Khairul Aidil Azlin Abdul Rahman
University Putra Malaysia 43400 UPM Serdang Selangor Darul Ehsan Malaysia

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THE USER SATISFACTION LEVEL WITH THE CONVENIENCE OF FACILITIES IN MOSQUES IN KUCHING, SARAWAK: A PERSPECTIVE FROM FACILITY MANAGEMENT Juwita Zaidi; Adibah Yusuf; Faridah Sahari; Khairul Aidil Azlin Abdul Rahman; Shaikh Azahar Shaik Hussain; Nangkula Utaberta
Journal of Islamic Architecture Vol 7, No 4 (2023): Journal of Islamic Architecture
Publisher : Department of Architecture, Faculty of Science and Technology, UIN Maliki Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18860/jia.v7i4.21374

Abstract

Facility management is a way to ensure that an organization's buildings are well-maintained and aligned with the organization's goals. The purpose of this study is to determine the level of visitor satisfaction with mosque facilities. The Sarawak State Mosque, Kuching City Mosque, and Kuching City Indian Mosque were selected as the study locations. A questionnaire survey was used to achieve the research objective, with mosque visitors as the target respondents to answer the questionnaire. The survey data was analyzed using descriptive analysis methods. The study findings indicate that the overall level of visitor satisfaction at the mosques is good. Visitors find that the facilities provided at each mosque are in good condition and meet their needs.