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Farida Yulianty
Universitas Sangga Buana YPKP, Bandung, Indonesia
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences

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 1 
Omnichannel Retail Performance and Its Role in Local Economic Empowerment Vip Paramarta; Farida Yulianty
KRIEZ ACADEMY : Journal of development and community service Vol. 2 No. 3 (2025): Kriez Academy - March
Publisher : Yayasan Kreatif Indonesia Emas

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Background: Omnichannel Retail Performance and Its Role in Local Economic Empowerment has practical relevance for community-facing organizations because visible activity does not necessarily translate into durable organizational or stakeholder outcomes. In local economic empowerment, managers must coordinate local needs, participation rules, service arrangements, resources, information, and follow-up commitments while responding to expectations from community organizations, local enterprises, residents, managers, and public or educational partners. A program may expand reach or participation and still underperform when responsibilities are unclear, information is fragmented, or dependency. Aims: This article develops a capability-based framework explaining how omnichannel retail performance may contribute to performance, financial sustainability, and operational discipline. It distinguishes simple activity from coordinated capability and identifies boundary conditions that can weaken otherwise positive relationships. Research Method: The paper uses an integrative conceptual review of established literature relevant to the focal domain, organizational capabilities, stakeholder relationships, and learning. It does not claim primary survey, interview, experimental, or transaction data. Results and Conclusion: The synthesis identifies four mutually dependent mechanisms: needs and problem clarity, inclusive participation, capability and resource alignment, and feedback and institutional learning. Their value depends on transparent governance, usable information, proportionate participation requirements, and a review process that converts exceptions into improvement. The article argues that higher activity alone is an inadequate indicator of success because benefits can coexist with hidden workload, exclusion, dependency, or weakened trust. Contribution: The article contributes a diagnostic framework, linked performance indicators, six propositions for empirical testing, and a five-stage implementation pathway that can be used in resource-constrained community organizations.
DIGITAL ENGAGEMENT ANALYTICS FOR MICRO-ENTERPRISE NETWORKS Farida Yulianty; Anggun Yolistina
KRIEZ ACADEMY: Journal of Development and Community Service Vol. 2 No. 7 (2025): Kriez Academy - July
Publisher : Yayasan Kreatif Indonesia Emas

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Background: Digital Engagement Analytics for Micro-Enterprise Networks addresses an increasingly practical concern in digital platforms used by cooperatives and local enterprises. Organizations may introduce visible programs, digital tools, or partnership arrangements, yet outcomes remain uneven when responsibilities and feedback routines are weak. This article treats digital engagement analytics as an organizational capability that must be translated into repeatable decisions rather than as a one-time initiative. Aims: The article develops a conceptual framework linking digital engagement analytics with adoption, trust, and transaction completion. It also identifies governance conditions and implementation risks that can strengthen or weaken those relationships. Review Approach: An integrative conceptual review is used to connect established perspectives from digital transformation, technology acceptance, information governance, and platform ecosystems. The manuscript does not claim original survey, interview, experimental, or transaction data. Results and Conclusion: The synthesis identifies four operating mechanisms—usable interface design, reliable identity and transaction records, transparent data practices, and assisted digital access—and proposes a staged pathway for diagnosis, pilot implementation, review, and scale. The central conclusion is that performance improves when information, decision rights, and learning routines are aligned with the needs of the people who use and deliver the service. Contribution: The contribution is a practical, testable structure for assessing digital engagement analytics in resource-constrained settings without assuming that technology, communication, or formal policy automatically creates capability.
CONTINUOUS IMPROVEMENT PRACTICES IN COMMUNITY TRAINING PROVIDERS Endang Ruchiyat; Farida Yulianty
KRIEZ ACADEMY: Journal of Development and Community Service Vol. 2 No. 10 (2025): Kriez Academy - October
Publisher : Yayasan Kreatif Indonesia Emas

