THE USER SATISFACTION LEVEL WITH THE CONVENIENCE OF FACILITIES IN MOSQUES IN KUCHING, SARAWAK: A PERSPECTIVE FROM FACILITY MANAGEMENT

Juwita Zaidi (Faculty Science Social and Humanities, University Malaysia Sarawak, 94300 Kota Samarahan, Sarawak, Malaysia)
Adibah Yusuf (Faculty Science Social and Humanities, University Malaysia Sarawak, 94300 Kota Samarahan, Sarawak, Malaysia)
Faridah Sahari (Faculty Science Social and Humanities, University Malaysia Sarawak, 94300 Kota Samarahan, Sarawak, Malaysia)
Khairul Aidil Azlin Abdul Rahman (University Putra Malaysia 43400 UPM Serdang Selangor Darul Ehsan Malaysia)
Shaikh Azahar Shaik Hussain (Faculty Science Social and Humanities, University Malaysia Sarawak, 94300 Kota Samarahan, Sarawak, Malaysia)
Nangkula Utaberta (Scopus ID: 36769577900, Professor of Architecture, School of Architecture and Built Environment, Faculty of Engineering, Technology and Built Environment, UCSI University, Malaysia)

Journal of Islamic Architecture
Vol 7, No 4 (2023): Journal of Islamic Architecture

Facility management is a way to ensure that an organization's buildings are well-maintained and aligned with the organization's goals. The purpose of this study is to determine the level of visitor satisfaction with mosque facilities. The Sarawak State Mosque, Kuching City Mosque, and Kuching City Indian Mosque were selected as the study locations. A questionnaire survey was used to achieve the research objective, with mosque visitors as the target respondents to answer the questionnaire. The survey data was analyzed using descriptive analysis methods. The study findings indicate that the overall level of visitor satisfaction at the mosques is good. Visitors find that the facilities provided at each mosque are in good condition and meet their needs.