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Nangkula Utaberta
Scopus ID: 36769577900, Professor of Architecture, School of Architecture and Built Environment, Faculty of Engineering, Technology and Built Environment, UCSI University, Malaysia
Arts Humanities Civil Engineering, Building, Construction & Architecture

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Islamic Perception of Shopping Mall Through the Dimension of Facility Management Yang Haziqah Musa; Adibah Yusuf; Nangkula Utaberta; Ismar M. S. Usman; Mahendra Wardhana
Journal of Islamic Architecture Vol 7, No 3 (2023): Journal of Islamic Architecture
Publisher : Department of Architecture, Faculty of Science and Technology, UIN Maliki Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18860/jia.v7i3.19960

Abstract

A shopping mall refers to a structure with several retail establishments managed as a single property that offers various products and services. It has become essential to the functioning of contemporary society, particularly for residents of urban and suburban areas. However, concerns or issues regarding facilities and services in shopping malls continue to surface even today. Past studies have suggested that facility management is a best practice for overcoming management and operation issues. It also aligns with the Islamic principle as it is beneficial knowledge relevant to the modern management approach. Therefore, this paper seeks to comprehend the potential facility management approach to shopping mall management. The main objective of this study is to emphasize the importance of facility management in shopping malls by evaluating consumer satisfaction. A survey is conducted with a total sample of 200 respondents based on three facility management maintenance characteristics: functional, technical, and image. One of the reputable shopping malls in Johor Bahru is selected for this study because it attracts numerous visitors from throughout Johor Bahru. The results show that most of the visitors are pleased and satisfied with all three aspects from the dimension of facility management.
Islamic Perception of Shopping Mall Through the Dimension of Facility Management Yang Haziqah Musa; Adibah Yusuf; Nangkula Utaberta; Ismar M. S. Usman; Mahendra Wardhana
Journal of Islamic Architecture Vol 7, No 3 (2023): Journal of Islamic Architecture
Publisher : Department of Architecture, Faculty of Science and Technology, UIN Maliki Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18860/jia.v7i3.19960

Abstract

A shopping mall refers to a structure with several retail establishments managed as a single property that offers various products and services. It has become essential to the functioning of contemporary society, particularly for residents of urban and suburban areas. However, concerns or issues regarding facilities and services in shopping malls continue to surface even today. Past studies have suggested that facility management is a best practice for overcoming management and operation issues. It also aligns with the Islamic principle as it is beneficial knowledge relevant to the modern management approach. Therefore, this paper seeks to comprehend the potential facility management approach to shopping mall management. The main objective of this study is to emphasize the importance of facility management in shopping malls by evaluating consumer satisfaction. A survey is conducted with a total sample of 200 respondents based on three facility management maintenance characteristics: functional, technical, and image. One of the reputable shopping malls in Johor Bahru is selected for this study because it attracts numerous visitors from throughout Johor Bahru. The results show that most of the visitors are pleased and satisfied with all three aspects from the dimension of facility management.
THE USER SATISFACTION LEVEL WITH THE CONVENIENCE OF FACILITIES IN MOSQUES IN KUCHING, SARAWAK: A PERSPECTIVE FROM FACILITY MANAGEMENT Juwita Zaidi; Adibah Yusuf; Faridah Sahari; Khairul Aidil Azlin Abdul Rahman; Shaikh Azahar Shaik Hussain; Nangkula Utaberta
Journal of Islamic Architecture Vol 7, No 4 (2023): Journal of Islamic Architecture
Publisher : Department of Architecture, Faculty of Science and Technology, UIN Maliki Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18860/jia.v7i4.21374

Abstract

Facility management is a way to ensure that an organization's buildings are well-maintained and aligned with the organization's goals. The purpose of this study is to determine the level of visitor satisfaction with mosque facilities. The Sarawak State Mosque, Kuching City Mosque, and Kuching City Indian Mosque were selected as the study locations. A questionnaire survey was used to achieve the research objective, with mosque visitors as the target respondents to answer the questionnaire. The survey data was analyzed using descriptive analysis methods. The study findings indicate that the overall level of visitor satisfaction at the mosques is good. Visitors find that the facilities provided at each mosque are in good condition and meet their needs.
Exploring Good Islamic Design Attributes Through the Lens of Asma-Ul-Husna: Towards a Universally Understood Good Design Evaluation Framework Khairul Aidil Azlin Abd. Rahman; Nor Ziratul Aqma Norzaman; Nazlina Shaari; Nangkula Utaberta; Nayeem Asif; Wahyuni Zahrah
Journal of Islamic Architecture Vol 8, No 1 (2024): Journal of Islamic Architecture
Publisher : Department of Architecture, Faculty of Science and Technology, UIN Maliki Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18860/jia.v8i1.21292

Abstract

This paper addresses the challenge of defining and evaluating good design, considering the different ways of thinking about what constitutes good Islamic Design in different populations and market segments. The lack of a standard definition raises important issues, such as limiting evaluation tools without a shared understanding. To address this issue, this paper examines the characteristics of good design and the evaluation criteria used by design competition platforms worldwide. The research is based on a qualitative methodology; keyword coding and linking analysis the evaluation criteria of seven prominent design competition platforms. By creating a common understanding of these attributes inspired by the divine attributes of Asma-ul-Husna, this paper will improve communication between designers and critics, allowing them to explore innovative design ideas more freely and confidently. It is intended for perceptions of good design to evolve and be influenced by changing aesthetics, as well as user needs brought about by technological advances. This study reveals a cyclical pattern in which design preferences emerge periodically, as seen in movements such as postmodernism. Therefore, the attributes of good design must be timeless and universal to ensure lasting relevance. This paper proposes an evaluation criterion that considers existing global standards and identifies seven timeless themes universally applicable to evaluating good design. This result highlights the need for further research, including expert opinion, to refine the proposed criteria. Creating a common basis for interpreting the hallmarks of good design from the perspective of the divine attributes of The Creator benefits designers and critics. It contributes to the enduring importance of good design in an evolving design environment.
Co-Authors Adibah Yusuf Adibah Yusuf Faridah Sahari Ismar M. S. Usman Juwita Zaidi Khairul Aidil Azlin Abd. Rahman Khairul Aidil Azlin Abdul Rahman Mahendra Wardhana, Mahendra Nayeem Asif Nazlina Shaari Nor Ziratul Aqma Norzaman Shaikh Azahar Shaik Hussain Yang Haziqah Musa Zahrah, Wahyuni