity, social capital, resilience, and entrepreneurial ecosystems. The analysis explains how supplier collaboration, information sharing, sourcing flexibility, continuity planning, and relationship governance can be organized into proportionate managerial routines. No primary survey, interview, experimental, or statistical data are claimed. The framework proposes diagnosis, capability mapping, bounded experimentation, evidence review, governance, resource reconfiguration, and learning retention as a cumulative cycle. Implications are developed for owner-managers, support institutions, and future empirical research.
COLLABORATIVE SUPPLY CHAIN RESILIENCE FOR MSMEs: A FRAMEWORK FOR INFORMATION SHARING, FLEXIBILITY, AND CONTINUITY Wawan Ichwanudin; Fitriana
Journal of Jabar Economic Society Networking Forum Vol. 2 No. 2 (2025): Jesocin - February
Publisher : Organisasi Kreatif Indonesia Emas

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This conceptual paper develops an integrative framework for collaborative supply chain resilience in micro, small, and medium enterprises (MSMEs). It synthesizes established literature on the resource-based view, dynamic capabilities, organizational learning, absorptive capacity, social capital, resilience, and entrepreneurial ecosystems. The analysis explains how supplier collaboration, information sharing, sourcing flexibility, continuity planning, and relationship governance can be organized into proportionate managerial routines. No primary survey, interview, experimental, or statistical data are claimed. The framework proposes diagnosis, capability mapping, bounded experimentation, evidence review, governance, resource reconfiguration, and learning retention as a cumulative cycle. Implications are developed for owner-managers, support institutions, and future empirical research.