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All Journal Eksplorasi Teknologi Enterprise & Sistem Informasi (EKSTENSI)
Dion Marusaha Gultom
Universitas Bung Karno
Computer Science & IT

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Rancang Bangun Sistem Informasi Komplain Pada PT. Adya Prima Kelola Berbasis Web Dion Marusaha Gultom; Hany Maria Valentine; Iskandar Zulkarnain
Eksplorasi Teknologi Enterprise & Sistem Informasi (EKSTENSI) Vol. 1 No. 1 (2022): November
Publisher : FIKOM - Bung Karno University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (452.727 KB) | DOI: 10.59039/ekstensi.v1i1.3

Abstract

PT. Adya Prima manages buildings in Jakarta and other areas in Indonesia, one of which is The Lavende Residence Apartment. The existence of komplaints at The Lavende Residence Apartment which is managed by PT. Adya Prima is currently accepting komplaints from apartment residents through handling officers, so that residents need more time to complete the komplaint process. So, a web-based komplaint application was designed that can be used by residents to file complaints to find out the process, so that customers do not need to meet directly and the complaint process can be resolved. The complaint application is designed using UML (Unified Modeling Language) to help describe business processes as well as in making applications using the PHP and MySql programming languages.
Co-Authors Hany Maria Valentine Iskandar Zulkarnain