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Background: Continuous Improvement Practices in Community Training Providers addresses an increasingly practical concern in community education, training, and service providers. Organizations may introduce visible programs, digital tools, or partnership arrangements, yet outcomes remain uneven when responsibilities and feedback routines are weak. This article treats continuous improvement as an organizational capability that must be translated into repeatable decisions rather than as a one-time initiative. Aims: The article develops a conceptual framework linking continuous improvement with service consistency, learner satisfaction, and cycle-time improvement. It also identifies governance conditions and implementation risks that can strengthen or weaken those relationships. Review Approach: An integrative conceptual review is used to connect established perspectives from continuous improvement, organizational learning, service quality, and quality management. The manuscript does not claim original survey, interview, experimental, or transaction data. Results and Conclusion: The synthesis identifies four operating mechanisms—process standardization, small-cycle experimentation, evidence- based review, and corrective action ownership—and proposes a staged pathway for diagnosis, pilot implementation, review, and scale. The central conclusion is that performance improves when information, decision rights, and learning routines are aligned with the needs of the people who use and deliver the service. Contribution: The contribution is a practical, testable structure for assessing continuous improvement in resource-constrained settings without assuming that technology, communication, or formal policy automatically creates capability.
CLIMATE-CONSCIOUS MARKETING AND LOCAL CONSUMER PARTICIPATION Nyoman Dwika Ayu Amrita; Farida Yulianty
KRIEZ ACADEMY: Journal of Development and Community Service Vol. 3 No. 01 (2026): Kriez Academy - January
Publisher : Yayasan Kreatif Indonesia Emas

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Background: Climate-Conscious Marketing and Local Consumer Participation addresses an increasingly practical concern in community-linked organizations and local markets. Organizations may introduce visible programs, digital tools, or partnership arrangements, yet outcomes remain uneven when responsibilities and feedback routines are weak. This article treats climate-conscious marketing as an organizational capability that must be translated into repeatable decisions rather than as a one-time initiative. Aims: The article develops a conceptual framework linking climate-conscious marketing with legitimacy, environmental awareness, and community participation. It also identifies governance conditions and implementation risks that can strengthen or weaken those relationships. Review Approach: An integrative conceptual review is used to connect established perspectives from stakeholder theory, corporate social responsibility, shared value, and legitimacy. The manuscript does not claim original survey, interview, experimental, or transaction data. Results and Conclusion: The synthesis identifies four operating mechanisms—material issue identification, stakeholder dialogue, credible disclosure, and feedback into operating decisions—and proposes a staged pathway for diagnosis, pilot implementation, review, and scale. The central conclusion is that performance improves when information, decision rights, and learning routines are aligned with the needs of the people who use and deliver the service. Contribution: The contribution is a practical, testable structure for assessing climate-conscious marketing in resource-constrained settings without assuming that technology, communication, or formal policy automatically creates capability.
SERVICE DESIGN CAPABILITY IN COMMUNITY MICROFINANCE ORGANIZATIONS Farida Yulianty; Kosasih
KRIEZ ACADEMY: Journal of Development and Community Service Vol. 3 No. 04 (2026): Kriez Academy - April
Publisher : Yayasan Kreatif Indonesia Emas

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Background: Service Design Capability in Community Microfinance Organizations addresses an increasingly practical concern in member-facing community and cooperative services. Organizations may introduce visible programs, digital tools, or partnership arrangements, yet outcomes remain uneven when responsibilities and feedback routines are weak. This article treats service design capability as an organizational capability that must be translated into repeatable decisions rather than as a one-time initiative. Aims: The article develops a conceptual framework linking service design capability with member trust, repeat use, and service reliability. It also identifies governance conditions and implementation risks that can strengthen or weaken those relationships. Review Approach: An integrative conceptual review is used to connect established perspectives from relationship marketing, service quality, customer journey management, and organizational learning. The manuscript does not claim original survey, interview, experimental, or transaction data. Results and Conclusion: The synthesis identifies four operating mechanisms—clear promise setting, frontline ownership of exceptions, continuity across service touchpoints, and structured recovery learning—and proposes a staged pathway for diagnosis, pilot implementation, review, and scale. The central conclusion is that performance improves when information, decision rights, and learning routines are aligned with the needs of the people who use and deliver the service. Contribution: The contribution is a practical, testable structure for assessing service design capability in resource-constrained settings without assuming that technology, communication, or formal policy automatically creates capability.
STAKEHOLDER EXPERIENCE MANAGEMENT AND MEMBER LOYALTY IN COOPERATIVES Kosasih; Farida Yulianty
KRIEZ ACADEMY: Journal of Development and Community Service Vol. 3 No. 9 (2026): Kriez Academy - September
Publisher : Yayasan Kreatif Indonesia Emas

