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All Journal At-Tamwil: Journal of Islamic Economics and Finance Al-ihsan : Journal of Community Development in Islamic Studies
Fajri Ryan Isnandar
Universitas Islam 45
Religion Economics, Econometrics & Finance Education Social Sciences Other

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Journal : At-Tamwil: Journal of Islamic Economics and Finance

 1 
Pengaruh Kualitas Layanan, Produk Dan Jumlah Bagi Hasil Deposito Terhadap Kepuasan Nasabah Di BTN Syariah Kantor Cabang Bekasi Nur Jannah; Fajri Ryan Isnandar
At-Tamwil: Journal of Islamic Economics and Finance Vol 2 No 1 (2023): At-Tamwil: Journal of Islamic Economics and Finance
Publisher : LPPM Universitas Islam 45

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33558/attamwil.v2i1.7067

Abstract

This study aims to examine how BTN Syariah Bekasi branch office customer satisfaction is related to service quality, product and profit sharing amount. The research method uses quantitative research with data collection techniques through observation, documentation, and distributing questionnaires to 82 respondents. The results of the research show that the quality of service, product quality and the amount of profit sharing on deposits affect customer satisfaction either partially or simultaneously. This indicates that customer satisfaction at the BTN Syariah Bekasi Branch Office needs development for the BTN iB On Call deposit product through strategy and evaluation of these products with the hope that in the future customers will have the same interest as the BTN iB deposit product.
Co-Authors Ainun Nuriah Alto Wirahadi Kusuma Isfandayani Isfandayani Nur Jannah Purnama Putra, Purnama Rafika Rahmawati Rizal Fahlevi Siti Mardiah Siti Suherni Suci Nurani