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Hadi Wijono
Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Abdurachman Saleh Situbondo
Environmental Science

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PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN MASYARAKAT DALAM PENGURUSAN (SKCK) SURAT KETERANGAN CATATAN KEPOLISIAN DI SATUAN INTELKAM POLRES SITUBONDO Hadi Wijono; Anton Hari Wibowo
ACTON Vol 13 No 2 (2017): DESEMBER
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Abdurachman Saleh Situbondo

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Abstract

The purpose of this study is to determine the Influence of Service Quality Against Public Satisfaction in the Management of Police Note Certificate (SKCK) In Unit Intelkam Polres Situbondo. The research approach is quantitative research. The population is the community receiving service from the last 3 months as many as 1200 people. The sample in this research is 92 people. Data collection techniques are questionnaires, interviews, observation, documentation and literature study. Data were analyzed by multiple regression. The result of analysis stated that there is Influence of Service Quality to Satisfaction of Society in Handling (SKCK) of Police Note Certificate at Intelligence Unit of Situbondo Resort Police.
TRANSPARANSI INFORMASI PELAYANAN DI DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU (DPMPTSP) KABUPATEN SITUBONDO Rahmad Hidayat; Hadi Wijono; Farida Hanum
ACTON Vol 14 No 1 (2018): MEI
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Abdurachman Saleh Situbondo

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Abstract

This study aimed to determine the Service Information Transparency in Department of Investment and One-Stop Integrated Services (DPMPTSP) of Situbondo Regency. The research method of this research was qualitative method. This research carried out descriptively in order to know and to describe the reality of the event. The data analysis had been done respectively starting with examining all available data from various sources; from interviews, from observations that had been written in field notes, from documents an drawing conclusions. The results of the study concluded that the transparency of information on business permit services in Department of Investment and Integrated One-Stop Services (DPMPTSP) of Situbondo Regency was not yet transparent in providing services to the customers. This could be seen from the management of public service that had not been published. The costs and time of service had not been transparent. The responsibilities were low such as discipline in terms of service time, promises that had not been fulfilled to customers. The service standards had not been published in the office rooms because the room was not adequate to serve the customers.
Co-Authors Anton Hari Wibowo Farida Hanum Rahmad Hidayat