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Journal : I-STATEMENT

Pengaruh Customer Knowledge, Faktor Organisasi Dan Infrastruktur Knowledge Management Terhadap Implementasi Customer Relation Management Pertiwi, Asri
I-STATEMENT Vol 1 No 1 (2015): I-STATEMENT: Information System and Technology Management
Publisher : LPPM of STIMIK ESQ

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Abstract

In the 21st century, the awareness that customers have a value and that customers prefer quality rather than price, began increasing. The impact is, company started to focus on customer relationships to retain customers and create a loyal customer. In building relationship with customers, some companies use CRM tools to combine customer data with managers. But the conversion process of customer data into customer knowledge is not easy. One of approach to solve the problems of implementation of CRM is to apply knowledge management into the customer relation management in order to not only for maximizing operational area but also streamline the strategic areas through CRM to gain and share knowledge about customer. Successful implementation of CRM is not only supported by the integration of customer knowledge and knowledge management but also need supporting from the organization.
Identifikasi Knowledge Transfer Menggunakan Pendekatan Siemens Maturity Level Widiatuti, Mariska Aprisciliana; Pertiwi, Asri
I-STATEMENT Vol 3 No 2 (2017): I-STATEMENT: Information System and Technology Management
Publisher : LPPM of STIMIK ESQ

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Abstract

This study aims to understand and identify the process of new knowledge creation in Information Systems Program at STIMIK ESQ. Identification is conducted by approach of Siemens Maturity Level through observation and interview to 21 informants at STIMIK ESQ. The result of this research is the model of new knowledge creation at program study of Information Systems which is explained in Siemens Maturity Level at repeated level. Although creation of new knowledge is inhibited, but there is knowledge creation in the subject of technopreneurship, which is occurred through experience learning and exploring.
Model DKIW dalam Berbagi Pengetahuan Pertiwi, Asri
I-STATEMENT Vol 2 No 2 (2016): I-STATEMENT: Information System and Technology Management
Publisher : LPPM of STIMIK ESQ

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Abstract

Knowledge creation is one of the part of knowledge management that is enable for organizations to establish their competitive advantage. In the process of knowledge creation, there is the knowledge sharing activities. These activities will involve knowledge providers. They are the givers and the receivers. Some literatures focus on the givers only and forget about the receivers. This article discusses about how importance the role of knowledge receiver in the terms of knowledge creation. We use DIKW model in Knowledge Management for the discussion.
Konsep Sistem OLTP pada Sistem Penjaminan Mutu Internal untuk Minimum Standar Nasional Pendidikan Pertiwi, Asri
I-STATEMENT Vol 2 No 1 (2016): I-STATEMENT: Information System and Technology Management
Publisher : LPPM of STIMIK ESQ

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Abstract

This research is aimed to represent 8 standards of Internal Quality Assurance System (SPMI) for Higher Education out of 24 standards in accordance with government regulation to Online Transactional Processing Systems (OLTP). This study uses a conceptual approach and through observation of daily activities in the case of ESQ Business School. The result will be as a solution for the software developer to develop OLTP systems of Quality Assurance in higher education so that the existence of SPMI is not only because of the necessity requirement on higher education but can provide real, actual and appropriate information.
DIKW in e-Learning Model: Adopted from Human Centered Approach Pertiwi, Asri; Hakim, Abdul Barir
I-STATEMENT Vol 4 No 2 (2018): I-STATEMENT: Information System and Technology Management
Publisher : LPPM of STIMIK ESQ

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Abstract

E-learning is well-known as learning tool to support learning process ecpecially in formal education. However, utilization of e-learning will be reduced if it is viewed only as a tool, not as a part of the learning process. This study was conducted to get the perceptions of lecturers and students in their views on the use of elearning and provide recommendations on learning model through DIKW model and SKI concept. Qualitative research through interviews of 15 lectures and students was conducted to get perceptions about utilization and process of e-learning, teaching style and commitment.The results of the study show that there are differences in perceptions between lectures and students regarding the use of e-learning. Some of lecturers consider e-learning as a tool of learning, but students view e-learning as another form of learning model that contains active interaction between lecturers, expert and students.