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Background: Stakeholder Experience Management and Member Loyalty in Cooperatives addresses an increasingly practical concern in member- facing community and cooperative services. Organizations may introduce visible programs, digital tools, or partnership arrangements, yet outcomes remain uneven when responsibilities and feedback routines are weak. This article treats stakeholder experience management as an organizational capability that must be translated into repeatable decisions rather than as a one-time initiative. Aims: The article develops a conceptual framework linking stakeholder experience management with member trust, repeat use, and service reliability. It also identifies governance conditions and implementation risks that can strengthen or weaken those relationships. Review Approach: An integrative conceptual review is used to connect established perspectives from relationship marketing, service quality, customer journey management, and organizational learning. The manuscript does not claim original survey, interview, experimental, or transaction data. Results and Conclusion: The synthesis identifies four operating mechanisms—clear promise setting, frontline ownership of exceptions, continuity across service touchpoints, and structured recovery learning—and proposes a staged pathway for diagnosis, pilot implementation, review, and scale. The central conclusion is that performance improves when information, decision rights, and learning routines are aligned with the needs of the people who use and deliver the service. Contribution: The contribution is a practical, testable structure for assessing stakeholder experience management in resource-constrained settings without assuming that technology, communication, or formal policy automatically creates capability.
Digital Communication Strategies for Strengthening Public Participation in Community Development Programs Adang Haryaman; Farida Yulianty
KRIEZ ACADEMY: Journal of Development and Community Service Vol. 2 No. 2 (2025): Kriez Academy - February
Publisher : Yayasan Kreatif Indonesia Emas

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Background: Digital Communication Strategies for Strengthening Public Participation in Community Development Programs addresses a recurring challenge in community-facing organizations: communication activity can expand without producing meaningful participation or durable public value. Aims: This article develops a conceptual framework explaining how digital participation can support participation quality, inclusion, and program legitimacy. Review Method: An integrative conceptual review connects communication, participation, stakeholder, institutional, and organizational-learning literature. No primary survey, interview, experimental, or administrative data are claimed. Results and Conclusion: The synthesis identifies three linked mechanisms - accessible channels, timely feedback, and traceable responses - operating under conditions of accountable governance, adequate capability, and inclusive access. Benefits may weaken when digital exclusion, consultation fatigue, and unclosed feedback loops. Contribution: The article offers diagnostic questions, propositions for empirical testing, and an implementation pathway for community organizations.
Communication Management in Building Sustainable Partnerships Between Universities and Local Communities Farida Yulianty; Wawan Ichwanudin
KRIEZ ACADEMY: Journal of Development and Community Service Vol. 3 No. 10 (2026): KRIEZ ACADEMY - October 2026
Publisher : Yayasan Kreatif Indonesia Emas

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Background: Communication Management in Building Sustainable Partnerships Between Universities and Local Communities addresses a recurring challenge in community-facing organizations: communication activity can expand without producing meaningful participation or durable public value. Aims: This article develops a conceptual framework explaining how partnership communication management can support relationship quality, knowledge exchange, and sustainable partnership. Review Method: An integrative conceptual review connects communication, participation, stakeholder, institutional, and organizational-learning literature. No primary survey, interview, experimental, or administrative data are claimed. Results and Conclusion: The synthesis identifies three linked mechanisms - shared governance, boundary-spanning routines, and conflict resolution - operating under conditions of accountable governance, adequate capability, and inclusive access. Benefits may weaken when goal ambiguity, unequal resources, and undocumented commitments. Contribution: The article offers diagnostic questions, propositions for empirical testing, and an implementation pathway for community organizations.
From Digital Training To Business Routines: A Community Mentoring Framework For Microenterprises Farida Yulianty; Wawan Ichwanudin
KRIEZ ACADEMY: Journal of Development and Community Service Vol. 3 No. 11 (2026): KRIEZ ACADEMY - November 2026
Publisher : Yayasan Kreatif Indonesia Emas

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Background: Digital training may create online accounts without establishing reliable order handling or owner independence. Aims: To develop a community mentoring framework connecting digital adoption with repeatable microenterprise routines. Review Method: Three official resources on enterprise digitalisation, cooperative development, and reusable education were read purposively. No enterprise data or intervention outcomes are reported. Results and Conclusion: The proposed sequence combines readiness diagnosis, one bounded experiment, record-based reflection, and independent repetition. Visibility, operational performance, and economic contribution are evaluated separately. Channel expansion is conditional on capacity and owner control. Contribution: The article specifies a mentoring sequence, an illustrative order exercise, decision rules, and proposed measures. Its effectiveness and local suitability require empirical assessment.
Co-Authors Adang Haryaman Anggun Yolistina Endang Ruchiyat Kosasih Nyoman Dwika Ayu Amrita Vip Paramarta Wawan Ichwanudin